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Published By: Genesys     Published Date: Feb 12, 2019
Le marché nord américain des centres de contacts « as-a-Service » (CCaaS) explose. Les solutions de centres de contacts dans le cloud (ou solutions CCaaS) offrent des fonctionnalités semblables à celles des infrastructures de centres de contacts et d’appels sur site. Seule différence notoire : elles sont fournies sous forme de service et reposent sur un modèle de paiement mensuel. Au sommaire de ce rapport : Forces et faiblesses à intégrer dans votre évaluation des fournisseurs de solutions de centres de contacts dans le cloud Classement des 10 grands fournisseurs de centres de contacts cloud dans les quatre catégories du Gartner MQ : leaders, challengers, visionnaires et acteurs niche Pourquoi Interactive Intelligence, une entreprise Genesys, s’est classée parmi les leaders 2 années consécutives
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Genesys
Published By: IBM     Published Date: Aug 20, 2015
This report provides practical guidance on the critical 10 steps for the first 100 days of setting up an analytically enabled HR function.
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workforce analytics, data analytics, hr function, talent management, recruitment, best practices, ibm smarter workforce, talent analytics
    
IBM
Published By: IBM     Published Date: Jan 20, 2016
This report provides practical guidance on the critical 10 steps for the first 100 days of setting up an analytically enabled HR function.
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ibm, workforce analytics
    
IBM
Published By: IBM     Published Date: Jan 21, 2016
This animated video is based on the report that provides practical guidance on the critical 10 steps for the first 100 days of setting up an analytically enabled HR function.
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ibm, workforce analytics
    
IBM
Published By: IBM     Published Date: Mar 28, 2016
Five years ago in a Harvard Business Review article on how companies leveraged HR analytics for competitive advantage, my co-authors and I found only a small handful of companies to interview. Today, life is very different. Interest in analytics and storytelling through data in HR is booming. But, HR as a whole is still learning how to set up an effective analytics function. That is why I welcome this report. The first 100 days of any effort is critical to success. Analytics is no different. Lead authors of this report and the people they have interviewed have sat in analytics roles in HR. They’ve learned a lot about what works and what doesn’t. Here’s an opportunity to learn from those who have already undertaken this particular journey. They know that to succeed in analytics one needs to: • Focus on business priorities • Leverage your analytics through storytelling • Use analytics to help inform decision making, not as a substitute • Understand that perfect data isn’t required for a
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ibm, workforce analytics, ibm smarter workforce institute
    
IBM
Published By: IBM     Published Date: Oct 28, 2016
Interest in analytics and storytelling through data in HR is booming. But, much of HR is just beginning its journey to create an effective analytics function.
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ibm, kenexa, talent insights, talent analytics, workforce analytics
    
IBM
Published By: IBM     Published Date: Jan 30, 2017
Workforce analytics presents a world of opportunities to improve business effectiveness that we have only begun to explore. This report provides practical guidance on the critical 10 steps for the first 100 days of setting up an analytically enabled HR function.
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ibm, analytics, workforce analytics
    
IBM
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Improve your customer strategy with workforce optimization by reading this white paper -- learn through 10 key questions in which you can find all the answers you need on improving your customer strategy.
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improving customer strategy, interactive intelligence, optimization, 10 key questions, benefits, customer strategy
    
Interactive Intelligence
Published By: Lenovo     Published Date: Aug 31, 2018
Three generations – Baby Boomers, Generation X, and Millennials – currently make up about 97% of the U.S. workforce, according to the U.S. Bureau of Labor Statistics. This white paper places a spotlight on Lenovo devices powered by Windows 10 Pro that allow such a diverse workforce to thrive.
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Lenovo
Published By: Lenovo     Published Date: Sep 10, 2018
? Three generations – Baby Boomers, Generation X, and Millennials – currently make up about 97% of the U.S. workforce, according to the U.S. Bureau of Labor Statistics. This white paper places a spotlight on Lenovo devices powered by Windows 10 Pro that allow such a diverse workforce to thrive.
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Lenovo
Published By: Lenovo     Published Date: Sep 27, 2018
Three generations – Baby Boomers, Generation X, and Millennials – currently make up about 97% of the U.S. workforce, according to the U.S. Bureau of Labor Statistics. This white paper places a spotlight on Lenovo devices powered by Windows 10 Pro that allow such a diverse workforce to thrive.
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Lenovo
Published By: Lenovo     Published Date: Sep 11, 2018
Three generations – Baby Boomers, Generation X, and Millennials – currently make up about 97% of the U.S. workforce, according to the U.S. Bureau of Labor Statistics. This white paper places a spotlight on Lenovo devices powered by Windows 10 Pro that allow such a diverse workforce to thrive. By completing this form, you have agreed to receive marketing communications from Lenovo and are providing express consent to receive these messages. You may unsubscribe at any time using the link included in each email message. To learn more about our privacy policy, visit the Lenovo Privacy page.
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Lenovo
Published By: Lola Travel Company     Published Date: Jan 24, 2019
A well-thought-out, easy-to-create and easy-to-enforce business travel policy will contribute to transparency, a cultural mecca in any organization. By fostering fairness, a mutually beneficial corporate travel policy provides company travelers with the freedom they desire, without sacrificing company governance and control. As an HR or Finance leader, you've answered countless repetitive questions about per diems, business class vs. economy class, and hotel restrictions. A formalized travel policy is not as hard to create as it may seem, and it will eliminate the stress for both you and your travelers. In this ebook, you will learn the 10 easy steps to take in order to create a win-win corporate travel policy that works for you and your team.
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Lola Travel Company
Published By: McAfee     Published Date: Dec 28, 2009
McAfee Labs foresees an increase in threats related to social networking sites, banking security, and botnets, as well as attacks targeting users, businesses, and applications. However, in 2010 McAfee also expects to see an increase in the effectiveness of law enforcement to fight back against cybercrime is also anticipated. Read this report to learn more about what to expect in 2010.
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mcafee, cybersecurity, hackers, malware, security threats, trojan horses, virus protection, vulnerability assessments, vulnerability management, web application security
    
McAfee
Published By: Microsoft     Published Date: Jul 20, 2018
In our 35-criteria evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — bpm’online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
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Microsoft
Published By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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MuleSoft
Published By: Neolane, Inc.     Published Date: Dec 30, 2008
The Hager Group is a $1.5-billion electronics manufacturer. With a distributed global workforce of more than 10,000 employees, Hager has 40 sales subsidiaries and 25 industrial sites worldwide.  Today, with a centralized marketing database and software, Hager can ensure data quality and deliver personalized, targeted communications according to customer and prospect profiles and behavior.  This program allows Hager to capture 1,000 new prospects each month, and achieve a 10 percent conversion rate - resulting in an incremental revenue increase of $42 million per year.
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neolane, the hager group, e-marketing program, centralized marketing database, central repository customer data, crm software, custom content, deliverability, e-commerce, email marketing, emerging marketing, international marketing, lead generation, rich media
    
Neolane, Inc.
Published By: OKTA     Published Date: Mar 30, 2018
"Today's workplace is flexible, collaborative, and dynamic-allowing people to work anywhere any time. A cloud-first strategy allows organizations to remain competitive and empowers greater productivity amongst their distributed workforce. But what does 100% cloud and mobile really mean? What does it really look like? Cloud-first is a philosophy of openness, security and user trust. It has specific components that embody a cloud- and mobile-first strategy. Read this whitepaper to learn the seven pillars of a 100% cloud and mobile organization. These core attributes serve as vital, interlinking nodes that alone promote efficiency and progress, and together drive cloud-first transformation."
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OKTA
Published By: Oracle     Published Date: Mar 18, 2014
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
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oracle, data management, account management, sales performance management, remote workers, sales research, workplace shifts, sales strategy
    
Oracle
Published By: Riverbed     Published Date: Feb 26, 2015
Applications are the life of any enterprise and key enablers of workforce productivity and business agility. But, the application landscape is changing rapidly - the number and type of applications is increasing, the move to cloud and SaaS for application delivery is growing, bandwidth costs are decreasing and the reliability of the Internet has improved. Inevitably, there are also changes in network and infrastructure topologies. The hybrid enterprise has become a reality. The hybrid enterprise has become a standard. Join us March 10th as noted industry analyst Rick Villars of IDC, leads a discussion with Zeeshan Sabir, Qualcomm, and Riverbed’s Hansang Bae about the changing face of IT.
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saas, cloud, bandwith, webcast, riverbed
    
Riverbed
Published By: Skillsoft     Published Date: Apr 01, 2011
Equipping the workforce with the critical perspectives and peripheral vision it needs to be business effective has become one of the single most vexing challenges facing organizations today. SkillSoft's 10x10x10 framework can help.
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skillsoft, 10x10x10 framework
    
Skillsoft
Published By: SkillSoft MKG     Published Date: Oct 09, 2010
Equipping the workforce with the critical perspectives and peripheral vision it needs to be business effective has become one of the single most vexing challenges facing organizations today. SkillSoft's 10x10x10 framework can help.
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skillsoft, 10x10x10 framework, global workforce, framework
    
SkillSoft MKG
Published By: SocialChorus     Published Date: Jan 06, 2015
The numbers are in – your workforce is swiftly becoming a social workforce – whether you’re ready to support it or not. According to research from Weber Shandwick, 50% of employees are sharing about their brand on social media – most without training. But instead of stifling employees on social media, savvy organizations are embracing it and finding ways to engage their employees to advocate for their company online. According to National Business Research Institute, just a 12% increase in employee advocacy can generate a 2X increase in revenue growth. How can brands get started with training employee advocates? Download this ebook to learn proven strategies from leading brands on how to train over 100 employees in 30 days.
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employee advocacy, employee training, revenue growth, social workforce
    
SocialChorus
Published By: Success Factors     Published Date: Jul 08, 2014
Technology plays an integral role in enabling businesses to have access to insightful analytics. By providing metrics on core workforce facts, workforce financials, productivity and performance, talent development and succession and human capital risk, companies are able to identify those 10- 15 metrics most important to business goals. This will enable them to present the Board of Directors with a comprehensive and concise story of workforce capabilities. The best place, we suggest, is with expert, practical guidance. Download this informative resource.
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success factors, workforce data, boardroom, metrics, workforce facts, workforce financials, hr metrics, tecnhology
    
Success Factors
Published By: Success Factors     Published Date: Jul 10, 2014
Technology plays an integral role in enabling businesses to have access to insightful analytics. By providing metrics on core workforce facts, workforce financials, productivity and performance, talent development and succession and human capital risk, companies are able to identify those 10- 15 metrics most important to business goals. This will enable them to present the Board of Directors with a comprehensive and concise story of workforce capabilities. The best place, we suggest, is with expert, practical guidance. Download this informative resource.
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success factors, workforce data, boardroom, metrics, workforce facts, workforce financials, hr metrics, tecnhology
    
Success Factors
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