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Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
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customer experience, customer satisfaction, support desk, customer care, customer support
    
LogMeIn
Published By: MobileIron     Published Date: Apr 13, 2015
Here are ten things IT administrators need to know about Android for work. Suggestions for maximizing effectiveness of a BYOD office environment.
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MobileIron
Published By: MobileIron     Published Date: Aug 04, 2016
Is your organization's approach to enterprise mobility on the right track? Take our assessment today to find out! Learn how your progress in your mobile first journey compares to your industry peers Understand where you may have security risks Benchmark your performance in strategy, people, process, and technology Receive case study and best practice recommendations tailored to your situation Leverage MobileIron experts to analyze your results and guide you on a path to success
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MobileIron
Published By: SAP     Published Date: Jun 04, 2015
Not all turnover is created equal: there’s healthy turnover and there’s alarming turnover. Are the employees who are leaving your organization for other opportunities the same ones who are driving the critical strategies and projects across your organization and moving the business forward, the innovators, and the effective customer relations managers? In this white paper you will see why it is critical for organizations to dig deeper and get a clear understanding of who’s leaving and who’s staying.
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SAP
Published By: Mimecast     Published Date: May 09, 2018
Der Mimecast ESRA Report (E-Mail Security Risk Assesment) beleuchtet die Leistungsfähigkeit verschiedener E-Mail Security Lösungen. Der ESRA Report wird quartalsweise durchgeführt und auch der aktuelle Report stellt Lücken bei vielen Systemen im Schutz von Unternehmen gegen bösartige Dateitypen, Ransomware, Phishing und weiteren Angriffsversuchen über E-Mail fest. Fast ein Viertel der "unsicheren" E-Mails werden an die Posteingänge der Benutzer übermittelt. Erfahren Sie in dem Report, wie Sie Ihre Cyber Resilience für E-Mails erhöhen und mit einem mehrschichtigen Ansatz deutlich die Sicherheit für Ihr Unternehmen steigern.
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Mimecast
Published By: Gigya     Published Date: Jun 08, 2015
As TV Everywhere (TVE) adoption rises alongside multi-device content consumption, media companies should look to revamp their engagement strategies. To engage with viewers across different devices, it’s important to have an in-depth understanding of how this process is spearheaded with user authentication, particularly via TVE.
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tv everywhere, multi-device content consumption, engagement strategies, authentication process, tve benefits
    
Gigya
Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software
Published By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
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ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities
    
IBM
Published By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
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ibm, e360, customer satisfaction, customer retention, sales history, big data
    
IBM
Published By: Vonage Business     Published Date: Aug 12, 2015
Telesphere‘s advanced cloud-powered features will simplify your business communications and boost your company’s collective productivity. By integrating these powerful features with your business’ existing solution, from Microsoft Outlook to your custom CRM solution, your team will save time and money with unified communications.
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Vonage Business
Published By: FICO     Published Date: Dec 04, 2017
As consumers, we’re all having more experiences that seem almost magical: You’re in a mall when suddenly your smartphone beeps. It’s an offer for 20% off a pair of shoes you’ve been looking at online — from the store you just walked past! As business people, we know it’s not magic, but rather analytics powering these outstanding customer experiences. Analytics have evolved to the point where they answer an expanding range of useful questions. But understanding the different types of analytics – descriptive, diagnostic, predictive and prescriptive - and how to use them in your business can be challenging. Download the eBook to learn about the least understood – yet most powerful – tool in the analytic arsenal. Prescriptive analytics enable you to estimate and compare the likely outcomes of any number of actions, and choose the very best action to advance business objectives. Getting there isn’t as difficult as you think. Start your journey. Download the eBook today.
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profits, analytics, credit, social, media, services, customer, consumers
    
FICO
Published By: VMware AirWatch     Published Date: Oct 02, 2015
The benefits of a mobile-enabled workforce are undeniable and far-reaching. For business owners, increasing operational and business velocity is no longer tethered by time and place. The untethering benefits of mobility extend to employees, too, both in their personal productivity and in balancing their personal and work lives.
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byod, mobility, analysis, enablement
    
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 24, 2016
Mobilität bietet das Potenzial größerer Wettbewerbsvorteile und damit erstklassige strategische Chancen für Unternehmen jeder Art, sei es durch Möglichkeiten für produktiveres Arbeiten für die Mitarbeiter oder durch innovative Methoden der Kommunikation mit den Kunden. Um dieses Potenzial auszuschöpfen, werden mobile Systeme im Unternehmen benötigt, die von den Benutzern nahtlos auf mehreren Geräten genutzt werden können und einen sicheren Arbeitsbereich für geschäftskritische Anwendungen bieten. Um den Anforderungen des mobilen Personals und Kundenstamms zu genügen, müssen Unternehmen BYOD- und Selbstbedienungsfunktionen sicher auf einer etablierten Plattform bereitstellen, die zudem skalierbar ist, um neue Prozesse zu unterstützen.
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productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
    
VMware AirWatch
Published By: VMware AirWatch     Published Date: May 24, 2016
IT-Abteilungen müssen ihre BYOD-Anwender dazu anhalten, durch die Einbindung in enterprise mobility management (EMM) den unbefugten Zugriff auf Unternehmensnetzwerke zu minimieren und Sicherheitsverletzungen zu vermeiden. Um die Mitarbeiter von der Lösung zu überzeugen, müssen die Unternehmensleitung und das IT-Personal ihnen die Vorteile des Programms erläutern. Positionieren Sie BYOD als echten Vorteil. Mit BYOD können die Mitarbeiter selbst entscheiden, wie und mit welchem Gerät (etwa ihrem eigenen) sie arbeiten möchten. Auf den Geräten der Mitarbeiter sind in der Regel bereits Apps und Tools installiert, die die Benutzer als hilfreich betrachten. Dies erweist sich für Mitarbeiter wie Arbeitgeber als Vorteil. Die Betonung der Flexibilität und der Wahlmöglichkeiten von BYOD trägt dazu bei, dass das Programm als eine Lösung angenommen wird, die den Mitarbeitern eine höhere Produktivität und Effizienz ermöglicht.
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productivity, best practices, business intelligence, business management, information technology, device support, device management, content management
    
VMware AirWatch
Published By: Pega     Published Date: Sep 11, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
Governments have long found it challenging to modernize legacy IT systems. Now comes pressure to offer digital government services. However, which takes priority? The answer is both. But rather than thinking linearly, the smart way is to execute simultaneously by standing a traditional IT approach on its head. Government agencies need to use technology to develop proactive and digital government services, from the outside in, from the perspective of the constituent, while making modernizing adjustments. To be successful, it is critical for government agencies to move beyond traditional development methodologies by adopting an agile development approach. But what are the challenges? How can they modernize massive projects already in the works? In short, how to get there? Download this E-book and find out where government agencies are falling short and where they can improve regarding digitization.
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Pega
Published By: Polycom     Published Date: Sep 15, 2015
There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises IT and communications infrastructure into the cloud. This brief outlines the benefits and considerations of balancing both of these transitions.
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communications, skype, polycom, voice
    
Polycom
Published By: Mitel     Published Date: Dec 15, 2016
The ways teams collaborate has fundamentally changed in the last few years. There are seemingly endless tools, apps and software that claim to transform the collaboration experience. Some do more to make good on that promise than others—and you can’t forget to account for the context for how they fit into your organization’s overall IT mix and processes. Given all this change, here are a few important things to know about team collaboration and the tools associated with it to help you get the most of collaboration for your company.
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byod, cloud-based, applications, collaboration software
    
Mitel
Published By: Dell EMC     Published Date: Nov 04, 2016
According to recent ESG research, 70% of IT respondents indicated they plan to invest in HCI over the next 24 months. IT planners are increasingly turning toward HyperConverged Infrastructure (HCI) solutions to simplify and speed up infrastructure deployments, ease day-to-day operational management, reduce costs, and increase IT speed and agility. HCI consists of a nodal-based architecture whereby all the required virtualized compute, storage, and networking assets are self-contained inside individual nodes. These nodes are, in effect, discrete virtualized computing resources “in a box.” However, they are typically grouped together to provide resiliency, high performance, and flexible resource pooling. And since HCI appliances can scale out to large configurations over time, these systems can provide businesses with investment protection and a simpler, more agile, and cost-effective way to deploy virtualized computing infrastructure. Read this paper to learn more.
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Dell EMC
Published By: Dell EMC     Published Date: Nov 04, 2016
According to recent ESG research, 70% of IT respondents indicated they plan to invest in HCI over the next 24 months. IT planners are increasingly turning toward HyperConverged Infrastructure (HCI) solutions to simplify and speed up infrastructure deployments, ease day-to-day operational management, reduce costs, and increase IT speed and agility. HCI consists of a nodal-based architecture whereby all the required virtualized compute, storage, and networking assets are self-contained inside individual nodes. These nodes are, in effect, discrete virtualized computing resources “in a box.” However, they are typically grouped together to provide resiliency, high performance, and flexible resource pooling. And since HCI appliances can scale out to large configurations over time, these systems can provide businesses with investment protection and a simpler, more agile, and cost-effective way to deploy virtualized computing infrastructure. Read this paper to learn more.
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Dell EMC
Published By: Dell EMC     Published Date: Feb 23, 2017
Business leaders are increasingly looking to IT to deliver a mobile workspace that allows employees to access corporate data, applications, and communication resources on their devices of choice. But making the most of the opportunity while minimizing risks can be complex and overwhelming for many IT teams. Therefore, it makes more sense than ever for IT leaders to consider virtual client computing (VCC), also commonly referred to as virtual desktop infrastructure (VDI) solutions.
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Dell EMC
Published By: Maxaudience     Published Date: Oct 12, 2015
Over the last 12 years, a massive amount of material has been written about Search Engine Optimization (SEO). The majority of the information is acceptable, but there’s a lot of dated information still being promoted as best practices (exact match domain names, keyword density targets, exact anchor text, and so on). In this eBook, you’ll learn the current best practices in SEO that companies of all sizes can use to increase site visibility and the number of visitors coming to your site, and most importantly, improve conversion rates.
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seo, domain names, keyword density targets, exact anchor text, site visibility, number of visitors, conversion rates
    
Maxaudience
Published By: MuleSoft     Published Date: Apr 15, 2019
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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MuleSoft
Published By: Okta     Published Date: May 09, 2016
Have you ever wondered which enterprise cloud apps are most popular? Or which industries tend to use Office 365 versus Google Apps? Did you know that 43% of Okta customers have enabled deprovisioning? From where we sit, Okta has a unique view into the adoption and utilization of cloud apps in the enterprise. Our Businesses @ Work report takes an in-depth look into how organizations and people work today, and the apps and services they use to be productive.
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Okta
Published By: Oracle_Hospitality Hotels     Published Date: Sep 26, 2016
Here are the pros and cons of social players and the benefits of OVPs, followed by an overview of the type of content that works best for each in a blended strategy.
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Oracle_Hospitality Hotels
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