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Published By: Infor     Published Date: Jan 03, 2011
You need a path through this madness.In this recorded webicast, Steve Muran will take you through a case study of how he methodically built and managed a cross-enterprise, multichannel program that deepened the customer wallet share. Steve will discuss the why, where, and how his lead generation capabilities made customer cross-sell, up-sell, and retention easier by highlighting the critical importance of customer data and analytics.
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infor, cross-enterprise, lead generation, retention, customer data and analytics, social media
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
You need a path through this madness.In this recorded webicast, Steve Muran will take you through a case study of how he methodically built and managed a cross-enterprise, multichannel program that deepened the customer wallet share. Steve will discuss the why, where, and how his lead generation capabilities made customer cross-sell, up-sell, and retention easier by highlighting the critical importance of customer data and analytics.
Tags : 
infor, cross-enterprise, lead generation, retention, customer data and analytics, social media
    
Infor
Published By: EMC     Published Date: Apr 12, 2011
Download this white paper to learn how to address IT staff's demand for improved "usability" in storage solutions for small and medium businesses.
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emc, vnxe series storage system, storage management, storage solutions, usability, small business, medium-sized businesses, unisphere
    
EMC
Published By: EMC     Published Date: Apr 15, 2011
Why should you deploy Microsoft applications with VMware vSphere Essentials on EMC's new VNXe? We have 10 good reasons and you can read them all in this information handout.
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emc vnx, virtualized microsoft applications, vmware vsphere essentials, storage system, vnxe, replication manager
    
EMC
Published By: EMC     Published Date: Apr 15, 2011
This white paper discusses the capacity efficiency technologies delivered in the EMC® VNXT series of storage platforms.
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capacity efficiency technology, storage platform, deduplication, compression functionality, operating environment, emc vnx, unisphere, lun
    
EMC
Published By: EMC     Published Date: Apr 15, 2011
This handout outlines how EMC integrates with VMware more than any other vendor, how EMC VNX is built with virtual environments in mind and how EMC does the most to enable customers to properly implement and maximize the benefits for VMware virtualization.
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vmware, emc vnx, virtualization, integration, vsphere, vstorage api, vnx series
    
EMC
Published By: Red Hat Government     Published Date: Jul 21, 2011
Virtualization and cloud computing are sometimes discussed interchangeably. But gaining the full benefits of cloud computing requires approaches and processes that often aren't in place where ad hoc virtualization is the norm. Join us and learn how to make a smooth transition.
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cloud governance, governance, cloud computing, interoperability, red hat, open source, idc, enterprise linux
    
Red Hat Government
Published By: Adobe     Published Date: Nov 07, 2013
In Forrester’s 53-criteria evaluation of online testing platform vendors, we identified the seven most significant providers — Adobe, Autonomy, Maxymiser, Monetate, Optimizely, SiteSpect, and Webtrends — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria, and where these vendors stand in relation to each other, to help customer intelligence professionals select the right partner for their online testing needs.
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adobe, forrester wave, online testing platforms, vendor selection, optimize core competency, digital marketers, maturing vendor solutions, future of online testing
    
Adobe
Published By: Adobe     Published Date: Nov 25, 2013
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds. Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
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mobile devices, compatibility, cloud-based, enterprise, enterprise productivity, productivity apps, security-focused, smartphones tablets
    
Adobe
Published By: Red Hat     Published Date: Jan 01, 2012
Making your datacenter more agile and responsive requires changes to tools and processes. Organizations can build a bridge to the next generation by selecting a widely adopted operating system as a foundational component.
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data center, benefits, agility, standardized infrastructure, linux
    
Red Hat
Published By: Red Hat     Published Date: Jan 01, 2013
There’s a reason Red Hat Enterprise Linux is consistently chosen as the operating platform for industry-standard performance benchmarks. Red Hat Enterprise Linux 6 is designed to deliver scale-out and scale-up performance for small and large servers, offering documented scalability up to 4,096 CPUs and 64 Terabytes of RAM.
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database, red hat enterprise, small servers, large servers
    
Red Hat
Published By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat, which highlights the industry move to OpenStack and benefits of moving to OpenStack cloud technology, wherein companies see promise and a need for implementation expertise.
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quickpulse, red hat, open stack, infrastructure, infrastructure as a service, isas, workload, cloud
    
Red Hat
Published By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat which highlights the industry move to private cloud technology and hybrid cloud environments through dual-source virtualization wherein companies value security, performance and support in a quest to build the new IT paradigm.
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red hat, virtualization, storage, cloud, cloud data, hybrid cloud, cloud management, platform as a service
    
Red Hat
Published By: ADP     Published Date: Jun 09, 2017
Software, outsourcing, service bureau, ASO, PEO… it’s little wonder the market for payroll solutions has a reputation for being confusing and hard to navigate. Where does one solution end and the other begin? And how do you know which one you need? This complexity is the reason we’ve created a comparison guide.
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payroll, solutions, software, aso, peo, adp
    
ADP
Published By: ServiceNow     Published Date: Oct 02, 2015
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.
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ServiceNow
Published By: MobileIron     Published Date: May 12, 2015
Here are ten things IT administrators need to know about Android for work. Suggestions for maximizing effectiveness of a BYOD office environment.
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android for work, it administrators, byod, office environment, mobile security
    
MobileIron
Published By: Pega     Published Date: Apr 04, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Pega     Published Date: Apr 04, 2016
As the marketing landscape continues to shift and evolve, marketers are being tasked with a multitude of responsibilities, not the least of which involves adopting new platforms and strategies to operate in a real-time world and provide relevant content across every conceivable delivery platform. This has opened a whole new world of challenges—and opportunities—for marketers as personalization has been brought to the forefront of the strategy for many organizations. These requirements are making it all the more imperative for organizations to be able to craft robust experiences that are targeted to the needs and desires of all of their customers. In a world where customers have a multitude of options for nearly everything they are looking to purchase—and where new contenders are willing to offer almost anything to gain their business and loyalty if given the opportunity—the demand to know and effectively engage customers has never been greater. Download this whitepaper and discover how
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Pega
Published By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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Pega
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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Pega
Published By: Nokia     Published Date: Mar 03, 2016
This white paper reveals how extensive deployment of video surveillance places heavy demands on network resources. The mission-critical network must therefore be able to support the high-bandwidth required by video traffic efficiently, with multiple stringent QoS levels.
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ip cctv, nokia, ip video cameras, video, video management, video management system, ip video traffic, ip cctv system architecture
    
Nokia
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