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Published By: BlackBerry     Published Date: May 22, 2008
Over the past decade, wireless technology has made huge strides in security, reliability and throughput. Companies that are moving forward with business mobility initiatives must plan for wireless security and mobile device management from the start. Learn about many of the notable trends and key issues associated with Business Mobility and where to find additional resources for consideration.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
    
BlackBerry
Published By: MX Logic     Published Date: May 21, 2008
Rootkits, Trojans, ransomware, Denial-of-Service and much more – this newly released white paper from MX Logic covers the everchanging security threat landscape. Learn what malicious intrusions are out there, how to identify them and how to keep your network safe.
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botnets, dha, dos, denial of service, queen bot, malware, drive by, storm worm, blended threats, rootkits, trojans, spyware, viruses, virus, worm, worms, polymorphism, push propagation, pull propagation, zero day
    
MX Logic
Published By: Clickatell     Published Date: May 20, 2008
To attract and retain customers, financial institutions today must be able to provide customers with real-time, reliable information about their bank accounts and transactions, no matter where they are located. Anywhere access to actionable account information helps customers control their finances, fight fraud, and conduct their lives more efficiently.
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clickatell, location based services
    
Clickatell
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Quocirca     Published Date: May 14, 2008
The software as a service (SaaS) delivery model has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. At the same time, many vendors are realizing that to provide a satisfactory end user experience, total reliance on a web browser is not always enough and a desktop component is often needed.
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saas, quocirca
    
Quocirca
Published By: CA WA     Published Date: May 12, 2008
Enterprise Job Scheduling, once the back office function of Operations in the mainframe world, has evolved to become a critical factor in the real time enterprise (RTE). Think you know all there is to know about job scheduling? Take another look and learn how the next generation of job scheduling is evolving into IT Workload Automation, and how CA can help your company realize the real time enterprise.
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roi, bpa, business process automation, ca wa, workload automation, job scheduling
    
CA WA
Published By: CA WA     Published Date: May 12, 2008
While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
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ca wa, workload automation, web services, service oriented, soa, service level, sla
    
CA WA
Published By: Listrak     Published Date: May 02, 2008
Even though there are many email marketing solutions that allow marketers to create, deploy, track, and manage their email marketing campaigns easily, there is still a significant percentage of companies that outsource this business process to an outside advertising agency, search engine optimization firm, application service provider, or interactive marketer.
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listrak, email marketing, best practices, html, html newsletter, roadmap
    
Listrak
Published By: IBM     Published Date: Apr 23, 2008
When you need to add IT capacity yesterday, but there's no more space and no more budget, what can you do? This IBM white paper has the answer: a new concept known as scalable, modular data centers. You'll learn how and where they work, the substantial cost benefits they deliver, and how eight different firms are using them to meet various business challenges.
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network, networking, datacenter, data center, ibm, opt it, ibm opt it, modular
    
IBM
Published By: IBM     Published Date: Apr 22, 2008
This InformationWeek article delves into the details of some of today’s most innovative data centers. You’ll read about data centers that cool with winter air, run on solar power, provision services without human involvement, and are virtually impenetrable. Any one of the tips – and there are dozens – could be a major breakthrough for your company.
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green, environmental, energy, energy efficient, security, data center, datacenter, best practices, ibm, ibm opt it, opt it
    
IBM
Published By: Diligent Technologies     Published Date: Apr 11, 2008
This document is intended for the use of Enterprise1 Storage Professionals, focused on Data Protection — Backup, Restore,DR and Archive operations — who are interested in evaluating the potential impact of de-duplication technologies to their business. There is much hyperbole associated with de-duplication. The purpose of this document is to help readers distill the essence from the hype, as the basis for sound decision-making.
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diligent, diligent technologies, deduplication, de-duplication, data center, datacenter, data protection
    
Diligent Technologies
Published By: Ektron     Published Date: Apr 08, 2008
As the Internet evolves, users become more and more savvy about what they want from the experience. Web sites are updated daily when they used to change monthly, and social networking sites such as Facebook and Myspace are checked more often than e-mail. Users know what they want and where to get it.
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intranets, ektron, facebook, myspace, user experience, twitter, social networking, support, infrastructure
    
Ektron
Published By: AcquireWeb     Published Date: Apr 07, 2008
This white paper suggests there is no doubt that email marketing can be an extremely cost-effective marketing tool, and when used properly can significantly improve a company’s bottom line. It explains that email can be used in every element of the marketing process, and presents a number of benefits that email can deliver as part of an overall marketing strategy.
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email marketing, acquireweb, integrated marketing, e-mail, acquisition e-mail, lead generation, e-mail marketing, e-mail appending, acquirelocal, local marketing, local store marketing, restaurant marketing, franchise marketing, acquisition marketing
    
AcquireWeb
Published By: Concentra     Published Date: Mar 31, 2008
There is a lot of interest at the moment in Web 2.0, a catch-all term for ways of making websites much more dynamic and socially interactive. What is a pity is that all the jargon about mash-ups and social media might suggest opening up your online presence this way will require lots of investment in arcane or unproven technology.
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concentra, sharepoint, intranet, 2.0, collaboration
    
Concentra
Published By: IBM     Published Date: Mar 28, 2008
Ready or not, here comes SOA. More and more organizations are turning to SOA to speed application development, increase reusability across and beyond the enterprise, integrate historically separate systems resulting from acquisitions and mergers, and drive costs down and service quality up.
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IBM
Published By: IBM     Published Date: Mar 28, 2008
Managing different international hotel brands is far from simple. Each brand needs to develop and preserve its own identity in order to drive differentiation and minimize inter-brand competition. In the modern hospitality sector, Web sites provide an important first point of contact for potential customers, so it is particularly important for each brand to have its own individual look and feel on the Web.
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IBM
Published By: IBM     Published Date: Mar 28, 2008
Ensuring that data can be exchanged between disparate systems reliably and with speed and transactional integrity is a difficult trick to pull off. And it gets even trickier when things don’t work as anticipated. Yet this is exactly the challenge IBM has addressed for over a decade: first with IBM MQSeries® and now with IBM WebSphere® MQ.
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IBM
Published By: IBM     Published Date: Mar 28, 2008
Business integration, along with the IT integration resources required to support it, has become an essential focus for companies across industries. These organizations want to update existing technology assets—and realize new value from what were previously disconnected and isolated applications.
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IBM
Published By: IBM     Published Date: Mar 28, 2008
The purpose of this Redbook is to provide guidance for the preparation of business process models, developed with the WebSphere® Business Modeler, which will ultimately be monitored by the WebSphere Business Monitor.
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IBM
Published By: Oce Business Services     Published Date: Mar 24, 2008
A new survey of legal professionals reveals that 90% of in-house counsel believes their companies are largely unprepared for legal discovery.  Get full survey results and best-practice recommendations to uncover where potential gaps exist. Identify the biggest opportunities to proactively prepare for discovery requests and improve outcomes by utilizing an outsourcing strategy.
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ediscovery, law, oce
    
Oce Business Services
Published By: Tideway Systems     Published Date: Mar 21, 2008
Cost transparency in relation to IT consumption isn't just about showing which applications, physical resources or even individual users increase company's costs (although that can be valuable information). The real goal is to drive efficiencies throughout the whole business. This white paper offers some practical guidance on where to start.
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it cost, cost management, budget, budgeting, spending, tideway
    
Tideway Systems
Published By: CopiaTECH     Published Date: Mar 18, 2008
No longer worried about viruses, Trojan horses, worms, identity theft, and phishing scams? Do you feel as if you have gone the distance to protect your company and your network from impending doom? Sleep at night? Well, there is one tiny itty bitty little detail that can be a can of worms that makes a good old virus look quite friendly, the software license agreement.
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license, end user, eula, copiatech, spyware
    
CopiaTECH
Published By: IBM     Published Date: Mar 17, 2008
Clients setting up smaller offices want to invest in the same type of technology as their larger competitors. Larger clients setting up remote branches need compute power not only at their head office, but also at distributed locations where key decisions that impact the local operation are made.This white paper compares the IBM BladeCenter S offering to the HP c3000 offering and articulates why IBM BladeCenter S is the best choice for small blade chassis platforms.
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ibm, move up, kvm switch, kvm, bladecenter, blade center, bladesystem, blade system, blade, blades, blade server
    
IBM
Published By: Quocirca     Published Date: Mar 13, 2008
Businesses rely on widely distributed networks of workers, be they at HQ, in branch offices, mobile in the field or working at some other external location. Whilst the office continues to be seen as the primary place of work, more and more staff are spending at least part of their working week somewhere else.
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collaboration, communication, mobile, branch, remote, quocirca
    
Quocirca
Published By: IBM     Published Date: Mar 11, 2008
This document introduces the reader to the concept of Enterprise Portals as a means of conducting business on the Internet. We continue on to a discussion of the value of using Enterprise Portals, combined with Service Oriented Architecture (SOA) methods, to tie existing processes and applications together to support the Enterprise.
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ibm, corporate portal, portal, portals, soa, ebusiness, ep campaign
    
IBM
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