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Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
    
IBM
Published By: IBM     Published Date: May 09, 2016
Reliable Transportation For Dummies, IBM Limited Edition, shows you what you need to know about what it takes to keep a fleet operating efficiently while keeping maintenance expenses in check. In other words, this book provides information and ideas about what you can do to have a reliable fleet operation that doesn’t break the bank with either unforeseen breakdowns or out-of-control maintenance expenditures.
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ibm, watson, internet of things, iot, transportation, reliable transportation, operational efficiency
    
IBM
Published By: IBM     Published Date: May 25, 2016
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: - Enable faster and more agile change so your business can react more quickly to opportunities and threats - Automatically capture knowledge so it can be reused to make better business decisions - Manage compliance better by providing a clear record of the rules that govern business operations - Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change - Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
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ibm, odm, operational decision management, odm, middleware, connect
    
IBM
Published By: IBM     Published Date: Oct 19, 2016
Pfizer completed a proof-of-concept of a 5TB SAP Business Warehouse application on an Oracle system to evaluate a move to SAP HANA. This 5TB scale-up system was created on the IBM Power Systems platform under the direction of SAP and IBM. This webinar will explain SAP's road map for SAP HANA on Power architecture and Pfizer's rationale and lessons learned during this exciting project. Pfizer has now moved from development into production and will share the results from this recent experiment.
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ibm, systems, hardware, sap, sap hana, 5tb sap business warehouse application, oracle, pfizer
    
IBM
Published By: IBM     Published Date: Dec 15, 2016
The IBM DataPower Operations Dashboard provides the most robust solution in the marketplace for monitoring DataPower gateways and performing trouble-shooting & analysis. Administrators can view operational data with full-text search to immediately diagnose errors and highlight impact analysis, DevOps can view and troubleshoot their own DataPower services, and business owners can generate automated reports to meet SLA and compliance requirements without assistance from centralized IT.
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ibm, middleware, ibm datapower gateways, ibm datapower operations dashboard
    
IBM
Published By: IBM     Published Date: Dec 15, 2016
Register today to learn more about this exciting release, its new features, and how you can drive new value for your organization: - Improve customer centricity by engaging individuals at the right time with the right offers - Cut operating costs and reduce fraud by gaining real-time visibility and insights into transactions and business operations - Empower knowledge workers and leverage mobile technologies to create more engaging experiences
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ibm, middleware, operational decisions, odm advanced
    
IBM
Published By: IBM     Published Date: Jul 06, 2012
Today's businesses need simpler more efficient and flexible computing models. The IBM PureSystems family is comprised of platform systems and infrastructure systems that include built-in "patterns of expertise" to address complex business and operational tasks for smarter computing.
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ibm, technology, software, technology, migration factory, storage
    
IBM
Published By: IBM     Published Date: Apr 04, 2013
Today’s businesses need simpler more efficient and flexible computing models. The IBM PureSystems family is comprised of platform systems and infrastructure systems that include built-in “patterns of expertise” to address complex business and operational tasks for smarter computing.
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businesses, ready to approach it, ibm puresystems, efficient, flexible, computing models, infrastructure
    
IBM
Published By: IBM     Published Date: Sep 27, 2013
Today’s businesses need simpler more efficient and flexible computing models. The IBM PureSystems family is comprised of platform systems and infrastructure systems that include built-in “patterns of expertise” to address complex business and operational tasks for smarter computing.
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ibm, information technology, systems, integrated systems, expert integrated systems, ibm puresystems, platform system, infastructure system
    
IBM
Published By: IBM     Published Date: Oct 01, 2013
IT-Informatik chose a full virtualization strategy, based on IBM® PowerLinux™ servers with IBM PowerVM® virtualization and Live Partition Mobility, to manage its SAP hosting services. The new solution slashes IT operational costs by more than 50 percent and enables IT-Informatik to set up new customer environments 80 percent faster.
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it-informatik, it solutions, virtualization, virtualization technology, virtualization solutions, ibm powerlinux, ibm powervm virtualization, ibm, ibm power7, power7, live partition mobility, ibm storwize v7000, storage, virtualized storage, sap
    
IBM
Published By: IBM     Published Date: Oct 17, 2013
Transform the way that your global and distributed teams work together to build software. Make software delivery more collaborative and productive using IBM Rational® software solutions for collaborative application lifecycle management (ALM), powered by IBM® Rational® Jazz. This interactive demonstration, presented by Carolyn Pampino, illustrates the five imperatives for effective collaborative application lifecycle management. Find more information about Rational Application Lifecycle Management.
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ibm, alm, application lifecycle, application lifecycle management, software, software delivery, ibm rational software solutions, collaboration, application development, application production, application deployment
    
IBM
Published By: IBM     Published Date: Oct 17, 2013
How do I determine the potential return on investment for improving my application development capabilities? If you have ever asked that question, this study, "The Total Economic Impact of The IBM Rational solution for Collaborative Lifecycle Management (CLM)", can help. IBM commissioned Forrester Consulting to interview IBM CLM clients and examine the potential return on investment (ROI) an organization may realize by deploying the solution for CLM in order to increase communication process efficiencies and time savings.
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forrester report, ibm, ibm rational solution, collaborative lifecycle, collaboration, clm, collaborative lifecycle mangement, economic impact, roi, alm, software, quality assurance, delivery, deployment
    
IBM
Published By: IBM     Published Date: Jan 02, 2014
"The Cincinnati Zoo & Botanical Garden is one of the nation’s most popular attractions, a Top 10 Zagat-rated Zoo, and a Top Zoo for Children according to Parent’s Magazine. Each year, more than 1.3 million people visit its 71-acre site, which is home to more than 500 animal and 3,000 plant species. Although the Zoo is a non-profit organization and is partially subsidized by Hamilton County, more than two thirds of its $26 million annual budgetis generated through its own fundraising efforts."
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ibm, case study, botanical garden, increase revenues, customer experience, boost sales, effective marketing, effective promotions, optimize labor costs, demand patterns, business analytics, transformation program, zoo management, business impact, operational management, direct benefits, indirect benefits, segmentation, analytic applications, business outcomes
    
IBM
Published By: IBM     Published Date: Jan 02, 2014
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection expenditures. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.
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ibm, analytic answers, prioritized collections, collection agencies, debt collection, constrained budgets, constrained resources, the cloud, analytics technology, predictive and prescriptive, effective collection, up-to-date insights, trends and patterns, capital expenses, operational changes, data-driven, visual trends, potential opportunities, potential threats, business goals
    
IBM
Published By: IBM     Published Date: Feb 04, 2014
A strong customer orientation is an essential element to remain competitive in this environment, and Smarter Commerce, an approach developed by IBM to put the customer at the heart of business models, can help banks be more competitive.
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ibm, frost and sullivan, smarter customers, smarter commerce, innovations, banking industry, tips on banking, banking environment, banking industry, compliance burdens, risk management, integration, operational efficiency, regulatory compliance, optimize financial returns
    
IBM
Published By: IBM     Published Date: May 09, 2014
Agile methods have become increasingly popular because they empower organizations to more quickly address emerging opportunities, to better ensure accurate fulfillment of functional requirements and to significantly enhance team productivity. Many organizations, however, are hesitant to employ agile methods for their safety-critical systems—since they have serious concerns about compromising those systems and thereby exposing themselves to completely unacceptable consequences.IBM Rational Chief Evangelist Bruce Powel Douglass explains how best practices for project management can assist organizations in experiencing all the benefits of agile development while continuing to maintain rigorous standards essential for successful delivery of safety-critical systems.
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ibm, agile development, product development, agile methods, safety critical systems development, project management, productivity
    
IBM
Published By: IBM     Published Date: May 09, 2014
Agile methods have a reputation for being fast and adaptive and can enhance both quality and team productivity. For these reasons they are attractive to software teams in many different domains - including safety-critical systems development. But how can agile methods be adapted to meet the needs of such a challenging domain? In the fourth episode of the series, IBM Rational Chief Evangelist, Bruce Powel Douglass discusses how agile practices can be adapted to meet the evidence needs of safety-critical projects.
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ibm, agile development, agile methods, safety critical systems development, project management, product development, productivity, qa quality assurance, testing, evidence oriented practices, software development
    
IBM
Published By: IBM     Published Date: Mar 31, 2016
"Now in V8.7 of IBM Operational Decision Manager, IBM ODM Advanced applies insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. With IBM Operational Decision Manager Advanced, you gain scope, scale, speed, and simplicity. You can now capture events, build context, and apply it to operational decisions in real-time. This helps detect situations as they occur – presenting risks or opportunities – to enable action. "
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ibm, ibm operational decision manager, ibm odm advanced, process improvement, business analytics, business insights
    
IBM
Published By: IBM     Published Date: Mar 31, 2016
"IBM invites you to join us for an expert presentation and discussion of the methods and tools available to help Lean Six Sigma teams drive increased levels of efficiency, effectiveness and quality. This webcast will focus on how Lean Six Sigma teams can use collaboration tools to: Increase process efficiency and reduce waste Improve process quality and reduce variance Listen to the 'voice of the customer' to drive process improvement IBM Blueworks Live is a process modeling tool used by Lean Six Sigma teams to improve business performance and deliver greater value to customers and stakeholders."
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ibm, ibm operational decision manager, ibm odm advanced, process improvement, lean six sigma
    
IBM
Published By: IBM     Published Date: Jul 07, 2016
Now in V8.7 of IBM Operational Decision Manager, IBM ODM Advanced applies insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. With IBM Operational Decision Manager Advanced, you gain scope, scale, speed, and simplicity. You can now capture events, build context, and apply it to operational decisions in real-time. This helps detect situations as they occur – presenting risks or opportunities – to enable action.
Tags : 
ibm, odm, middleware, ibm operational decision manager, application services
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
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business analytics, organizational processes, customer metrics, process improvement, operational excellence
    
IBM
Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data
    
IBM
Published By: IBM     Published Date: Oct 22, 2013
Read the paper from Winter Research, Inc sharing details on the dramatic savings brought by IBM Rational automated test solutions. Learn about the positive ROI from an increased ability minimizing the cost and time to identify errors. 
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ibm, wintergreen research, software testing, service virtualization, research approach, driving forces, application testing, leveraging service virtualization, application testing, testing cycle, automating test environments, complex software testing
    
IBM
Published By: IBM     Published Date: Oct 22, 2013
The Forrester Total Economic Impact Study on Service Virtualization measures the return on investment and business impact of service virtualization and automated integration testing.
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ibm, economic impact, rational service virtualization, test automation solutions, tei framework, tei methodology, sandhata technologies, on-time delivery, improve quality, improve productivity, roi
    
IBM
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