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Published By: Arcserve     Published Date: Jul 26, 2010
Using the CA Wily Application Performance Management (APM) solution consisting of CA Wily Introscope® and CA Wily Customer Experience Manager™, JN Data better manages Web applications through faster diagnosis of problem root causes in its customers' heterogeneous environments.
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ca technologies, jn data, web application management, ca wily, application performance management, apm, customer experience manager, virtual server network
    
Arcserve
Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
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itsm, service management, service level, service-level, itil, mission critical
    
HP
Published By: HP     Published Date: Oct 09, 2008
Despite its six syllables, 'virtualization' is a straight - forward concept. It can enable your organization to get more value not only from computer and storage hardware but also from the labor required to keep your systems up and running. Virtualization is an approach to pooling and sharing IT resources so the supply of resources—processing power, storage, networking and so on—can flexibly and automatically meet fluctuating business demand. Virtualization can improve the quality of your IT services, enabling more consistency and predictability of operational availability.
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mission critical, virtualization
    
HP
Published By: Pivotal CRM     Published Date: Dec 21, 2007
In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs.
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information worker, crm, microsoft, office, customer relationship management, user adoption, information management, data management
    
Pivotal CRM
Published By: Dell     Published Date: Oct 20, 2008
Dell has improved PC deployment activities through patent-pending automation technology and offers an array of services from planning a Windows Vista migration to post-deployment management.
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dell, deploying vista, dell deployment framework, dell deployment model, deployment automation toolset, optimized deployment
    
Dell
Published By: Zebra Technologies     Published Date: Mar 25, 2010
Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line. This white paper will: • Describe uses for mobile printing in route accounting applications; •Provide return on investment calculation tools to measure the financial impact mobile printing can have; • Demonstrate how mobile printing processes can improve billing, distribution, and customer service operations; • Detail how on-demand thermal printing can reduce forms expenses; • Provide an overview of mobile printer and wireless communications options for route accounting systems. Read on to see how your route delivery and sales staff can make more stops and fewer errors each day by using mobile printing to support their work.
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zebra technologies, dsd, manufacturing, mobile printing, wireless printing
    
Zebra Technologies
Published By: BMC     Published Date: Sep 11, 2012
Visit the IDC iView interactive library to get the analyst's take on how self service for workload automation can contain costs and improve service.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC
Published By: LogMeIn     Published Date: Oct 08, 2015
This paper shows how savvy sellers have discovered how to leverage quick online meetings to speed up sales cycles and close more deals. Savvy sellers are prepared, nimble and ready to pivot on a dime.
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improve online sales meeting, online meetings, customer service, customer relationships
    
LogMeIn
Published By: IBM MidMarket Demand Generation     Published Date: Apr 09, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform
    
IBM MidMarket Demand Generation
Published By: IBM     Published Date: Jul 05, 2012
Read this IBM whitepaper to understand how mid-sized business can benefit from virtualization with new technologies and improved affordability. The paper shows how IBM can help you reduce costs, improve services and simplify management. It also includes specific examples of IBM solutions and the cost savings you can expect.
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ibm, technology, virtualization, business, business technology, data management, software
    
IBM
Published By: CDW     Published Date: Nov 12, 2012
This reference guide is designed to provide you with an in-depth look at data center optimization, what's driving it and why organizations need to plan for it.
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data center, data center optimization, data center convergence, workload mobility, data center strategy
    
CDW
Published By: IBM     Published Date: Mar 22, 2013
Taking a more comprehensive, unified approach to managing data—recovering any data from a single console—can not only reduce your capital and operating costs, but can also provide enhanced application availability for improved IT service levels.
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storage, database, mstorage management, recovery, backup, disaster recovery
    
IBM
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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BMC Software
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support
    
LogMeIn Rescue
Published By: Polycom     Published Date: May 22, 2017
Microsoft and Polycom are long-term partners, helping businesses improve productivity, efficiency, and collaboration. With the introduction of three exciting new services for Office 365, this partnership will take business communications even further.
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Polycom
Published By: Red Hat     Published Date: May 05, 2015
IT organizations are under intense pressure to improve service levels and contain expenses in today’s challenging economic climate. Forward-looking organizations are upgrading IT infrastructure and implementing virtualization and cloud computing solutions to improve business agility and drive down costs. Many enterprises are adopting a dual platform approach, retaining Microsoft Windows for office productivity and collaboration applications, and deploying Red Hat® Enterprise Linux® for infrastructure and datacenter modernization initiatives. By adopting standards-based Red Hat Enterprise Linux, businesses can enjoy high performance, reliability, and security, with a lower overall TCO.
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red hat, platform strategies, modern datacenter, virtualization, cloud computing solutions
    
Red Hat
Published By: FICO     Published Date: Aug 14, 2015
Learn how FICO's Blaze Advisor system enables Aviva's vision of doubling business volume and improving customer service.
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fico, analytics, solutions, decision management, rules management.
    
FICO
Published By: AWS     Published Date: Oct 30, 2018
Enhance the Availability & Performance of SAP HANA Apps Abstract: SAP HANA delivers powerful analytics capabilities that can help you improve business performance and drive digital transformation. You can more easily build reliable and performant SAP HANA-powered landscapes with SUSE Linux Enterprise Server for SAP Applications and Amazon Web Services (AWS). That’s because SUSE can help you achieve near zero downtime and sustain high-performance levels, while AWS delivers a broad and deep set of cloud services that are certified to fulfill the compute, memory, and storage requirements of SAP HANA.
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availability, performance, sap, hana, apps
    
AWS
Published By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
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genesys, contact center infrastructure, cci, omnichannel success, cci vendors
    
Genesys
Published By: HotSchedules     Published Date: Apr 25, 2018
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of a structured training program and disengaged training sessions. With the help of Clarifi Talent Development, Flix Brewhouse was able to achieve: - A fully functioning training program - 71 custom training courses with increased sales and improved service times - 660 active users in their online training academy - Maintain high-quality service for their customers Learn how they do it!
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HotSchedules
Published By: Zebra Technologies     Published Date: Sep 07, 2017
Founded in 1898, the department store chain The Bon-Ton Stores has a long history of innovation. One of the largest regional department store operators in the United States, the retailer is constantly implementing new strategies and technologies to improve customer service in all of its sales channels – beginning with enhancing the customer’s experience on the sales floor.
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inventory management, staff communication, guest safety, guest security, mobile ordering, payment solutions, loyalty/membership/rewards, access card printers
    
Zebra Technologies
Published By: Red Hat     Published Date: Mar 26, 2019
The rise of digital platforms and their rapid adoption by customers has created significant opportunities for financial service organizations. Industry leaders are capturing additional revenue streams and creating new value chains by investing in this distribution channel. Regulators are also encouraging participation in open banking through either guidance or mandate, aiming to improve competition in the financial services marketplace. Lastly, the pace of technical innovation is reducing the barrier to market entry, driving interest in open banking by incumbents and challengers alike. However, the full value of open banking might be not always be so clear. Below are five benefits for organizations that embrace open banking.
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Red Hat
Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA
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