HIT Consultant Insightful coverage of healthcare innovation
 

interactive

Results 151 - 175 of 407Sort Results By: Published Date | Title | Company Name
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.
Tags : 
interactive intelligence, cloud computing, control, technology, contact center, data management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
Tags : 
interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what makes the Interaction Center Platform a true-all-in-one solution for the contact center, the enterprise and the cloud, from Interactive Intelligence president and CEO Don Brown, and Tim Passios, senior director, Solutions Marketing.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Integrating social media for customer care isn't really the question for businesses anymore.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
ocial media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read this whitepaper to learn why the human perspective is vital to BPA success.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
With advances in contact center automation, businesses are finding they can extend the same automation to service processes and touch-points throughout their organization.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
Read how to improve cross-selling and up-selling, claims efficiency and market opportunities from insurance and IT industry authority, Mark Breading, SMA partner at SMA Strategy Meets Action.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 14, 2012
In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.
Tags : 
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read this survey's findings, and the rationale of IT leaders for choosing the cloud, in this CIO Market Pulse white paper sponsored by Interactive Intelligence.
Tags : 
caas, communications as a service, cloud communications, cloud applications, communication solutions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
Tags : 
mobile apps, mobile self-service, mobile applications, customer interactions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
In this whitepaper, Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.
Tags : 
customer service, customer experience, customer interactions, smart devices, mobile strategy, customer care
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
Tags : 
customer care, cloud brokers, caas, communications as a service, contact center applications
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
Tags : 
mobile customer service, customer service, mobile experience, mobile apps
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read why the emergence of speech analytics will continue to help organizations realize value in this Research Perspective from Ventana Research, sponsored by Interactive Intelligence.
Tags : 
customer experience, customer care, speech analytics
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Download this whitepaper to learn 11 ways that you can leverage remote agents.
Tags : 
remote agents, home agents, customer experience, customer contact, contact centers
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.
Tags : 
compliance, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
Tags : 
contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.
Tags : 
cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
Tags : 
planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customer’s personalized interactions and adapt to changing conditions in the marketplace.
Tags : 
process automation, interactive intelligence, multichannel technology, intelligent process, business process, decision services, communications intelligence, customer interactions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how technology can be the key to responding to the aging utility workforce and how the right system can increase overall operational efficiency.
Tags : 
workforce, utility, labor force, employees, utilities, interactive intelligence, utility workforce, business process
    
Interactive Intelligence
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.