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Published By: IBM     Published Date: Feb 08, 2008
Appropriately sizing and hosting your online game project’s infrastructure can improve your bottom line. In this white paper, IBM describes the current state and direction of key technological trends and how they impact the business of games, focusing on what online game companies need to know to more rapidly and efficiently build a better game.
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game, online games, video games, ibm, game project
    
IBM
Published By: IBM     Published Date: Jun 19, 2008
Lower your data center energy needs with the advanced power management of the IBM System x3550 Express rack-mount server. It helps manage risk by providing 24/7 access to your business-critical data. In addition, it's budget-friendly with a dense yet powerful design that maximizes your IT investment. Look inside the IBM System x3550 Express and see the high-performance components for yourself in this interactive tour.
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ibm, express seller, system x
    
IBM
Published By: IBM     Published Date: Jan 12, 2009
To remain competitive, today’s businesses need to meet high expectations for rich, interactive browser experiences. IBM WebSphere Portal offers extensive support for Web 2.0, and can enable your organization to easily deploy high performing, intuitive applications. Watch this demo to learn about the Web 2.0 features available today with IBM.
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ibm, websphere portal, web 2.0, interactive browser experience, intuitive applications
    
IBM
Published By: IBM     Published Date: Oct 09, 2009
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agility and aligns IT to business goals. This interactive presentation from IBM will show you how to provide fast, flexible, reliable access to information, business-wide. It also covers methods to ensure trust, management and security across business applications.
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application foundation, ibm, service-oriented architecture, soa, websphere, point-to-point connectivity, esb messaging, esb enrichment
    
IBM
Published By: InsideCRM.com     Published Date: Nov 05, 2007
Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.
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software, call center, call center software, contact center, contact center software, genesis, oracle, verizon, contactual, interactive intelligence, crm, customer relationship management, insidecrm, inside crm
    
InsideCRM.com
Published By: Interactive Intelligence     Published Date: Jul 20, 2010
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
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interactive intelligence, customer experience, tco, it management, business process automation, bpa, soa
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jul 21, 2010
Read about five migration checkpoints that will make your move to VoIP the right one.
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interactive intelligence, migration to voip, voice over ip, ip telephony, pbx, networking, quality of service, roi, internet protocol
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: May 07, 2012
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
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interactive, technology, ecm, process automation, social and mobile technology
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Does a cloud-based contact center make sense for your business? In this white paper, we go over the many questions about a cloud based contact center -- about deployment of cloud centers, the TCO's of owning a cloud based contact center and more.
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cloud, datacenter, contact center, deployment, tco's
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
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comfort and security in the cloud, white papers, learn communications, call centers, caas. communications as service, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
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case study review, customer service metrics, interactive intelligence, remote solutions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies.
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implementing skills, routing, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
Home working is among the top three strategic priorities for many Fortune 500 companies. The home working business model continues to accelerate in customer contacts, mid and back office functions as well as across the enterprise.
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next generation, home agent series, fortune 500, interactive intelligence, business case for home working, back office functions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The economic pressures of the last three years have forced businesses to focus on cost reduction, often ahead of everything else. At the onset, the belt-tightening in the customer contact organization was viewed as temporary. Read on for more.
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home agent series, leveraging technologies, remote agents, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program.
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transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
In today's regulations and risk management, business has become increasingly complex, and penalties are growing. Managing risk must therefore include monitoring the actions of your entire organization and more. Read on to learn more about compliance.
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quality management, regulatory compliance, risk management, complex risk, monitoring actions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Traditional advice for developing IT strategies in insurance is to use business objectives and business strategy to drive the IT plan. In this white paper, learn about extending contact center capabilities across the insurance enterprise.
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contact center capabilities, insurance enterprise, next generation technology, integration, it plan, it strategy
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
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integrated content, communications, key business issues, points of contact, upselling, account management, client services
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Utility outages are inevitable. How utilities communicate with the customers who are personally impacted by the outage has the potential to be a relatively positive or an incredibly negative experience. Learn about customer communications via social.
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utlity outages, communications, social, best practices, negative experiences, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
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workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
In this white paper, learn about the advances in decision techniques that are at the center of contact center enterprise analytics. Learn how computers shouldn't replace people as decision makers, rather, aid us in decisions that are hard to make.
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contact center, enterprise, analytics, advances in decision technologies, decision makers, strategies in decision cycles, computers ai
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Leading contact centers are moving towards flexible plans to improve contact center performance. In times of significant business change, the financial plan and, for contact centers, the operational plan needs to also change and be flexible.
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contact ceter planning, agility is key, adaptive, changing, interactive intelligence, early planning, adaptive planning
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Contact centers are obviously human-powered operations, and nothing is more core to the proper function of the operation than determining how many center agents are needed for a certain volume of contracts and more. Find hidden costs by reading more.
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cost hidden, contact center plans, cutting costs, interactive intelligence, organization, contact center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 27, 2013
Improve your customer strategy with workforce optimization by reading this white paper -- learn through 10 key questions in which you can find all the answers you need on improving your customer strategy.
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improving customer strategy, interactive intelligence, optimization, 10 key questions, benefits, customer strategy
    
Interactive Intelligence
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