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Published By: HP     Published Date: Nov 05, 2014
HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, realtime, predictive analytics and proactive consultations when your products are connected to HP. Benefits include: • Problem prevention • Predictive analytics for proactive reports • Personalized consultation with a Technical Account Manager • Rapid access to advanced technical experts Download this customer brief now.
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proactive care, it stability, problem protection, reduce risks, prevent it issues, care service, gen9, customer brief
    
HP
Published By: Knightsbridge     Published Date: Sep 09, 2014
A healthy and vital team is a goal worth striving for. There may be conflict, but if it ever gets personal, team members catch themselves, apologize, and go back to talking about the issues. People have more productive conflict because they have the trust to engage directly with one another. They have more opportunity to develop their skills and get things done, because they’re spending less time and energy dealing with office politics. Download this ebook to learn how to diagnose your team's toxic problems and how to fix them.
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knightsbridge, team effectiveness, virtual teams, work teams, business teams
    
Knightsbridge
Published By: Lenovo     Published Date: Sep 16, 2014
Agency IT is tasked with building smarter and more responsive state and local government services, while CTOs look to enable government workforce mobility and address strategic issues, such as BYOD. Adding to the challenge is a rise in devices, data, and even multiple OS’s that IT must support and secure. With the decline in traditional Windows-based computing, these challenges are driving agencies toward cloud solutions that don't sacrifice security or IT manageability. See our featured cloud solution for government agencies that has IT leaders re-thinking how they enable mobile productivity.
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agency it, workforce mobility, mobile productivity, cloud computing
    
Lenovo
Published By: BMC Software     Published Date: Jul 22, 2015
In this white paper, you’ll discover an enterprise approach to Big Data that leverages workload automation to: - Integrate Hadoop workflows into your enterprise processes to deliver new applications faster - Resolve issues faster with predictive analytics, automated alerts, and early problem detection - Achieve compliance and governance adherence
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big data, business processes, enterprise systems, hadoop, compliance
    
BMC Software
Published By: VMware AirWatch     Published Date: Sep 21, 2016
Digital transformation (DX) is the driving force behind new worldwide initiatives in financial services. However, a recent IDC survey discovered that fewer than 5% of institutions have started or completed a digital transformation strategy. Historically, financial institutions focused on the use of mobility to directly drive improved customer experiences to their customers' devices. However, as consumer sophistication with mobility increases — particularly among younger generations —so too does the need to enable mobility for the enterprise worker. This Market Spotlight explores these issues in the larger DX context.
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VMware AirWatch
Published By: Blue Coat     Published Date: Feb 09, 2016
This Blue Coat white paper details potential issues to consider before using cloud services; and how encryption and tokenization can enable you to safely adopt the cloud while adhering to appropriate guidelines.
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Blue Coat
Published By: Blue Coat     Published Date: Mar 11, 2016
The cloud creates new risks and compliance issues for organizations already struggling with traditional threats. Get Blue Coat’s new E-Book, “Securing Cloud Applications & Services.”
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cloud management, cloud services, cloud management, it infrastructure, cloud application
    
Blue Coat
Published By: Cielo     Published Date: Nov 05, 2018
Drastic changes in the healthcare industry as a whole, including issues like new technologies and shifting reimbursement policies, require employees who can think critically and adapt quickly. These issues create a significant challenge — and opportunity — for industry leaders.
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Cielo
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Juniper Networks     Published Date: Aug 03, 2017
Security, network complexity and growing volumes of traffic are the top factors affecting enterprise network strategy, based on a recent IDG Research Services poll among IT leaders. Here’s what they’re planning to do about these issues
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information technology, data security, network complexity, traffic volume, network strategy
    
Juniper Networks
Published By: Sprinklr     Published Date: Oct 18, 2017
Electronics manufacturers risk being left behind if they don’t stay current on the latest trends that promote greater efficiency and profitability, as well as consumer satisfaction. Get the details about a complete electronics solution that can help address these issues.
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iot, electronics, efficiency, ibm
    
Sprinklr
Published By: XpertHR     Published Date: Aug 02, 2018
When it comes to managing the risk of sexual harassment claims, today’s headlines and news stories make it abundantly clear that it’s not just what you’re doing today that may create risk—but what you’ve done, or haven’t done, in the past. XpertHR’s recent Sexual Harassment Survey revealed a wide range of responses from employers hoping to tackle the issue in 2018. New and vastly varying federal and state laws challenge HR professionals to remain on top of regulatory requirements related to policies, training and other compliance issues. XpertHR’s webinar, “Coming Soon: 50 States, 50 Sexual Harassment Training Laws,” will help you ensure you’re prepared, compliant and poised to act appropriately amid a growing number of regulations and continually emerging claims. Get tips from expert attorneys who will help you get up-to-date on: ? New training requirements for private sector employers in New York and varying requirements in other states ? Why high-quality harassment training i
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sexual harassment, compliance training, #metoo, harassment training, harassment claim, compliance, harassment, employee management
    
XpertHR
Published By: XpertHR     Published Date: Nov 13, 2018
As 2018 comes to a close, it is critical to ensure that your organization—and more specifically, your employee handbook—is compliant with the latest legal developments on the federal, state and local levels. Whether it’s a new state law or an amendment to an existing local law, as an employer, you must determine whether a new or amended law affects your handbook and workplace policies and what revisions are necessary. For example, does a new statewide lactation accommodation law prompt the addition of a new policy to the employee handbook? Here are some of the top issues you should be aware of for 2019 when updating your handbook: 1. Equal Employment Opportunity (EEO) 2. Leaves of Absence and Time Off 3. Equal Pay and Wage Discrimination And more… {Get the guide}
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handbooks, employee handbooks, compliance, policies, work rules, 2019 trends, eeo, leave management, paid sick, reasonable accommodations, equal pay, wage discrimination, time-off, pto, e-cigarettes, safe driving laws, workplace violence
    
XpertHR
Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery solutions for a global base of law firms and corporations. To meet customers’ time-critical information needs, Chief Operating Officer David Wilner, requires connectivity and data center solutions that can handle hundreds of terabytes of data—reliably and at top speeds. That’s why, by 2013, Wilner could no longer tolerate the reliability issues he was having with the company’s previous network provider. In search of a better partner, Wilner’s team chose Spectrum Enterprise. Unlike other providers who, Wilner felt, take little accountability for network reliability, he appreciated that— same as FRONTEO itself—Spectrum Enterprise offered a true end-to-end solution.
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Spectrum Enterprise
Published By: Dassault Systèmes     Published Date: May 09, 2018
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach. • Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration. • Compete with agile FinTech startups: Use disruptive technologies to meet clients’ changing needs. • Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools. • Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance. • Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation. I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
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Dassault Systèmes
Published By: Kronos     Published Date: Sep 24, 2018
This is the second in a series of three white papers that discuss proven strategies and best practices for optimizing three key elements of success — People, Process, and Technology — to address critical challenges and drive competitive advantage in today’s logistics industry. Keep reading to gain valuable insights into the “Process” trends and issues that are top of mind for managers across the logistics sector.
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Kronos
Published By: Insight Software     Published Date: Oct 03, 2017
It’s critical that Finance teams have accurate, relevant, and timely data to understand current run rates and to steer your company toward growth. “The Finance Boss Guide to Oracle E-Business Suite to Drive Exponential Financial Gains” will help you translate numbers into fiscal performance through better reporting, analytics and planning, such as: How to create your own usable, sharable reports and web-based dashboards tracking financial performance and progress against company-wide KPIs Avoiding over-investing in dated ERP tools Industry analyst’s take on how to get better reporting and planning best practices and tools How Finance leaders at Bibby Distribution used the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software
Published By: Insight Software     Published Date: Oct 03, 2017
It’s critical that Finance teams have accurate, relevant, and timely data to understand current run rates and to steer your company toward growth. “The Finance Boss Guide to JD Edwards to Drive Exponential Financial Gains” will help you translate numbers into fiscal performance through better reporting, analytics and planning, such as: How to create your own usable, sharable reports and web-based dashboards tracking financial performance and progress against company-wide KPIs Avoiding over-investing in dated ERP tools Industry analyst’s take on how to get better reporting and planning best practices and tools How Finance leaders at Bibby Distribution used the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software
Published By: Insight Software     Published Date: Oct 03, 2017
Get “The Consummate IT Pro’s Guide to JD Edwards,” and we’ll help you capitalize on the value of IT through better reporting, analytics, and planning directly through your critical business systems. Use these resources to get up to speed on: Enabling end users to create their own usable, sharable reports and web-based dashboards tracking financial performance and progress against company-wide KPIs Avoiding costly mistakes when upgrading your ERP system Industry analyst’s take on how to get better reporting and planning from ERP systems How Bibby Distribution gave users the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software
Published By: Insight Software     Published Date: Oct 03, 2017
Forget making business decisions with outdated data. Keep operations on track with real-time insights from every facet of your business including finance to supply chain management. “The Operations Guru’s Guide to JD Edwards” will help you master more efficient company operations so you can focus on making a massive operational impact. Tactical insights, covering: How your team can create usable, sharable reports and web-based dashboards tracking progress against company-wide KPIs from multiple systems, without leaning heavily on IT An industry analyst’s view on how to get better reporting and analytics from ERP and other critical data sources How Bibby Distribution gave users throughout the company the ability to drill down into reports to get exactly the detail they needed to address immediate business issues
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Insight Software
Published By: Inspirus     Published Date: Oct 04, 2017
Sodexo’s 2017 Global Workplace Trends Report Offers Thought Leadership from Leading Voices This whitepaper is a summary of the trends that we explored for this year’s Workplace Trends Report. Sodexo reviewed 10 workplace trends: organizational and employee agility; collaborative work spaces; the impact of societal issues such as migration and cultural integration; the new generation of robotics; the evolution of learning at work; the overlap of personal and corporate brands; design thinking principles in the workplace; sustainable development goals; the potential of millennial talent; and the workplace as a wellness destination
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Inspirus
Published By: Epicor Software Corp     Published Date: Nov 07, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
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erp software, enterprise resource planning software, manufacturing, epicor erp
    
Epicor Software Corp
Published By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: • Reveal how to identify and prioritize your critical issues; • Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; • Demo a real-life digital transformation story; • Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
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fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
    
Fujitsu
Published By: Ahead     Published Date: Jan 10, 2019
Get set to solve your most aggravating issues and turn your IT help desk into a lean, mean, incident-solving machine!
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