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Published By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
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virtual support, customer service, customer support, remote support, remote workers, bomgar
    
Bomgar
Published By: Evergreen Systems, Inc.     Published Date: Dec 16, 2008
This comprehensive white paper applies automation and ITIL best practices to the data center and reviews current industry trends, server automation energy usage issues and a variety of optimization strategies for data center improvement.  The effects of virtualization are explored in-depth.  Includes detailed sections on increasing operational efficiency using workflow analysis, automating and optimizing server change management, reducing infrastructure complexity and developing security, disaster recovery and business continuity procedures.  Step by step instructions for developing metrics and a business case to justify data center and server automation are included.
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evergreen system, data center automation, data center automation manager, network automation, server automation, server virtualization, itil, data center optimization
    
Evergreen Systems, Inc.
Published By: GFI     Published Date: Sep 04, 2008
Today, more than ever before, legal and compliance issues are driving the case for email archiving. Email archiving legislation is complex and varies greatly from country to country. Unless companies are well versed in compliance law, the various regulations affecting email can be a minefield.
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gfi, sox, sox compliance, sarbox, sarbanes oxley, sarbanes-oxley, compliance, email
    
GFI
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
    
WebEx Communications
Published By: VeriSign, Inc.     Published Date: Aug 03, 2011
The goal of this white paper is to help enterprises make pragmatic decisions about where and when to use cloud solutions by outlining specific issues that enterprises should raise with hosting providers before selecting a vendor, and by highlighting the ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.
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verisign, cloud hosting provider, ssl certificates, secure sockets layer, cloud computing, data recovery, business continuity, data access
    
VeriSign, Inc.
Published By: BlackBerry     Published Date: Sep 29, 2009
The year 2009 will forever be remembered as a time when the global economy began a painful restructuring amid a cascade of systemic failures -- credit panic, stock market crash, and mortgage meltdown and business contraction. But some smart and able accounting firm decision-makers stand to benefit... if they can catch the right trends. In this research report, we examine five of the critical issues that are creating new opportunities for the accounting profession and nine key strategies for obtaining competitive advantage.
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blackberry, accounting, cpa, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing
    
BlackBerry
Published By: BlackBerry     Published Date: Apr 13, 2010
Equipping staff with the right tools can enhance productivity, motivation and staff retention. Highly secure mobile email and data applications help mobile workers stay in touch and up-to-date with a wide range of business issues. Extending that streamlined anytime, anywhere access to mobile voice applications is the next frontier in worker empowerment.
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blackberry, fixed mobile convergence, fmc, pbxvoip, smartphones, it communication, microsoft exchange, mobile device management
    
BlackBerry
Published By: BlackBerry     Published Date: May 22, 2008
Over the past decade, wireless technology has made huge strides in security, reliability and throughput. Companies that are moving forward with business mobility initiatives must plan for wireless security and mobile device management from the start. Learn about many of the notable trends and key issues associated with Business Mobility and where to find additional resources for consideration.
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blackberry, mobile applications, cio, pim, voip, smartphones, it communication, microsoft exchange
    
BlackBerry
Published By: Intermedia     Published Date: Nov 10, 2008
This WebCast introduces Osterman Research who shows and overview of Exchange 2007 and it's growth in terms to help security issues faced by Financial Services and how Exchange 2007 addresses them. Focused on the messaging, Web and collaboration industries. There are also practice areas which include archiving, security, encryption, content management, etc...download to learn more!
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intermedia, email security, exchange 2007, archiving, encryption, content management
    
Intermedia
Published By: Sunbelt     Published Date: Jan 15, 2009
This white paper, sponsored by Sunbelt Software, addresses the variety of issues facing organizations today in the context of their system management challenges, and discusses the capabilities of VIPRE Enterprise, an integrated platform that provides high-performance, integrated endpoint protection capabilities.
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sunbelt software, system management, vipre enterprise, malware, anti-virus models, anti-spyware tools
    
Sunbelt
Published By: Mentor Graphics     Published Date: Mar 10, 2010
This white paper describes the use of CFD for LED lighting products. Thermal management is critical to LED performance and life so mechanical designers need to consider thermal issues from the earliest stages of the development process
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mentor graphics, system-level thermal management, led lighting, cfd, mechanical designer, design
    
Mentor Graphics
Published By: Mentor Graphics     Published Date: Sep 01, 2010
This paper will examine the implementation and demonstrate the benefits of eqDRC through a variety of examples comparing traditional DRC with eqDRC approaches.
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mentor graphics, equation-based drc, nanometer design, design rule checks, drceqdrc
    
Mentor Graphics
Published By: Focus CRM     Published Date: Jan 13, 2011
Before you implement CRM at your growing company, learn more about the real-world issues that accompany such growth, and how to apply systems and systematic thinking when dealing with those issues.
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midsize companies, mitch lieberman, contact management, experts guide, mark tamis, brian vellmure, crm adoption, paul greenberg
    
Focus CRM
Published By: McAfee Inc     Published Date: Nov 16, 2009
With all the benefits and opportunities the Internet provides, it can also be a very inhospitable place, requiring organizations' constant vigilance to protect themselves from attack. To better understand important security issues affecting organizations today, IDC recently completed a survey of more than 260 IT and Firewall managers and executives in the US and Europe that aimed to profile their organization's firewall deployments.
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mcafee, email protection, firewall, it security, midsize, global threat intelligence, security, data protection
    
McAfee Inc
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Software Compliancy issues are time consuming and are an expensive undertaking. See how easy Software Compliance can be with Numara® Track-It! ®. Software License Management is included with the Numara® Track-It! ® Audit license at no extra cost! • Manage Software Serial numbers and activation keys • Understand which software you own, lease or rent; where they are located and when they expire • Easily identify assets which may have license overages • Fully integrated with the Numara® Track-It!® Inventory and Purchasing modules 
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software compliancy, numara, track it, software license management, audit, purchasing, inventory, license overage
    
Numara Software
Published By: Arcserve     Published Date: May 29, 2015
Find out what you need to know about data protection appliances in this video brief by the Enterprise Strategy Group’s Sr. Data Protection Analyst, Jason Buffington. In this short video he’ll analyze: -Various types of data protection appliances -Market trends regarding appliance adoption -What data protection specialists expect from appliances -How Arcserve has evolved to solve the issues of today’s complex organizations Watch this video brief today!
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data protection appliances, appliance adoption, arcserve, security
    
Arcserve
Published By: Arcserve     Published Date: May 29, 2015
Today, data volumes are growing exponentially and organizations of every size are struggling to manage what has become a very expensive and complex problem. It causes real issues such as: • Overprovisioning their backup infrastructure to anticipate rapid future growth. • Legacy systems can’t cope and backups take too long or are incomplete. • Companies miss recovery point objectives and recovery time targets. • Backups overload infrastructure and network bandwidth. • Not embracing new technologies, such as cloud backup, because there is too much data to transfer over wide area networks.
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backup infrastructure, legacy systems, overload infrastructure, cloud
    
Arcserve
Published By: SAS     Published Date: Sep 09, 2010
This white paper identifies the key issues that must be addressed and provides a clear strategy for solving them.
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sas, business analytics, productivity, operational application, data integration, reporting
    
SAS
Published By: SAS     Published Date: Mar 14, 2014
Jill Dyche and SpectraDynamo explains the importance of understanding how to manage data and issues regarding data categorization, retrieval and quality.
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sas, data categorization, retrieval and quality, spectradynamo, telemetry data, data governance program, data management, data quality
    
SAS
Published By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
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citrix, executives, business, customer experience, technical support, technology
    
GoToAssist
Published By: IBM Corporation     Published Date: Sep 20, 2010
This IBM® Redguide™ publication provides a high level overview of the new IBM WebSphere® CloudBurst™ Appliance, including current issues being faced in the information technology (IT) industry and how WebSphere CloudBurst can address many of these issues.
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application servers, enterprise software, ibm websphere, application server, middleware, cloudburst appliance, server provisioning
    
IBM Corporation
Published By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
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issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office
    
Innotas
Published By: SugarCRM     Published Date: Aug 10, 2011
As your business grows, you'll likely encounter new customer management issues-in service, sales, marketing or all three. Here's how SugarCRM can help
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SugarCRM
Published By: Intel Corp.     Published Date: Apr 26, 2012
Download this report to read critical feedback from 200 IT managers in both SMB and enterprise organizations - find out how they are addressing challenges of cloud computing, especially cloud computing security issues.
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virtualized web apps, applications, security, securing, agility, efficeincy, intel, transition
    
Intel Corp.
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