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Published By: Ingate Systems     Published Date: Jun 21, 2007
A complete guide to SIP trunks, this whitepaper provides a comprehensive overview on the basics of SIP trunking, including a discussion of infrastructure needs and deployment issues and solutions. In-depth sections dedicated to interoperability, security as well as quality and reliability issues are also included.
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pbx, phone, phone system, phone systems, best practices, sip, ip telephony, voip, voice over ip, infrastructure, ingate, ingate systems, communication, communications
    
Ingate Systems
Published By: Diskeeper Corporation     Published Date: Oct 30, 2008
Virtualization does have its dangers, as it incurs greater stress on physical resources. While under utilization of CPU may be a driving factor to virtualize servers, other hardware resources may become overtaxed. Given that a host system has limited ability (depends on application) to page memory used by the guest systems, the most recognized bottleneck to address is physical memory (RAM). Options to programmatically alleviate memory bottlenecks incur performance issues when the disk is re-introduced. Another major component and perhaps less acknowledged is the disk subsystem. In many cases, depending the purpose and application of the guest/virtual systems, the disk bottleneck will be the most significant barrier to performance. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4
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diskeeper corporation, virtualize servers, virtualizations, divergence, convergence
    
Diskeeper Corporation
Published By: GFI     Published Date: Jun 14, 2007
This technical white paper gives an overview of how GFI EventsManager works and discusses installation and deployment issues whilst enabling you to calculate the number of GFI EventsManager instances required on your network.
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event manager, events manager, events management, log management, security event, event log, gfi
    
GFI
Published By: GFI     Published Date: Jan 11, 2008
2008 brings with it new challenges and issues that network and systems administrators should be aware of, particularly vulnerabilities brought on by users. This white paper examines the top concerns which network security professionals should be prepared to face in 2008, and how they can be mitigated.
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gfi, employees, employee vulnerability, vulnerability management, vulnerability, vulnerabilities, security concerns, internal threats, internal, spam, gullibility, security holes, human error, pebcac, network security, access control
    
GFI
Published By: Gold Lasso     Published Date: Jul 13, 2007
Successful delivery is the driving force behind an effective email marketing campaign. The purpose of this paper is to provide a summary of terms (or jargon) related to e-mail deliverability, increase general knowledge of the concept, discuss delivery barriers and provide tactics to overcome these issues.
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email delivery, deliverability, inbox, email marketing, enewsletter, email newsletter, e-newsletter, newsletter, blocking, filtering, gold lasso
    
Gold Lasso
Published By: Ecora Software     Published Date: Aug 15, 2007
Learn about the Sarbanes-Oxley regulatory background and its impact on IT departments. This document provides information pertaining to access issues, change documentation, disaster recovery planning and illustrations of key audit-ready reports.
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sox, sarbox, sox compliance, sarbanes oxley, sarbanes-oxley, enron, compliance, information management, finance, financial records, audit, auditing, regulatory compliance, ecora
    
Ecora Software
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
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case study review, customer service metrics, interactive intelligence, remote solutions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
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integrated content, communications, key business issues, points of contact, upselling, account management, client services
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
Representatives from the debt collection industry make billions of contacts with consumers on behalf of creditors every year. With compliance being necessary -- this paper will explore critical sites of outbound calling compliance.
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outbound calling, calling compliance, fdcpa, debt collection industry, compliance tips and suggestions, hot button issues, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In an effort to help receivables management companies achieve compliance with federal and state laws and regulations, Interactive Intelligence queried a group of ten ARM industry professionals about the future trajectory of compliance issues in 2012.
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debt collection, compliance, 2012, interactive intelligence, debt collection compliance, arm, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance agents and advisors rely on contact centers to tap into expertise and handle business and technical issues. Policyholders and members make inquiries or changes to their policies, or conduct financial transactions. Claimants call in to report accidents and check on the status of their claims. The list could go on, but the meaning is clear. Contact centers are major contributors to many key parts of the insurance business, especially the parts that require direct interaction with customers or agents. As a result, contact centers now play a critical role in an insurerís journey toward becoming more customer-centric.
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interactive intelligence, contact centers, insurance industry, prospects, customers, product information, quotes, members, handling business
    
Interactive Intelligence
Published By: optionsXpress     Published Date: Feb 09, 2009
The dynamics of today’s global supply chain are changing rapidly because of volatile fuel costs, increasing wages in overseas locations, post-9/11 security concerns, and global economic issues.In this environment, some U.S. manufacturers and parts suppliers are exploring ways to claim a competitive advantage by bringing operations back to, or near to, the United States.
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exel, global supply chain, supply chain, right shoring, global sourcing, crossing borders, offshoring, global economy
    
optionsXpress
Published By: Red Gate Software     Published Date: Oct 19, 2007
This short white paper discusses the common pitfalls and performance problems .NET developers come across when creating applications. The paper also presents several ways of getting around these issues, so that developers can make their .NET applications perform the way they should.
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scalability, performance, performance problem, performance problems, .net, .net application, optimize code, .net profiling, profile .net, complexity, dot net, red-gate, red gate, redgate
    
Red Gate Software
Published By: Microworld     Published Date: Dec 12, 2007
The Small and Medium Businesses contribute to around 68% of the world economy while making up for 80% of the employment. The security needs, issues and priorities of SMBs are different in many ways from that of large Business Houses.
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smb, smbs, small business, soho, internet security, email security, spam, spamming, anti-spam, phishing, pharming, malware, trojan, trojans, anti-virus, virus, anti virus, spyware, anti-spyware, anti spyware
    
Microworld
Published By: Clarus Systems     Published Date: Mar 18, 2008
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: SchemaLogic     Published Date: Jun 11, 2008
SchemaLogic Enterprise Suite for Microsoft SharePoint 2007 (SES) resolves SharePoint issues by providing a framework that enables companies to model and connect the structures and relationships of the metadata across the entire SharePoint environment. SES continuously updates and synchronizes metadata across SharePoint site collections, Web applications and farms by leveraging and extending SharePoint’s native capabilities.
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schemalogic, sharepoint, business tools, productivity, collaboration, collaboration tool, share point, microsoft
    
SchemaLogic
Published By: eG Innovations     Published Date: Jun 13, 2008
This EMA white paper investigates virtualization management issues in detail, outlining the key drivers and outcomes of virtualization, explaining critical inhibitors to virtualization success (and how to overcome them), and describing core virtualization performance management solution requirements. It also briefly describes one such solution, the eG Enterprise Suite, and includes a short case study highlighting this solution in action.
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virtualization management, application performance management, it infrastructure management, root cause diagnostics, eg innovations, virtualization
    
eG Innovations
Published By: Kinetic Technologies     Published Date: Jun 23, 2008
Increasingly, companies are mandating the move to forklift free production floors on the basis of highly visible macro issues like safety improvements, reduced forklift lease and maintenance costs. However, there are many other less visible advantages with direct and secondary benefits that may play an important role in reducing costs and improving customer response.
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production, productivity, scm, supply chain, kinetic technologies, k-tec
    
Kinetic Technologies
Published By: Entrust Datacard     Published Date: Jul 30, 2008
This white paper outlines issues with managing online identities across a diverse customer base when faced with increasing threats. It proposes a common sense approach that matches security to the assessed risk for users, actions and applications.
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entrust identityguard, versatile authentication platform, entrust, authentication, password management, identity management, iam, internet security, online security
    
Entrust Datacard
Published By: Managed Systems, Inc.     Published Date: Aug 14, 2008
No matter the size of the business, technology plays a critical role in its financial success. At the most basic level, companies have to deal with desktop and laptop computers for all their employees, e-mail, access to the Internet, Blackberries, and other kinds of on-site and remote devices. Add networking issues like viruses, spam and bandwidth utilization, and suddenly, this effort becomes a major challenge to anyone operating a small or mid-sized business (SMBs) with limited resources and a limited budget.
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network management, smb, small business, medium business, mid-sized business, smb networks, managed systems, it services, outsourcing, outsourced it, managed services, managed systems, tech support, it solutions, security, compliance, disaster recovery
    
Managed Systems, Inc.
Published By: Tail-f Systems     Published Date: Sep 16, 2008
The key issues involved in developing on-device network management systems for carrier-grade enterprise and operator networks are the same for any other networked resource, only with more complexity and built-in restrictions due to the limited space and processing capabilities inherent to these types of devices.
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network management, on-device network management systems, carrier-grade requirements, high availability, network scalability, tail-f, tailf
    
Tail-f Systems
Published By: Godfrey     Published Date: Oct 24, 2008
Godfrey’s Channel Strategy Audit is intended as a guide to assist you in providing the information we need to generate a distribution channel strategy analysis. This audit is organized into several parts, starting with a cursory survey of your business environment, and then concentrating on the key issues that can result in strengthening or reshaping your distribution channel strategy. Although our face-to-face meeting time may be limited, we hope this audit will allow you to provide more thoughtful and detailed information, so that our deliverable to you has significant value.
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godfrey, channel strategy audit, b2b marcom, channel communications, distribution network, channel marketing, marketing to distributors, distribution channel, sales and marketing distribution, channel distribution, b2b communications
    
Godfrey
Published By: Godfrey     Published Date: Oct 24, 2008
This document is intended to provide us with the information we need to generate an audit of your existing system for sales lead management. This audit is organized into several parts, starting with a cursory survey of your business environment, and then focusing on the key aspects and issues of sales lead management. Since our face-to-face meeting time may be limited, we hope this audit will allow you to provide more thoughtful and detailed information, so that our deliverable to you is of significant value.
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godfrey, lead management system, lead-generating communications, lead processing, lead reporting
    
Godfrey
Published By: SAP     Published Date: Mar 29, 2011
Consider issues as to why IT projects are at a risk to run late, over budget and not meet the goals. To address these concerns, software and service vendors are creating packaged solutions resulting in smaller, modularized implementations. Read how your company can benefit from packaged solutions.
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packaged solutions, sap deployment solutions, saas
    
SAP
Published By: Genesys     Published Date: Mar 01, 2008
Filtration experts have discussed filter presses and their perceived shortcomings. This article discusses filter presses as well as the batch or continuous filtration alternatives to replace them.
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Genesys
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