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Published By: ITinvolve     Published Date: Apr 16, 2013
IT Service Management tools have seen very little innovation in the last several years as established vendors have focused their R&D efforts elsewhere. Read this whitepaper to learn about a new approach that will help you can resolve incidents more quickly, plan changes more accurately to avoid unintended consequences, and work down your backlog of recurring issues by leveraging the power of Social IT collaboration.
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it service management tools, itsm, incident approach, backlog, social it collaboration
    
ITinvolve
Published By: Elementool Inc.     Published Date: Jan 28, 2008
Here’s a test: Can you list all the issues your software team is working on now? Can you sort them by severity, priority, features affected, and other criteria such as whether the issue is a bug, customer request, or product enhancement? Can you show the histories of all related comments and actions? Can you distribute this information easily to concerned individuals — showing only the information relevant to them?
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bug tracking, project management, software development, effective management process, defect tracking, software testing, quality assurance, quality control, elementool
    
Elementool Inc.
Published By: Spectra Logic     Published Date: Aug 21, 2009
To put it simply, data protection is complicated. Simplifying it involves assessing solutions for their near-term and long-term value. This paper examines the less obvious- but not less important - issues in simplifying backup.
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backup, data protection, back-up, tape-based backup, tape backup, disk-based backup, disk backup, simple backup, backup system, spectra logic, spectralogic
    
Spectra Logic
Published By: Group M_IBM Q1'18     Published Date: Feb 15, 2018
IBM SPSS predictive analytics solutions help uncover key predictors that lead to online student success or failure. Identifying specific issues early, target intervention measures for at-risk students, and take the appropriate steps to help improve online student graduation rates.
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online education, online students, graduation rates, spss
    
Group M_IBM Q1'18
Published By: Brandwatch     Published Date: Feb 25, 2015
This guide is an introductory overview of best practices for crisis and issues communications in the social media age, focusing on: • What reputation monitoring actually means • How to identify a crisis & assess the damage • Real-world examples from Marriott, United Airlines and Walmart/Asda
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social media, social analytics, social media monitoring, crisis management, reputation management, social listening, social business intelligence, brand monitoring, social media management
    
Brandwatch
Published By: Symantec.cloud     Published Date: Apr 28, 2011
This whitepaper discusses key considerations for conducting effective eDiscovery.
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symantec.cloud, ediscovery, frcp, fre, edrm, imrm, data management, information management, content preservation, business content, electronic data content, litigation, esi
    
Symantec.cloud
Published By: NAVEX Global     Published Date: Mar 04, 2014
NAVEX Global commissioned an independent third party study of over 300 Ethics and Compliance senior level decision makers in compliance, HR, legal and risk roles across multiple industries, to understand how they are allocating their budgets and which activities are contributing to their program success. Download this spending research report to benchmark your program and use these key lessons from your peers to boost your ethics and compliance programs' effectiveness.
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navex global, ethics and compliance, compliance function, organizational imperative, corporate management, compliance implementation, effective compliance, budget driver, protection, reputation, human resources
    
NAVEX Global
Published By: NetApp APAC     Published Date: Jul 08, 2019
All-flash storage is on a strong growth trajectory, but the industry is not swooning naively over the blazing fast I/O speeds. Most IT managers are talking a mature, step-by-step approach to all-flash adoption. Falling per-gigabyte prices are making the technology more commonplace. Solid state drives are no longer just for specialized, high-performing tasks. Before they leap, however, storage professionals want to understand the full business picture as they formulate a winning strategy for putting all-flash storage to use for more workloads. This paper offers insights for business success with all-flash storage based on IT Central Station reviews. Real users weigh in on what it takes to get the most out of the technology. It covers such aspects of flash storage as the need for simplicity and the importance of flexibility. The paper also looks at how to build a business case for all-flash and think through the implications of issues such as integration with existing infrastructure.
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NetApp APAC
Published By: Code42     Published Date: Apr 22, 2016
Rapid changes in technology and software, and the nearly universal shift to electronically stored information (ESI), has made eDiscovery more complex and expensive. In a movement to simplify and standardize their procedures—and dissolve some of the extra tensions surrounding litigation—many organizations are bringing phases of the eDiscovery process in house, in particular legal hold. Among other benefits, Code42 eDiscovery simplifies legal hold management. Litigation preparation can be a large task crossing over many departments, but will consistently feature two main players: Legal and IT. This document focuses on those two groups, and aims to enable one to see the eDiscovery world through the point of view of one group—or the other. Read more to find out the details.
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code 42, legal process, ediscovery, litigation issues
    
Code42
Published By: Workforce Software     Published Date: Nov 23, 2015
In order to see the most benefit, organizations must lead with workforce management and they must do so with an eye toward three key issues: Ease-of-use and user adoption Specialization versus standardization Business alignment This paper will explore all three of these areas, and how organizations are leveraging the deep capabilities of modern workforce management technology as the first step of their HCM transformation.
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workforce management technology, business alignment, workforce management software
    
Workforce Software
Published By: Trend Micro, Inc.     Published Date: Jul 19, 2011
In a new video, security analyst Rich Mogull discusses mobile data protection topics and addresses many issues, including, the latest trends in mobile security, mobile device management, and mobile data protection.
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trend micro, internet content security, smart protection network, internet security, enterprise business security, worry-free business security, web threat management, australia, cloud, android mobile security, antivirus, consumerisation of it, enterprise mobile management, enterprise mobile security, enterprise network security, mobile device management, ipad mobile device, ipad, iphone, it strategy
    
Trend Micro, Inc.
Published By: Q1 Labs     Published Date: Feb 02, 2012
WikiLeaks and Stuxnet have illustrated a few fundamental IT Security issues that have underscored the need for Total Security Intelligence to counter advanced threats and to detect anomalous behavior.
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wikileaks, apt, advanced persisent threats, stuxnet, siem, security event management, it network security, security intelligence, it security intelligence, siem solution, siem technology, security monitoring, threat detection, fraud prevention, risk management, security compliance, log management solution, threat detection, fraud prevention, risk management
    
Q1 Labs
Published By: Medsphere     Published Date: Aug 21, 2013
Learn why the three major barriers to healthcare technology has slowed its adoption and see how to solve these issues to maximize the benefits from your Electronic Health Records.
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medsphere, healthcare, health it adoption, health information technology, ehr, efficiency, information technology, practice management
    
Medsphere
Published By: VMTurbo     Published Date: Dec 09, 2013
Learn about the 3 major challenges of virtualization management and how overcoming these issues will improve the efficiency of your IT infrastructure and application performance while simultaneously reducing IT costs.
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economic, management, operations, virtualization, vmturbo, analytics
    
VMTurbo
Published By: Neustar Webmetrics Services     Published Date: Jan 06, 2010
Internal testing only allows you to see potential issues from within your own controlled environment, and does not test for the countless different scenarios in which a customer could be accessing your site. Find out the benefits of external load testing.
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webmetrics neustar, external load testing, global load testing, bandwidth, transaction speed
    
Neustar Webmetrics Services
Published By: Lenovo UK     Published Date: Mar 14, 2019
Lenovo commissioned Cebr to research the changing dynamics of workplaces around the UK. The report quantifies the potential gains from remote working and looks at issues such as: What attributes do people at the start of their careers look for in an employer? Will there be a continued shift towards remote working? And how much importance do people place on flexible working hours?
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modernworkplace, flexibleworking, smartoffice, remoteworking, work-lifebalance, futureofwork, artificialintelligence, virtualreality, workplacedynamics, workplaceresearch
    
Lenovo UK
Published By: IBM     Published Date: Oct 22, 2013
Testing service-oriented architectures and other distributed systems has provided a wealth of expertise. Eight key lessons about avoiding some of the most common testing pitfalls are described, together with methods for mitigating certain issues.
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ibm, thought leadership, service-oriented architectures, test virtualization, measure performance, integration projects, test interleaving, software vendor, productivity, graphical user inerfaces, gui, computing systems, global financing
    
IBM
Published By: IBM     Published Date: Oct 01, 2012
This paper discusses issues surrounding multi-sourcing of services and the right framework for decision making
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it infrastructure, it industrialization, ibm, business solutions
    
IBM
Published By: Moxie     Published Date: Feb 08, 2018
Live online chat is proving to be a successful way to fulfill consumers’ desire to connect with companies. In the Guided Economy, customers expect chat to be consistently easy and effective at answering their questions and resolving their issues. It may seem hard to provide a consistent experience because each chat engagement poses a unique question on a unique subject from a unique customer. But by focusing on how best to engage with customers via chat, this channel can become one of your most powerful sales tools.
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digital, conversions, hyperlinks, customers, mobile, chat
    
Moxie
Published By: Storiant     Published Date: Feb 09, 2015
This report examines the issues that are driving organizations to replace older archive and backup-and restore systems with business continuity and always-available solutions that can scale to handle extreme data growth while leveraging a cloud-based pricing model. The report also looks at the role of Storiant and its long-term storage services solution in the strategically important long-term storage market.
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storiant, storage, data management, storage solutions, storage services, backup, recovery
    
Storiant
Published By: Oracle     Published Date: Oct 22, 2015
As many retailers know, fraud can be disguised by training issues and vice versa. So how do you determine fraud versus training issues and take institutional or tribal knowledge and build meaningful reports for end users? This e-book from Oracle Retail discusses the use case for expection-based reporting with specific examples and recommendations.
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oracle retail, oracle, loss prevention, actionable insight, protecting profits
    
Oracle
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Apr 22, 2019
A global media conglomerate was facing issues with their existing operating model -stagnant quality of support, lack of innovation and inferior/deteriorating end user experience. LTI’s Amplified Outcomes Model - Mosaic helped deliver TCO reduction, coupled with enhanced user experience.
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Larsen & Toubro Infotech(LTI)
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Feb 18, 2019
The largest national multiline insurance had built a repository of Insurance policies (P&C and Life Insurance) on Microfilm and Microfiche in early 90’s, as a preservation strategy. They were grappling with issues as this technology became outdated over time: • Risk of losing their only source of data for Insurance policies and corresponding communication, need to improve data availability and speed of claims evaluation • Compliance issues, need of a WORM (write once read many) storage compliant with FINRA regulations, where data should be encrypted when at rest • Total cost for digitization compared to 10-12 years of support left to maintain insurance policies was not very encouraging • Required a low cost, cloud-based, FINRA-compliant document management solution which could provide quick access to stored data Download complete case study to know how LTI’s e-Office sDownload full case study to know how LTI’s e-Office solution enabled 50% TCO for Largest national Multiline Insurance.
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Larsen & Toubro Infotech(LTI)
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center
    
Oracle
Published By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
Storage is normally the first suspect when identifying the causes of the App-Data Gap, but the facts tell a different story. Flash Alone Isn’t Enough. Infrastructure complexity makes it difficult to pinpoint the real problem, resulting in: • Extended downtime and frustration • Inefficient use of IT resources and budget • Long hours spent resolving cross-vendor issues
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Hewlett Packard Enterprise
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