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Published By: BMC Software     Published Date: Aug 12, 2013
While many companies have begun using external cloud infrastructure services, and a smaller number have embarked on internal “cloud-like” initiatives, others are just starting out and trying to determine how to best use cloud computing. This paper written by BMC’s Deputy CTO Herb VanHook, provides an overview of the major models of cloud infrastructure services (IaaS) and the business benefits and best uses of each model.
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cloud, bmc, cloud infrastructure
    
BMC Software
Published By: Oracle     Published Date: Aug 08, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud.
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customer service, cloud, crm, oracle
    
Oracle
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.
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mobile devices, mobility, managing mobility, best practices, productivity
    
Panasonic
Published By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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Pega
Published By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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Pega
Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Discover the best practices for securing and protecting your Hybrid IT environments from HPE’s Advisory Consulting services. Businesses and organizations are building new hybrid infrastructures to deliver new IT services that require agility, resiliency and security. Success will require more automation, integration and end-to-end visibility supported by threat intelligence and threat analytics. This blueprint provides proven strategies and approaches based on the IT digital transformation experience and many customer engagements. It will help customers determine where to start and how to approach this topic
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
IT services such as mobile devices, smart applications and cloud-based services are transforming the way we live, work and communicate. Global technology services and businesses are embracing digital transformation, introducing Intelligent Spaces to unleash worker productivity and accelerate the pace of business. The workplace plays a critical role in an organization’s digital transformation. Forward-looking organizations recognize that you can’t build a digital business without building a digital workplace.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Learn why many organizations are leveraging forward-looking best practices from the experts at HPE Pointnext to help them transition to an ITaaS structure. This guide examines the critical business and technology practices enabling ITaaS, from using flexible IT partner resources, ITIL features, operations service practices, to funding infrastructure as a service.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: IBM APAC     Published Date: May 18, 2017
Welcome to IT as a Service For Dummies, IBM Limited Edition. IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing dramatically. Businesses are increasingly discovering that IT services are becoming the foundation for the customer experience. IT as a Service isn’t simply a new delivery model for applications. Instead, IT as a Service is a new approach to providing an array of modular services that are targeted to solve changing business problems. While services can be as straightforward as compute or storage in the cloud, they can also be used to complex solutions. Other services may include microservices or integration services that enable a business to quickly create new solutions to help service customers in a more creative and efficient manner.
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service, dummies, ibm, cloud, mobile
    
IBM APAC
Published By: IBM APAC     Published Date: May 18, 2017
In the age of digital transformation and hybrid cloud, business expectations for seamless, personalized, always-on service run high. Technological advances such as cognitive capabilities and automation are blurring business distinctions and empowering competitors to emerge from any industry and geography. Staying ahead requires a willingness to change course and embrace constant reinvention.
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saas, service, technology
    
IBM APAC
Published By: Oracle Linux     Published Date: Oct 24, 2018
Cloud has become a crucial foundation for digital transformation (DX) initiatives and is shaping the IT strategy of enterprises today. Companies are extending their IT infrastructure into the cloud for running business-critical applications, developing new applications, and delivering new cloud-based services.
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Oracle Linux
Published By: Rohde & Schwarz Cybersecurity     Published Date: Nov 28, 2017
According to many market research analysts, the global wireless access point (WAP) market is anticipated to continue its upward trajectory and to grow at an impressive compound annual growth rate (CAGR) of approximately 8% through 2020. Many enterprises are utilizing cloudcomputing technology for cost-cutting purposes, eliminating investments required for storage hardware and other physical infrastructures. With significant growth expected in Internet usage, particularly bandwidth consuming video traffic, WAP vendors need to enable their customers to monitor and improve device performance, improve end user experience, and enhance security. These customers include general enterprises that offer Internet access to patrons like airports, hotels, retail / shopping centers and so on. These external Internet access providers can differentiate themselves by offering optimum service through advanced network analytics, traffic shaping, application control, security capabilities and more.
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utilization, challenges, dpi, benefits, airport, public, wifi, qoe, qos, security
    
Rohde & Schwarz Cybersecurity
Published By: Oracle APAC     Published Date: May 24, 2018
Cloud has become a crucial foundation for digital transformation (DX) initiatives and is shaping the IT strategy of enterprises today. Companies are extending their IT infrastructure into the cloud for running business-critical applications, developing new applications, and delivering new cloud-based services. Applications are the lifeblood of modern enterprises. They are the foundation on which businesses maintain their existing revenue streams while examining ways to create new ones. A sound application strategy is a must for frms to be successful in expanding their competitive differentiation in the digital economy. Operating systems (OSs) provide a common foundational layer that enables IT to run current and new generations of applications in traditional IT environments, on its own private cloud, and in public clouds and utilize a variety of computing options such as bare metal, virtualization, and containerization. The increased reliance of IT on the cloud has accelerated the
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Oracle APAC
Published By: Oracle APAC     Published Date: May 24, 2018
Container technologies have substantial benefits especially given the need to isolate applications to increase service levels. Linux Containers (LXC) and Docker containers can be your best choice, depending on your use case.
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Oracle APAC
Published By: Oracle APAC     Published Date: May 24, 2018
Enterprises are rapidly embracing cloud services to speed innovation and drive cost savings. The most innovative IT organizations in these enterprises are shifting to software-defined “virtual data centers” that connect, aggregate, and configure public and private computing resources in unprecedented ways. These IT organizations use open private cloud infrastructure within a corporate data center or at a hosting site (managed cloud services) in conjunction with public cloud services to meet all their business requirements.
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Oracle APAC
Published By: Silver Peak     Published Date: Apr 12, 2016
This white paper reveals how with the proliferation of cloud-based and Software-as-a-Service (SaaS) applications, traditional means of connecting branches and users to applications must evolve.
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cloud, cloud computing, cloud architectures, wan, saas, software as a service, cloud services, hybrid cloud
    
Silver Peak
Published By: Oracle     Published Date: Mar 06, 2017
This whitepaper explores how Oracle Database Exadata Express Cloud Service is the ideal entry-level service for running Oracle Database in Oracle Cloud. It delivers an affordable and fully managed Oracle Database 12c Release 2 experience, with enterprise options, running on Oracle Exadata.
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Oracle
Published By: Juniper Networks     Published Date: Oct 25, 2017
eBay Classifieds supports multiple internal clients and all of their requirements in more than 1,000 cities around the world. The company adopts cloud and virtualization services to get to market faster with new features, services, and campaigns using Juniper Networks Contrail Networking, Contrail Cloud Platform and QFX5100 Switch.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper Networks
Published By: Symantec     Published Date: Jul 09, 2017
This paper describes how malware is evolving, how it functions, and how it can be identified, neutralized, and blocked by what we refer to as cloud generation malware analysis, which is available as a robust enterprise cloud service. Let’s start with how the blizzard of advanced malware alarms is affecting IT security teams.
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cloud, malware, threat and vulnerability management, security
    
Symantec
Published By: Mimecast     Published Date: Oct 17, 2013
Macmillan Cancer Support has relied on Mimecast for robust email security backed by a 100% anti-virus and 99% antispam SLA for a number of years. Mimecast’s Email Security solution has solved a spam issue that was seriously affecting Macmillan’s email system performance and creating a significant management burden for the charity’s IT department.
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mimecast, macmillan cancer support, email security solution, banish spam, case study, email system performance, it departments, spam problems, management and support burden, reliable email system, protected email system, safeguarding, email environment, high value activities, better email service
    
Mimecast
Published By: Mimecast     Published Date: Oct 17, 2013
Mimecast commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) global enterprises may realize by using Mimecast’s Unified Email Management (UEM) solution. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the full Mimecast UEM service on their organizations. Mimecast UEM is a suite of email security, archiving, and continuity services, which can also be purchased separately if required.
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mimecast, forrester research, unified email management, uem, economic impact, return on investment, roi, evaluate financial impact, reduce complexity, costs of managing email, email management, email infrastructure, email backup, replication cost avoidance, business continuity, legacy security solutions, productivity gains
    
Mimecast
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