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Published By: Rackspace     Published Date: May 28, 2019
Tokio Marine Life Insurance Singapore (TMLS), an established general and life insurance firm, and subsidiary of the first insurance company in Japan, Tokio Marine Holdings, envisioned an e-services portal to improve user experience by providing a single platform for all customer interactions. For its infrastructure and environment development, the insurer engaged the professional managed security and managed public cloud services of Rackspace, to help with the optimization of its Azure cloud platform, as well as to ensure that the migration is compliant to Singapore’s strict regulations on public cloud use by financial services institutions. The new portal that went live recently had Rackspace instrumentally involved in its building, running, managing and optimizing for the Azure cloud, including a best-practice infrastructure design with the latest resiliency and security features. Building on the success of this year-long project, a future collaboration to tap Rackspace’s PCI DSS
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Rackspace
Published By: IBM     Published Date: Oct 21, 2009
The Austin Diagnostic Clinic recovers critical data in less than an hour with IBM Tivoli Storage Manager FastBack software. ADC reduced backup window for electronic medical records from two hours to five minutes; were able to restore many services in under an hour; reduced time and cost of server consolidation initiative and achieved up to 75% reduction in testing times.
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tivoli, ibm, austin diagnostic clinic, data recovery, storage, data protection, data recovery, it environment
    
IBM
Published By: BlueHornet     Published Date: Apr 12, 2010
Email marketing service provider BlueHornet recently partnered with mobile marketing solutions provider SmartReply to develop an automated sign up process via mobile text messaging for email marketing communications. In this free case study, learn how Chuck E. Cheese's, a nationally recognized leader in full-service family entertainment and dining, used text messaging as a sign up method for their Chuck E-Club email program to grow their email list and increase engagement levels.
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bluehornet, email marketing, mobile text messaging
    
BlueHornet
Published By: Engine Ready     Published Date: Jun 05, 2007
In its quest to continue increasing market share, American Financial Services (AFS) began to realize the importance of a solid analytics package to help develop and track a list of targeted keywords in several pay-per-click search engines. Additionally the highly competitive nature of their most popular keywords was creating a considerable marketing challenge.
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pay per click, search engine marketing, web analytics, online marketing, web marketing, internet marketing, ppc, sem, engineready, engine ready
    
Engine Ready
Published By: Cherwell Software     Published Date: Jan 28, 2019
In 2017, Arriva’s UK operations underwent a major IT transformation project to centralize its IT department and 13-strong service desk team. Arriva launched an RFP to find a single solution that could replace its disparate tools and fully unite the separate IT services departments. Three vendors were involved in the tender, but Alan found that Cherwell immediately stood out as the right choice and chose its IT Service Management solution.
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Cherwell Software
Published By: IBM Watson Health     Published Date: Jul 09, 2018
Gaps in care in health systems cause higher mortality rates and inflate costs. Download this case study for a closer look at how one health system used IBM CareDiscovery data to prove to their board that an outpatient palliative care service line was viable in both cost savings and quality of care improvement.
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mortality rates, quality of care, palliative care, care continuum, clinical performance improvement, ibm, carediscovery, roi, value-based care, episode-of-care, mortality data, process-of-care model, hospital insights, health system insights
    
IBM Watson Health
Published By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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Cherwell Software
Published By: Nasuni     Published Date: Nov 19, 2014
The global architecture and engineering firm Environmental Systems Design, Inc., had enough capacity to handle its data. The challenge was protecting that data. The firm would often have 15TB of data in production at a given time and its existing backup solutions simply could not keep pace. After quickly outgrowing several other systems, ESD turned to Nasuni’s enterprise storage as a service. Now, thanks to Nasuni’s automated backup, which delivers unlimited versioning, fast disaster recovery and an unmatched RPO, IT can stop worrying about backup and focus on its core mission of enhancing business productivity.
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automated protection, enhanced productivity, data protection, backup solutions
    
Nasuni
Published By: Wasabi     Published Date: Oct 20, 2017
The Kim Komando Show, the largest weekend radio show in the United States, with an estimated reach of 6.5 million listeners, uses Wasabi hot storage for costeffective, fast and reliable data protection for its business-critical multimedia content. Wasabi’s cloud storage service extends the broadcaster’s on premises networkattached storage (NAS) investments and eliminates the hassles and inefficiencies of tape-based data backup and recovery solutions.
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wasabi, data protection, multimedia, recovery solutions, disaster recovery
    
Wasabi
Published By: Cherwell Software     Published Date: Apr 24, 2019
Founded over a century ago for the betterment of society, The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. The prestigious University has produced some of the leading lights in fi elds including law, economics, history and politics, with dozens of Nobel Prize winners and Members of Parliament among its alumni. Today, the LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the infl exible and outdated service management tools. Nicos Kyriacou, IMT Service Management Offi cer at LSE, explained: “We had the same tool for over a decade and it was so rigid that we were forced to adapt our working practices around it, rather than vice versa.
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Cherwell Software
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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pluris, case study, media, order conversion, optimization, csr, analytics
    
Pluris
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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Pluris
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: VMware AirWatch     Published Date: Feb 21, 2017
By implementing the VMware App Volumes™ application management solution, OGL built a multitenant VDI environment that delivers an extensive range of applications to customers in real time, with full application functionality on any device, while also reducing OpEx and CapEx. Download this case study to learn how OGL Computer addressed these issues and more with VMware App Volumes: • Scale VDI service for more customers and applications. • Reduce expenses of Citrix VDI solution delivery. • Deliver and manage applications dynamically, in real time. • Give users desktop access on any Internet-connected device.
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VMware AirWatch
Published By: Cisco     Published Date: Nov 18, 2015
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report. We tested the following switch-configurations of the Cisco Catalyst 2960-X, HP 2920 and HP 5120 product families.
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competitive, analysis, deployed, methodology
    
Cisco
Published By: Cisco     Published Date: Jun 21, 2016
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report.
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Cisco
Published By: F5     Published Date: May 12, 2016
This white paper reveals the results of implementing F5 were it provided intelligent and agile Infrastructure, highly available and secure application services and manage applications in the hybrid environment.
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it infrastructure, infrastructure, security, application security management, security application
    
F5
Published By: Unitek Education     Published Date: Jan 08, 2009
Unitek's CCNA boot camp is taught by a certified industry expert, who is adept at not just CCNA curriculum, but also teaches CCNP and CSP1 (Cisco high-end security track) tracks. The instructor is also a Unitek consultant, and spends a significant portion of his time providing high-end network infrastructure consulting services. A true industry expert!!
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unitek, ccna, ccna boot camp, ccna curriculum, cisco high-end security track, network infrastructure, cisco ccna
    
Unitek Education
Published By: Cybera     Published Date: Aug 13, 2018
Like many highly distributed businesses, CEFCO Convenience Stores realized that its long-term growth depended on delivering a consistently positive customer experience across its network of 225 stores in the Southeastern U.S. The company also knew it could achieve that goal only by embracing innovative new technologies. Even with a clear strategic vision in place, CEFCO faced a common dilemma: How to innovate with a relatively limited budget, small corporate IT staff, and no in-store IT personnel. To overcome these challenges, the company turned to a solution based on the Cybera® Network Services Platform.
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customer experience, cybera, technology, long-term growth
    
Cybera
Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla, service level, solidcore, infrastructure, itil
    
Solidcore
Published By: Numara Software     Published Date: Jul 09, 2009
This webinar will discuss the challenges in designing a workable change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. This webinar will also show you how quickly Numara FootPrints Change Management can help you effectively and easily manage change, ensure compliance in IT, as well as other functional areas of your business. Learn more today!
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change management, numara, footprints, sox, sarbanes-oxley, itil, compliance tracking, sas70, infrastructure, control, purchasing, process management, facilities maintenance, it service management, compliance
    
Numara Software
Published By: Dell Software     Published Date: May 10, 2013
The fact is that managing Window service accounts is time-intensive and tedious, so managing them well is nearly impossible—without the right third-party tools. Read this white paper to discover how easy it can be to manage services in Windows.
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dell software, service account, automated tools, secure passwords
    
Dell Software
Published By: Symantec.cloud     Published Date: Apr 28, 2011
This white paper discusses how SaaS can simplify IT management.
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symantec.cloud, it security management, saas, risk prevention, security, software as a service
    
Symantec.cloud
Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
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