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Published By: Vision Solutions     Published Date: Dec 31, 2007
This white paper provides a basic understanding of the building blocks of IT and business continuity—from understanding the concepts of disaster recovery and information availability to calculating the business impact of downtime and selecting the right software solution.
Tags : 
disaster recovery, business continuity, disk backup, tape backup, data backup, data replication, disaster, high availability, uptime, maximizing uptime, downtime, minimizing downtime, vision, vision solutions
    
Vision Solutions
Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : 
itil, it infrastructure library, xa systems, xasystems, best practices, infrastructure, itil v3, itil v2, itil v.3, itil v.2, education, learning, reference, guide
    
XaSystems
Published By: Gold Lasso     Published Date: Jul 13, 2007
Since the introduction of e-mail as a viable marketing and communications vehicle, the focus has shifted from a "one size fits all" model to content that is relevant and specific to the intended recipient. This paper reviews general concepts behind personalization, further investigates its advantages, discusses the challenges to personalizing campaigns and provides solutions to overcome the challenges.
Tags : 
personalization, newsletter design, content personalization, return on investment, email marketing, ebusiness, ecommerce, e-commerce, customer relationship, crm, gold lasso
    
Gold Lasso
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