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Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
    
WebEx
Published By: Kaseya     Published Date: Sep 04, 2008
The benefits of automation are clear, but how do they translate-in hours and dollars saved-in the real world? To help IT professionals find out, Kaseya has teamed with Ziff Davis Enterprise to present this fact filled white paper on making the case for Automation.
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kaseya, it automation, cio, helpdesk, monitoring, automation tools, service desk, help desk
    
Kaseya
Published By: Riverbed     Published Date: Apr 27, 2011
Read this white paper to learn how Riverbed solutions can help you realize the full benefits of desktop virtualization.
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riverbed solutions, virtual desktop optimization, desktop virtualization, wan optimization, vdi performance, steelhead mobile
    
Riverbed
Published By: Webroot     Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of recent Webroot research on web security in the US and UK. The findings highlight the significant costs that web threats pose to businesses—such as increased help desk support—and the risks especially for companies with no web security installed. It also offers some quick recommendations for protecting against these threats. Among the major points: • Phishing is the most prevalent web-borne cyber attack • 8 in 10 companies experienced one or more types of web-borne attacks in 2012 71% of companies say web-borne threats increased help desk time
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web threats, phishing, cyber attack, security, malware, web security
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
Webroot conducted research on web security in the US and the UK. As remote users expand the security perimeter, the majority of companies reported significant effects in the form of increased help desk time, reduced employee productivity and disruption of business activities. The impacts of web-borne attacks are also more severe for companies with employees who have remote access to the corporate network or other corporate online resource via their laptops, tablets or smartphones. • 90% of companies agree that managing the security of remote users is extremely challenging • Twice as many companies with remote users reported Web-borne attacks by criminals, which compromised the security of customer data • 50% of firms with remote users say web-borne attacks impacted company financials
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security, remote users, cybercrime, web attacks, malware, phishing, mobile browser security, mobile device
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
Webroot commissioned a study to gauge the prevalence of web-borne attacks, their consequences, and how IT pros are responding. Among the results, the vast majority of companies surveyed experienced one or more types of web-borne attacks in 2012. The survey report also includes recommendations—such as deploying a secure web gateway—for responding to this new threat environment. Key findings include: • 8 in10 companies experienced web-borne attacks in 2012 • The majority of respondents reported significant impacts such as increased help desk time, reduced employee productivity and disruption of business activities • Secure web gateways are a critical component of an effective defense against web-borne threats
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web threats, data loss, security, web gateway, web attacks, security breach
    
Webroot
Published By: VMware AirWatch     Published Date: Dec 09, 2016
What is desktop transformation? What role can it play in your organization? And what benefits can it deliver to your IT team and your employees? This resource explores these and other questions, as well as a new desktop strategy that can help you streamline operations, improve productivity, enhance security, and give your end users freedom. Access now and you’ll take a look at eight frequently asked questions about desktop transformation and how you can get your project started today.
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VMware AirWatch
Published By: VMware AirWatch     Published Date: Dec 09, 2016
When employees have the ability to access their apps anytime, anywhere, and on any device, employee satisfaction improves and employees become more productive. Workspace transformation with virtual desktops and applications offers employees the access that they require, but choosing amongst a wide range of solutions can be a demanding task. This guide is designed to help create a Request for Proposal (RFP) in support of virtual desktop and application delivery. Read on and explore three key areas to a successful workspace transformation – people, process, and technology – and important questions to keep in mind when looking at each area.
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VMware AirWatch
Published By: BlackBerry Cylance     Published Date: Aug 22, 2018
Even if one minute a day is lost to productivity drains because of PC horsepower allocation to security scans and remediation, the cost over a year across a medium-sized enterprise adds up quickly. A 10,000 employee operation would face over $10M in direct productivity losses alone. As an early trigger for expensive PC hardware refresh is an onslaught of help desk calls, many companies find that they can actually extend the hardware refresh cycle out another 12–24 months simply by employing a security solution that does not tax the PC as heavily. The indirect costs associated with brand reputation and opportunity losses add untold thousands of dollars per year as well. Further, some institutions under green initiatives monitor power consumption related to security measures favor solutions that use less energy. As such, forward-thinking enterprises are looking beyond the software license fees when evaluating security software alternatives.
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system, resource, impact, testing, cylance
    
BlackBerry Cylance
Published By: TrendMicro     Published Date: May 09, 2011
Download this paper to learn how the right endpoint security for virtual desktops will help your enterprise achieve cost and efficiency advantages from virtual desktops.
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trendmicro, endpoint security, virtual desktop infrastructure, vdi
    
TrendMicro
Published By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: Arcserve     Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints? We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints. Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more! This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
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arcserve, unified data protection, software download, bandwidth, deduplication
    
Arcserve
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools
    
Samanage
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
    
Citrix Online
Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers
    
Citrix Online
Published By: GoToAssist     Published Date: Mar 19, 2015
Discover the top five soft skills you need to deliver amazing customer support experiences.
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citrix, gotoassist, customer support, customer interaction, help desk
    
GoToAssist
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software
Published By: ScriptLogic     Published Date: Mar 30, 2012
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic
Published By: AdRoll     Published Date: Aug 22, 2017
For most retailers, the holidays are a frenzied rush of juggling multiple campaigns, meeting revenue goals, and hitting lofty numbers before the year is up. It’s far from a relaxing time of year. The holiday season has become critically important to online retailers. With the rise of Black Friday, Small Business Saturday, Cyber Monday, Green Monday, Super Saturday, and Boxing Day, the definition of “the holidays” has expanded substantially. While these retail days have helped distribute the holiday rush across a wider range, they’ve also made holiday campaign planning far more complex. Expanding digital channels, such as mobile and social media, have added to the immense opportunities that the holidays provide. Just last year, mobile accounted for 50.3% of all e-commerce traffic, surpassed desktop traffic for the first time ever. Knowing this, it shouldn’t be a surprise that 38% of shoppers now say they will not return to a retailer’s website if it’s not mobile optimized.
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holiday planning, retail, black friday, social media, mobile
    
AdRoll
Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity
    
PassGo
Published By: Dell Software     Published Date: Jul 18, 2012
Choosing a help desk solution
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technology, help desk, management, tracking problems, ticket requests, white paper, customer service
    
Dell Software
Published By: Dell Software     Published Date: Jul 18, 2012
Rate your help desk
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technology, help desk, personality quiz, management
    
Dell Software
Published By: Dell Software     Published Date: Jul 18, 2012
Test your privilege management skill
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technology, help desk, privilege management, personality, management, customer
    
Dell Software
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