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Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Most companies moving into the public cloud today are making strategic decisions about which applications should go to the cloud and which should stay on-premises. Get acquainted with hybrid cloud management strategies and solutions, and learn what critical components must be addressed as you plan your hybrid cloud environment.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
The bar for success is rising in higher education.  University leaders and IT administrators are aware of the compelling benefits of digital transformation overall—and artificial intelligence (AI) in particular. AI can amplify human capabilities by using machine learning, or deep learning, to convert the fast-growing and plentiful sources of data about all aspects of a university into actionable insights that drive better decisions. But when planning a transformational strategy, these leaders must prioritize operational continuity. It’s critical to protect the everyday activities of learning, research, and administration that rely on the IT infrastructure to consistently deliver data to its applications.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
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Hewlett Packard Enterprise
Published By: MediaPass     Published Date: Apr 02, 2013
Read this paper to understand 3 sudden industry shifts that affect your site’s ability to survive in a changing landscape.
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MediaPass
Published By: RSM US     Published Date: Feb 08, 2019
The Center For Literacy (CFL) is a Philadelphia, Pennsylvania based nonprofit organization that disrupts cyde of poverty by providing basic math, reading and English language skills to nearly 1,5000 adults,so they can succeed in the workplace in post secondary education.
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RSM US
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Dell SB     Published Date: Jan 24, 2019
Introducing a refreshed and most complete mobile portfolio on the planet!
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Dell SB
Published By: Rackspace     Published Date: Feb 01, 2019
Nearly nine in 10 enterprises have adopted a multi-cloud strategy, according to the latest RightScale State of the Cloud Report, and these enterprises use eight different clouds, on average. Increasingly, their cloud of choice is a public cloud. Every public cloud, however, is different. GCP is rapidly gaining users among companies of all sizes. Today, GCP’s customers include large global brands like Disney, eBay, HSBC, The Home Depot, Schlumberger and Verizon, and smaller ones like gaming platform Smash.gg and the Rhode Island School of Design, one of the nation’s leading arts and design institutions. Whether GCP is a good fit for your company depends on a multitude of factors. To find out what these are and how Rackspace can help your business, download this whitepaper today.
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Rackspace
Published By: Rackspace     Published Date: Feb 12, 2019
The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: HERE Technologies     Published Date: Feb 12, 2019
Rising urbanization has brought unprecedented levels of traffic and congestion to our major towns and cities. Departments of transport are battling to ensure their regions aren’t negatively impacted by increased pressure on their road networks. On the frontline are traffic operators and planners. Every day, they face complex challenges as they attempt to improve traffic flow, minimize incidents, and unearth solutions to network issues. This eBook explains how traffic planners and operators can use data to help overcome some of the challenges they face.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the ways location data can help you increase the efficiency of your fleet, optimizing delivery routes and ETAs. Presented to you by HERE, one of the world’s leading location platforms in 2018.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the key innovation trends in fleet management that leverage location data to improve last-mile efficiency and road safety. Presented to you by HERE, one of the world’s leading location platforms in 2019.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: Epicor Software Corporation     Published Date: Jan 09, 2019
To Keep Pace With Your Customers and Competitors, It’s Time to Leave Your Legacy Software Behind. Legacy enterprise resource planning (ERP) systems struggle to keep up with the modern pace of business, and they fail to meet the changing needs of your workforce. Can your leaders quickly find and analyze vital data? Are your employees’ tasks and processes straightforward and efficient? Does your ERP software make it easier to support growth? See how manufacturers upgrading to the latest ERP software from Epicor transform their business by delivering the visibility, efficiency, and productivity essential for sustained growth.
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Epicor Software Corporation
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to “Day Two” challenges of accelerating large-scale PostgreSQL deployments. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. After a PostgreSQL deployment is live, there are a variety of day-two scenarios that require planning and strategizing. The third section of this eBook provides a detailed analysis of all aspects accelerating large-scale PostgreSQL deployments: ? Backups and Availability: strategies, point-in-time recovery, availability and scalability ? Upgrades and DevOps: PostgreSQL upgrade process, application upgrades and CI/CD
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Stratoscale
Published By: Stratoscale     Published Date: Feb 01, 2019
This eBook offers a practical hands-on guide to deploying, managing and scaling PostgreSQL in various environments, in the public cloud and on-premises. With the ongoing shift towards open-source database solutions, it’s no surprise that PostgreSQL is the fastest growing database. While it’s tempting to simply compare the licensing costs of proprietary systems against that of open source, it is both a misleading and incorrect approach when evaluating the potential for return on investment of a database technology migration. The eBook provides a detailed analysis of planning, day-one, and day-two challenges of PostgreSQL deployments, in the context of potential operating environments: ? Public cloud ? Private cloud ? Private DC (bare metal / VM)
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Stratoscale
Published By: Genesys     Published Date: Feb 08, 2019
Ausgereifte Cloud-Plattformen unterstützen die reibungslose Migration unternehmenskritischer Systeme in die Cloud. Dadurch wird deren Flexibilität und Skalierbarkeit gesteigert und es winken deutliche Kosteneinsparungen. Wie kann sich Ihr Unternehmen diese Vorteile sichern? Welche Schritte sind nötig, um den unvermeidbaren Umstieg auf ein cloudbasiertes Contact Center einzuleiten? Durch die Wahl des richtigen Contact-Center-Partners können Sie die Umstellung auf cloudbasierte Customer Journeys erfolgreich gestalten.Wissen Sie, wie Sie den richtigen Partner für die Migration finden können? Dieses E-Book nennt zehn Kriterien, die bei der Wahl eines Partners für den Wechsel zu einem cloudbasierten Contact Center zu beachten sind. Wenn Sie sich ein genaues Bild von den Anforderungen Ihres Unternehmens, den Fähigkeiten Ihres potenziellen Partners und der Übereinstimmung zwischen dessen Vision und ihren Unternehmenszielen machen, wird Ihnen dies bei der langfristigen Sicherung Ihres geschä
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Global agierende Unternehmen, die höchste Ansprüche an ihren Kundenservice stellen und ihren Markenwert auf einem konstant hohem Niveau halten möchten, benötigen eine umfassende Suite an CX-Technologien, die sich problemlos implementieren und managen lässt. Allerdings widerstehen die Spitzenreiter in puncto Customer Experience der Versuchung, immer neue technologische Lösungen zur Verbesserung der Effizienz ihrer Serviceprozesse einzuführen – und genau das unterscheidet sie vom Mitbewerb. Den Entscheidungsträgern der führenden Unternehmen ist bewusst, dass sie nicht nur in neue Technologien, sondern auch in ihre Mitarbeiter investieren müssen. Das ist die zentrale Erkenntnis der weltweiten Umfrage, die MIT Technology unter etwa 550 Unternehmensvertretern in leitenden Positionen durchgeführt hat. Im Mittelpunkt standen dabei die Fragen, welche Faktoren die Gestaltung der CX-Prozesse der Unternehmen beeinflussen und welche Tools und Strategien zur Bewältigung der Herausforderungen in d
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Genesys
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Do you know what your employees are doing on your network? Do you know about the latest ransomware attack your security team is battling? How about your business partners? Are they secure? With all of these questions swirling around in your head, it’s hard to feel secure about network security. But there is one thing that could help: a solid plan. Perhaps you’re aware that your organization should have a formal incident response plan. Or maybe you already have one. But are you completely clear on all the components that should make up such a plan? Or what to do when things go wrong? Or how to get help when you need it? Over the next few pages, we’ll provide you with some insight to help you build and strengthen your organization’s incident response plan.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Telecom Italia (TIM) Headquarters: Milan, Italy Users: 600,000 Objective: As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider TIM sought an innovative solution to effectively and efficiently protect the network and data of its business users. Solution: Cisco Umbrella for Service Providers (SPs) Impact: • Rolled out TIM Safe Web to more than 600,000 customers, with less than 1 in 10,000 customers opting out of the service • Provided TIM with a unique competitive differentiator • Created an incremental revenue stream for TIM
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Arup Headquarters: London, England Users: 13,500 Objective: Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with nextgen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary. Solution: Cisco Umbrella, Cisco Umbrella Investigate & Cisco AMP for Endpoints Impact: • Substantially reduced administrative time • Accelerated response and remediation process • Increased performance of cloud applications • Reduced time to investigate
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Cisco Umbrella EMEA
Published By: Cielo     Published Date: Jan 30, 2019
For healthcare organizations, talent shortages mean lost revenue from having to cancel procedures and turn away patients. And with the aging population and increased competition for great healthcare talent, organizations like yours need a new, flexible workforce solution. That solution is Total Talent Acquisition (TTA). TTA can break down hiring silos by unifying your organization’s efforts in acquiring all types of workers, whether they’re full-time staff, consultants, freelance contractors, temporary staff or project-based workers. It can rein in costs, help assess your current and future talent needs, and create a better experience for candidates and, most importantly, patients. We created this guide to help you learn more about Total Talent and to assess how your organization can benefit from it. Download it to learn: ? What is Total Talent Acquisition ? How TTA creates a competitive advantage in the healthcare industry ? The positive impacts this model can have on healthcare organ
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Cielo
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
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