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Published By: Aternity     Published Date: Mar 15, 2016
IT and Line of Business (LOB) management need precise, comprehensive metrics describing real end user experience, before and after going “virtual”, in order to support strategic desktop virtualization and consolidation decisions.
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application virtualization, monitoring, strategic applications, best practices, network provisioning, network infrastructure, end user experience, business intelligence
    
Aternity
Published By: Mitel     Published Date: Apr 07, 2017
A critical component to the bottom line of any business is its employees. With the right tools, any workforce can achieve more: the whole is greater than the sum of employees.
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Mitel
Published By: MuleSoft     Published Date: Apr 13, 2016
Every corner of an enterprise needs technology to build new applications for their specific function or customer. IT needs to transform from its traditional function as the sole technology provider to become an adaptive, responsive and nimble organization that can keep up with the pace of the digital era as well as embrace the opportunities provided by a change-driven environment. This transformation can occur only if IT transforms itself into a strategic business enabler rather than a centralized technology function. Being an enabler means that IT has to decentralize and democratize application development and data access to the different Lines of Business (LoBs) and functional business partners. This way, IT can concentrate on a partnership with the business - i.e. providing a set of strategic and consistent assets and technology.
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technology, enterprise applications, best practices, business optimization, technology architecture, application management
    
MuleSoft
Published By: Oracle     Published Date: Jun 01, 2016
**White Paper Published By: Oracle Voice** Read this case study to learn how Berkshire Blanket, a consumer products manufacturer, is successfully adding direct to consumer online selling to its previously distributor only business model.
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Oracle
Published By: Oracle     Published Date: Jun 01, 2016
Many companies that sell online direct to consumers are evaluating whether they can better achieve their revenue and growth goals by either shifting their e-commerce infrastructure to the cloud, or by migrating to a more flexible and scalable SaaS solution that doesn't limit their growth. But what are some of the key considerations as you evaluate your options? Download this whitepaper to learn the 3 keys to igniting your business growth as you consider SaaS commerce solutions.
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Oracle
Published By: U.S. Cellular     Published Date: Aug 23, 2016
Primary internet connections fail for a variety of reasons: severe weather, downed poles and lines or simply heavier than usual network congestion. Business continuity solutions provide businesses with back-up internet access via a cellular network when primary Wide Area Network (WAN) connections fail or are over-loaded. These solutions enable businesses to: Maintain seamless, uninterrupted access to the internet Process credit card transactions Access to important information stored online This paper will provide an overview of business continuity solutions, examples of in-use scenarios and a path to adoption in an easy to understand and digestible way. Download now.
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U.S. Cellular
Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: Juniper Networks     Published Date: Nov 01, 2016
In this white paper we offer a six-step guide to getting started with network automation. We outline the processes involved in planning for automation and define areas of the business that can benefit, while also discussing how to overcome cultural challenges and ensure that you choose the right tools and partners.
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Juniper Networks
Published By: IBM     Published Date: Apr 26, 2017
"Business buyers are shopping online as private consumers and they expect the same experience when purchasing business products and services online. While B2B organizations can learn from B2C online retailers in terms of user experience, B2B selling is much more complex. Read this white paper to learn how to: Use B2C best practices to meet buyer expectations for enhanced online experiences Deliver multiple combinations of products and services for faster, streamlined quoting and ordering Support complex buying cycles and selling executions across channels and markets—and around the world"
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b2b commerce, efficiency, online retail, buying cycles, b2b selling
    
IBM
Published By: IBM     Published Date: Sep 11, 2017
This book is written for readers who have varying levels of familiarity with ODM. It doesn’t focus on any particular vendor’s offering; instead, it talks about the features of ODM as a model for managing operational decision-making. This book isn’t about offline business intelligence systems. While those systems are very valuable, the focus of this book is on automated decisions that can be executed in real time in conjunction with your business applications and processes.
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odm, management, operation-decision making, intelligence systems
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
The Smarter Process platform is IBM’s solution for reinventing business operations in a way that infuses every process with intelligence and expertise to deliver greater customer centricity, which in turn fuels top-line growth. It incorporates Business Process Management, Case Management, Operational Decision Management and Process Analytics, along with Process Discovery and Design with an objective of ensuring that customers find it easy to do business and that every interaction includes positive touch points. Within the context of this new imperative, accessing cloud efficiencies, leveraging mobile for greater engagement, mining big data for insights, and enhancing customer relationships via social media, are proving to be critical and interrelated strategies.
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customer engagement, mobile, social, bpm, case management
    
IBM
Published By: HotSchedules     Published Date: Feb 06, 2018
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more. Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want. As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway. Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
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market, training, onboarding, restaurants, employee
    
HotSchedules
Published By: Datastax     Published Date: Dec 27, 2018
This paper examines the challenges banks face when creating a 360-degree view of every customer interaction, what database requirements the lines of business (LOBs) should look into, and use cases where retail banking LOBs can benefit from leveraging DataStax Enterprise, the data management platform purpose-built to power cloud applications.
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Datastax
Published By: Alteryx, Inc.     Published Date: Apr 21, 2017
As a financial services provider, you have probably invested hundreds of thousands, if not millions of dollars, in building an analytic infrastructure. But, do your line-of-business analysts and managers have access to the data and insights they need, when they need them? Three ways Alteryx can help you improve customer experience, manage risk and increase operational efficiency Case studies on how your peer financial services companies are using self-service data analytics for a competitive edge
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Alteryx, Inc.
Published By: Druva     Published Date: Oct 02, 2017
There is increasing urgency for organizations today to comply with regional data protection regulations or face potential financial and legal repercussions, and customer backlash. This awareness is heightened by recent headlines related to data breaches, rising risks of BYOD, and other privacy lapses that have bottom line and reputational consequences. Learn how to prepare for this new world of data privacy with actionable advice for senior IT leaders addressing data privacy concerns in their organizations. This paper covers key issues to consider when it comes to protecting corporate and employee data privacy, including: Sectorial regulations, including HIPAA and FINRA Evolving Data Protection Acts in EU countries with a strong focus on citizen privacy, data residency requirements, and concerns over data production BYOD policies blurring the lines between personal and business data Internal controls for safeguarding PII & PHI
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data breaches, data privacy, hipaa, finra, byod, pii, phi
    
Druva
Published By: FinancialForce     Published Date: Aug 20, 2019
Salesforce CRM + FinancialForce ERP Better Together The value of the Salesforce Platform is undeniable. Salesforce has helped companies around the world streamline their technologies and processes. So when you combine your Salesforce CRM with an ERP solution native to the platform, the benefits are only magnified. Sales, finance, services teams will be able to work from the same connected system, sharing a master customer record, with data unified and process and workflows harmonized. Some businesses have tried to reap these benefits through rough integrations between old ERP systems and Salesforce, but nothing is smarter or more effective than using an ERP solution built on the platform itself. Download the eBook and see how combining Salesforce CRM and FinancialForce ERP can help you:
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FinancialForce
Published By: FinancialForce     Published Date: Aug 20, 2019
Not all cloud models are created equal The Professional Services industry has seen steady year-on-year growth and this has prompted many services organisations to adopt a cloud based approach as they look to streamline business processes and improve profitability. With this in mind we've identified the top 6 Questions to Ask About Cloud Professional Services Automation (PSA) and how it can help solve many common business challenges. Download this guide and get insight into:
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FinancialForce
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: • Advanced traffic steering from failover to GSLB capabilities • Rapid record propagation time • Secondary DNS support • Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now! "
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Oracle + Dyn
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has evolved from a set-it and forget it solution into a mission-critical layer of your online infrastructure. The capabilities of DNS go far beyond speeds, feeds and query resolution. Download this “Rethink DNS” eBook and discover smarter ways to use DNS to optimize performance, build resiliency and manage traffic across hybrid cloud environments. This eBook covers: • Why DNS is central to the user experience • Costs and revenue impact of latency or outages • Risks and challenges of in-house and managed DNS services • Selecting the right DNS provider for your business Download eBook! "
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Oracle + Dyn
Published By: Oracle + Dyn     Published Date: Jun 29, 2017
Global DNS performance and availability are critical to business continuity, security and end-user experience. With online applications, content, data and services often scattered across the internet and housed in your own DCs, your CDN or in your cloud instances; it’s more important than ever to have a robust, redundant DNS solution making sure your assets get delivered as quickly and reliably as possible. This whitepaper reviews the business advantages of implementing a high availability DNS architecture using redundant DNS services. You will learn: The critical role DNS plays in the user experience The failure and outage risks of relying on a single DNS solution The major resiliency and performance differences between unicast vs anycast addressing Criteria for evaluating a managed DNS service provider Download Now!
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Oracle + Dyn
Published By: Fiserv     Published Date: Mar 02, 2018
According to the report, Benchmarking the Accounting Function 2015, only 56% of companies currently use automation to reconcile accounts. While many finance leaders want to change the process of reconciliation, the task can seem overwhelming. However, developing a plan does not have to be complicated or time-consuming – and the benefits far outweigh the risks. A smooth, stress-free financial close adds qualitative value to the company by freeing employees to focus on strategic initiatives and ways to grow business. A CFO’s Guide to Transforming the Financial Close shares how to build a center of excellence to streamline reconciliation so you can align objectives to overall business goals. Leading-edge automation tools can stop the madness of shuffling papers, sorting emails and searching spreadsheets, turning the reconciliation process from a cost center to a value-add for the company.
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automating financial close, streamlining reconciliation, data integrity, single version of truth, reconciliation process
    
Fiserv
Published By: Reputation.com     Published Date: Oct 02, 2017
1.Meet the new consumer The migration to mobile and social media will challenge — and change — everything we know about consumer marketing. 2. Who owns your brand? Brand equity can no longer be bought. Online reviews now generate total market transparency for location-based businesses. Reviews tilt the balance of branding power away from companies and into the hands of customers. 3. The battle for brick-and-mortar customers is won or lost on the social web. To win, marketers must actively enlist customers as online advocates. Those who scale online review volume and quality will be rewarded with higher search visibility and more business at street level. 4. “Dark data” provides priceless operational insights Vast amounts of unstructured, unmined sentiment data on social media provides feedback about the customer experience that you can filter using thematic analysis and use to improve operations at the national or location level. 5. Business implications Online reputation stands betwee
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Reputation.com
Published By: Reputation.com     Published Date: Oct 02, 2017
1. Meet the new healthcare consumer The consumerization of healthcare, major demographic shifts, and the migration to mobile and social media are tilting the balance of power away from traditional healthcare marketers and into the hands of potential patients. 2. Online reputation is the new competitive frontier for marketers Healthcare brands are no longer controlled by marketers. Patient feedback about doctors and facilities online is leading to total market transparency for healthcare consumers. CG-CAHPS surveys only go so far in providing social proof. 3. Healthcare branding is becoming hyper-local In the search for providers, all branding is local – at the level of individual practitioners and facilities. Proliferating points of presence on the web make this a challenge that requires technology. But healthcare marketers who scale online review volume and quality will be rewarded with higher search visibility. 4. Business implications Online ratings and reviews stand between everyth
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Reputation.com
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