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Published By: Genesys     Published Date: Jun 11, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
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pbx, cloud, business communications
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys
Published By: Sauce Labs     Published Date: Jun 04, 2018
No matter the industry, every company is now in the business of developing applications and online experiences. To keep up with the competition, you need to stand out in all of the digital noise. For your app to succeed, it is critical that it delight your customers with a flawless experience, regardless of what device they use to access it. New features and updates need to be delivered quickly and frequently, but without compromising quality. While development practices have dramatically changed to meet the high speed demands of today’s digital economy, testing has often been left behind as an afterthought. However, this attitude is changing as organizations discover the power of positive experience, and the business impacts of negative reviews. Businesses of all sizes are moving towards Continuous Testing practices and as a result are seeing accelerated software delivery cycles, high quality digital experiences across all platforms, and most importantly happy and loyal customers. T
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Sauce Labs
Published By: CA Technologies     Published Date: Jun 01, 2018
Thanks to numerous, headline-making incidents in recent years, cybercrime has risen toward the top of the concern list for many organizations—and the customers with whom they do business. You’ve heard many of the stories. Major health insurers, such as Anthem, Premera BlueCross and CareFirst had personal information for millions of their customers stolen. Sony Pictures experienced a breach that not only embarrassed employees and adversely impacted the release of the high-profile film, “The Interview,” but also damaged systems and applications—making it extremely difficult for the company to conduct business. The list goes on. Some you maybe haven’t heard, like the one about CodeSpaces, a provider of version management services to developers. When attackers were able to gain access to its cloud-based management consoles, they deleted the company’s entire infrastructure and backups—ultimately forcing CodeSpaces out of business. The bad news for organizations like yours is, thanks to the
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CA Technologies
Published By: TIBCO Software     Published Date: May 31, 2018
Since it first started providing air passenger services in 2000, JetBlue has been innovating. It was the first airline to embrace dot.com transactions and electronic ticketing, and continues to churn out industry-leading inventions as described here. When business needs changed in 2014, JetBlue embarked on very robust digital transformation based on TIBCO integration and analytics technology—and the company was recognized with the first-ever TIBCO Trailblazer Impact award for the incredible effect this project was having on its strategic differentiation. In this case study, Director of Shared Development Services Andi Azzolina describes the objectives, initiatives, capabilities, and achievements making up JetBlue’s journey towards becoming the most caring travel provider in the world.
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TIBCO Software
Published By: BigCommerce     Published Date: May 30, 2018
When was the last time you evaluated SaaS? With some big decisions ahead for your online store as the ecommerce landscape is changing, we designed a SaaS Ecommerce Benefits Checklist to easily evaluate the latest features powering SaaS ecommerce platforms. You’re no longer limited to the complexities of an on-premise solution. Find out how you can save your business from complexity without sacrificing performance in this checklist.
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BigCommerce
Published By: BigCommerce     Published Date: May 30, 2018
For many years, the Magento ecommerce platform has been the retail industry go-to for running an enterprise online store. However, when most businesses first choose Magento, it was the only viable option out there. Today, Magento is no longer the only option for mid-market and enterprise businesses. SaaS platforms like BigCommerce have disrupted this market, allowing for deep customization, unlimited products, industry-leading average uptime of 99.99%, 24/7 support, one-click application integration, and seamless product updates. All for a fraction of the cost. Learn the five more critical differences between the two leading platforms in this white paper.
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BigCommerce
Published By: CA Technologies EMEA     Published Date: May 25, 2018
As cycles accelerate and timelines shorten, projects are being recognized—by necessity— as the delivery arm for strategy. In this environment, anything less than real-time access to real-time project data is too slow, because businesses need to know where they’re heading, not just where they’ve been. CA Project & Portfolio Management (CA PPM 15.3) has added new capabilities to support project, financial and resource management across individual initiatives and entire portfolios. We’ve also built new, embedded BI capabilities that make powerful data and insights more accessible to everyone.
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budgets, project, cash, flows, finance, project, management
    
CA Technologies EMEA
Published By: SAS     Published Date: May 24, 2018
Constant market shifts and changing customer preferences add to the challenge of outperforming your competitors and surpassing stakeholder expectations. But what can be done to steer your organization down the path to greater success? By now, we all know it’s not just historical reporting about the past that will provide the answers needed to drive a business forward. Everyone – from executives and analysts to frontline staff – must have access to insights about the future that will enable them to make the best decisions and take the actions needed to keep their organizations agile. This means the ability to peer into data, explore it, understand it, analyze it and produce insights that provide those aha moments and take actions on it. Such things cannot be done with multiple tools that are rigid, limiting and difficult to use. A new breed of business intelligence is required. Gone are the days when reports looked at singular issues, took possibly days or weeks to create, and required
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SAS
Published By: Infosys     Published Date: May 21, 2018
Our client was something of a niche retail brand - with an enormous heritage and reputation, yet in order to exploit the opportunities in an increasingly online world, they needed to embark on a digitization journey. The digitization program was extensive and touched many parts of the company operations. Already drawn up was a high-level list of 20 different areas that would put the brand firmly on it digital transformation journey. At the top of the list was perhaps the most business-critical project of all - updating the e-commerce platform - and that is where we began.
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e-commerce, business, corporation, client, digitization
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Commercial airplanes are expensive and complicated machines - which means two things. First, airlines have to get the best possible return from their investment by using them as much as possible. Long-haul flights can keep an airplane in the air for up to 20 hours every day, earning money for the airline with every passing minute. However, the planes makes no money on the ground, so airlines have to maintain and service the aircraft efficiently, and get it back in the air with a new payload of passengers as quickly as possible. Therefore, the MRO (Maintenance, Repair, and Overhaul) is a critical and complex part of an airline's business and one of the key factors in making the business successful. Aircraft are the geese that lay golden eggs for the airline. So the airlines need to look after them.
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airplane, passengers, payload, maintenance, repair, overhaul, business
    
Infosys
Published By: Groove     Published Date: May 16, 2018
HotSchedules is a technology company that streamlines several aspects of running a business in the service industry. The sales team at HotSchedules had been using Salesforce for several years, but they were spending a lot of time on data entry and other manual tasks. They needed a way to simplify recordkeeping so they could spend more time talking to prospects. The HotSchedules sales team is taking advantage of the full suite of features in Groove to enhance their sales operations at every turn — from Salesforce integration to multi-step campaigns to analytics. Let’s take a look.
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Groove
Published By: Sage People     Published Date: May 15, 2018
Your customers won't rave about a simple payment experience. They won’t congratulate you when they can pay for an “online exclusive” product at the till. They won’t talk on social media about the slickness of the online checkout process. But they will make a lot of noise about a bad experience. And your conversion rates and sales will take a hit. These payment niggles have a particularly big impact on hospitality business with ambitious growth targets. Download the Insider’s Guide to catching payment niggles before they become critical concerns.
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Sage People
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The tipping point has arrived. Large enterprises are planning their next-generation datacenters around flash-based storage, and for good reason. Flash arrays provide read and write performance that is orders of magnitude faster than spinning media at a total cost of ownership that is on par with disk and will soon be lower. The benefits not only include improved application performance, but more consistent performance, lower latency, reduced storage footprint, streamlined storage administration, and lower operating costs. These advantages are too beneficial to your business to ignore. That’s why flash is becoming the standard for new storage investments.
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Hewlett Packard Enterprise
Published By: Epson     Published Date: May 10, 2018
Online, mobile, omnichannel, untethered, data mining, automation, and remote communication are all now buzzwords surrounding the new technologies and resources financial institutions have to help them re-invent their branch experience. Capabilities are available today that were not imagined a decade ago. This is an exciting time for those institutions that can look to the future and enhance their offerings. While technology is driving change, it can also be a tremendous challenge for financial institutions as they work to keep pace and even take advantage of the dramatic shift in customer needs and expectations. Millennials, baby boomers, small businesses – all are important market segments with very different wants and needs. Driven by technology, the new demand is for a complete online presence, complemented by more flexibility in personalized services, and specialized expertise available in every branch. Suffice it to say, financial institutions of all sizes and in every geography a
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Epson
Published By: Epson     Published Date: May 10, 2018
This paper aims to: • Summarize recent developments in the current state of mobile transaction technology, with an emphasis on line busting as a part of mPOS systems • Highlight studies that point to mobile transaction’s projected significant short-term growth • Outline the business benefits of both mobile transactions and line busting • Provide in-depth guidance on how to evaluate mPOS systems for line-busting applications
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Epson
Published By: Sage People     Published Date: May 10, 2018
Your customers won't rave about a simple payment experience. They won’t congratulate you when they can pay for an “online exclusive” product at the till. They won’t talk on social media about the slickness of the online checkout process. But they will make a lot of noise about a bad experience. And your conversion rates and sales will take a hit. These payment niggles have a particularly big impact on hospitality business with ambitious growth targets.
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Sage People
Published By: MobileIron     Published Date: May 07, 2018
This 10-point checklist outlines best practices for designing a security architecture that protects cloud data at the endpoint. Enterprise computing architectures have changed fundamentally in the last ten years, as employees consume an ever-growing collection of business cloud services through mobile apps. The traditional security approach of network perimeter and locked-down endpoints is not suitable for this app-to-cloud model of modern work.
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cloud, best, practices, endpoint, security, data
    
MobileIron
Published By: MobileIron     Published Date: May 07, 2018
Office 365, Microsoft’s cloud-based productivity suite, includes online versions of Microsoft’s most popular solutions, like Exchange and SharePoint, storage through OneDrive, and several mobile apps, including Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Skype for Business. Office 365 is central to Microsoft’s strategy as the company evolves into a mobile-first, cloud-first software and solutions provider. Many MobileIron customers are increasingly using Office 365 on mobile devices instead of on traditional PCs. Therefore the ability to secure and deploy Office 365 on mobile devices using MobileIron is a common requirement.
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security, office, 365, mobileiron, microsoft, cloud, onedrive, business
    
MobileIron
Published By: Trend Micro     Published Date: May 03, 2018
Osterman Research wants to make it clear at the outset that we believe Microsoft Office 365 to be a robust and capable platform, one that will serve most organizations well. If your organization is using Office 365, we recommend you continue to do so. If you’re not using it, we recommend you consider it. Microsoft offers a large, varied and growing number of features and functions in Office 365, and at a wide range of price points that will satisfy different markets. Decision makers evaluating the efficacy of Office 365 to meet their business requirements must be aware of its shortcomings in the areas of data protection, archiving, security, encryption, authentication and eDiscovery (among others) covering workloads like Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business, and Azure Active Directory. An awareness of these shortcomings enables decision makers to plan for the mitigations required to assure the proper business performance of Office 365.
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Trend Micro
Published By: Zebra Technologies     Published Date: May 02, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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warehouse, merchandise, delivery, demand, devices, computers
    
Zebra Technologies
Published By: Sage Software (APAC)     Published Date: May 02, 2018
Baiada, an Australia company which provides premium quality poultry products throughout the country, deploys Sage Business Cloud Enterprise Management to help its business streamline three business software systems into one, delivering improved flexibility and functionality, and enabling Baiada to provide a better overall product in the marketplace.
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Sage Software (APAC)
Published By: Sage Software (APAC)     Published Date: May 02, 2018
Factory Direct Fencing, Austraila’s largest family-owned manufacturer and distributor of fencing products, deploys Sage Business Cloud Enterprise Management to handle multi-warehouse management, radio frequency scanning and component manufacturing functionality. Sage Business Cloud Enterprise Management not only streamlines its processes and reduces duplication of data entry, it also ensures more reliable reporting and automates its key business processes.
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Sage Software (APAC)
Published By: Epicor     Published Date: Apr 30, 2018
More and more hardware and home center retailers are using the rich and robust Epicor® Eagle N Series® solutions for higher profits and faster growth—all while building loyal customer relationships. Now, with hundreds of additional enhancements built in, Epicor Eagle N Series software can help you streamline nearly everything you do for your business so you can focus on running more efficiently and profitably. With Eagle N Series, you can: • Simplify everyday processes—natural, intuitive workflows whisk you through everyday activities • Manage complex inventory despite seasonal and trend-based demand swings • Improve overall business performance—make fast, informed decisions using intuitive on-screen analytics and dashboards What do businesses powered by Eagle N Series have to say about it? Read on to find out.
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retail pos software, hardware pos, mobility software, mobile pos, inventory management software, customer loyalty software, mobile technology, pos technology, reporting software
    
Epicor
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