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Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: Adobe     Published Date: Sep 23, 2019
Customer experience is the new management battleground. You know it better than anyone. Most customer experience best practices center on the value businesses need to bring to customers. But what role do customer needs play in creating an enterprise plan of attack? Get the full scoop. Plus, learn how experience managers at companies like Guitar Center, Nestle, and PETCO keep their brands thriving and competitive. Read CMO Club Solution Guide: Customer Experience Essentials.
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Adobe
Published By: ASG Software Solutions     Published Date: Nov 05, 2009
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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asg, cmdb, bsm, itil, bsm, metacmdb, workload automation, wla
    
ASG Software Solutions
Published By: Spectrum Enterprise     Published Date: Feb 27, 2018
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
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enterprise, digital, connection, revenues, marketing, tactics, technology
    
Spectrum Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"Principled Technologies executed four typical deployment and management scenarios using both HPE Synergy and Cisco UCS. They found that HPE Synergy saved 71.5 minutes and 86 steps, and used four fewer tools compared to Cisco UCS. In a hypothetical 200-node datacenter, that’s a total of 9 work weeks, or just over 2 months’ time savings on routine tasks."
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Hewlett Packard Enterprise
Published By: Cisco EMEA     Published Date: Nov 13, 2017
Cisco has recently unveiled its new intent-based networking strategy, called "The Network. Intuitive." The goal of intent-based networking is to allow greater levels of automation, security integration, and centralized manageability within a software subscription orientation. Intent-based networking is underpinned by Software-Defined Access (SDA), Cisco's automation engine built upon the company's Digital Network Architecture (DNA), which automates network segmentation, policy enforcement, and troubleshooting. Other core components of the announcement include a refresh of Cisco Catalyst switches, a new licensing model for infrastructure, and an all-in-one management console called DNA Center.
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centralized operations, management, intelligent systems, multi vendor support, cloud, cisco
    
Cisco EMEA
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery solutions for a global base of law firms and corporations. To meet clients’ critical information needs, the business requires connectivity and data center solutions that can process, access and interpret terabytes of sensitive data—reliably and at top speeds. Get actionable insights from experts at FRONTEO and learn how switching to a high-performance Ethernet solution from Spectrum Enterprise can deliver security and reliability across your network and IT infrastructure.
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Spectrum Enterprise
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
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Spectrum Enterprise
Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel
Published By: Dell EMC     Published Date: Sep 12, 2016
Health and Life Cycle Management for Improving Data Center Operational Efficiency and Infrastructure Stability, Optimization, and Security
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Dell EMC
Published By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
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genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys
Published By: Broadsoft     Published Date: May 25, 2017
This eBook is for contact center management and business executives looking for ways to increase the efficiency and productivity of their contact center. • If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center. • If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook will provide best practices to prevent building application silos.
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Broadsoft
Published By: Broadsoft     Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center. • If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance. • If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
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Broadsoft
Published By: Cisco     Published Date: Feb 13, 2015
We have now strengthened the scope of our Unified Computing System by expanding our data centre management capabilities. Download your free white paper and learn how we have become the key supplier of converged technology and services in this space.
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ucs, datacenter, data management, mobility solutions, networking hardware, datacenter services, collaboration, ucs architect
    
Cisco
Published By: Dell     Published Date: Jul 08, 2016
Today’s enterprise leaders are looking for a way to make apps run faster, IT management cheaper, and provisioning easier. The advent of hyper-converged software (HCS) has meant that organizations can now get much more out of their hardware than ever before. New data center options are emerging that save time, space and money — creating an industry pivot and a new focus on hyper-converged infrastructure (HCI).
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enterprise, best practices, technology, data center, hyper converged software, application
    
Dell
Published By: SAP     Published Date: Nov 16, 2017
The SAP HANA platform has successfully become a proven mainstay data management solution, supporting the full range of analytic and transactional software from SAP, both in the data center and in the cloud.
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SAP
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Sep 03, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket f
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Dell EMC Storage
Published By: CA Technologies     Published Date: Dec 27, 2011
The study finds that enterprises are active in the cloud, and their virtualization efforts are contributing to broader "cloud thinking." As a result, the cloud is coming of age within large organizations and aligning IT decision makers and implementers around a cloud computing platform.
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technology, cloud, cloud computing, ca technologies, data management, data center
    
CA Technologies
Published By: Dell EMC     Published Date: Nov 04, 2016
Abstract: Dell EMC VxRail, powered by Intel® Xeon® processors, is the only fully integrated VMware hyper-converged infrastructure appliance, delivering a turnkey solution that simplifies and extends VMware environments. Plus, Dell EMC VxRail is more than 30% lower TCO compared to a build-your-own solution. A few of the advantages include: • Deploy Dell EMC 4.6 times faster than build-your-own • 30% Lower TCO - Total cost of ownership compared to Build Your Own • 8.5% LOWER TCA - Total cost of acquisition compared to Build Your Own This infographic shows how VxRail is the only fully integrated VMware hyper-converged infrastructure appliance, delivering a turnkey solution that simplifies and extends VMware environments.
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hyperconverged infrastructure, data organization, data management, datacenter
    
Dell EMC
Published By: Dell EMC     Published Date: Jul 05, 2016
EMC Unity is modernizing the datacenter, delivering advances that simplify the task of keeping up with growing storage demands. These are just some of the top reasons to migrate today.
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data management, business practices, data center. data application, enterprise applications, storage
    
Dell EMC
Published By: Dell EMC     Published Date: Jul 05, 2016
This report documents hands-on testing of an EMC data protection solution for virtual environments using Avamar Virtual Edition with a Data Domain system
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data management, business practices, data center. data application, enterprise applications, security, performance management
    
Dell EMC
Published By: Dell EMC     Published Date: Jul 05, 2016
EMC Global Data Protection Index 2016 Key Findings and Results Report
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data management, business practices, data center. data application, enterprise applications, business intelligence, security
    
Dell EMC
Published By: Emerson Network Power     Published Date: Feb 07, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to: . Adapt data center infrastructure without increased cost; . Improving efficiency without added risk; . Maximize existing infrastructure investments; . Ensure availability of mission-critical services; and . Extend the life of existing infrastructure. Read on for more.
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emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud
    
Emerson Network Power
Published By: Emerson Network Power     Published Date: Mar 02, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with.
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emerson network power, avocent, data center automation, cloud computing, data center
    
Emerson Network Power
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