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Published By: Akamai Technologies     Published Date: Jul 02, 2019
Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Access Management Playbook, Forrester Research provides guidance to build a customer-obsessed IAM team that has the technical skills, business influence, and interpersonal attributes to architect a CIAM strategy and roll it out across functional groups. Read the full report to learn critical considerations to make your CIAM team effective. Report highlights: ? Four essential roles for your CIAM team ? Why sharing and integrating customer data across organization barriers is critical for success ? The most important technical, business, and interpersonal skills to look for in CIAM candidates
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Akamai Technologies
Published By: Citrix ShareFile     Published Date: Feb 13, 2017
Michael Parrish Dudell, bestselling author and one of the nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials are making in the workplace: • Within the next three years, Millennials will make up the majority of the workforce • By 2025, they will comprise a whopping 75% of workers • In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
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workforce, millennials, management, millennial workplace, michael parrish dudell, hiring
    
Citrix ShareFile
Published By: SAP     Published Date: Jun 12, 2015
Read this white paper to learn how organizations are taking action on succession management to avoid nightmare situations.
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SAP
Published By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Read this white paper to learn how organizations are taking action on succession management to avoid nightmare situations.
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SuccessFactors, an SAP Company
Published By: Rosetta Stone     Published Date: Mar 22, 2012
MarketBridge, a leading global provider of sales and marketing services, surveyed 493 senior and upper management-level business professionals in a variety of functional roles at leading international corporations to learn more about their company's language-learning needs. Please download this free white paper for more information.
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bilingual, human resources, rosetta stone, global human resources, business research
    
Rosetta Stone
Published By: Esker     Published Date: Jun 29, 2016
Automation is widely used in the business world. Still, the concept of order processing automation remains a bit of an enigma - even among those who already know a thing or two about it. That's why it's critical to give yourself a refresher before driving the project forward and getting stakeholders on board. This eBook highlights the six key stakeholders in order management that need to be challenged to go beyond the status quo. Automation aligns with their priorities - it's your job to deliver that message. Download this eBook now to learn more about the key roles in an order processing automation project.
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best practices, business optimization, business management, productivity, business process
    
Esker
Published By: Workforce Software     Published Date: Feb 02, 2015
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and absences. Those critical details inform you of whether you are overstaffing particular roles, shifts or locations (or the opposite), provide a true gauge of worker performance through productivity and attendance rates, and – when fully automated – keep your payroll spend in check. In short, there’s immense value in getting the right time and attendance system.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor
    
Workforce Software
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Michael Parrish Dudell, bestselling author and one of nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials will and are making in the workplace: Within the next three years, Millennials will make up the majority of the workforce By 2025, they will comprise a whopping 75% of workers In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
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millennials, expansion, workforce, adaption, expectations
    
Citrix ShareFile
Published By: IBM     Published Date: Oct 12, 2015
This IBM-commissioned profile of government information management professionals examines the challenges of dealing with the increase in digital and unstructured content as well as the roles that shared capture service and improved case management.
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ibm, forrester, digital, engagement, forrester technology, information management
    
IBM
Published By: CA SM     Published Date: Jun 02, 2008
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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ca service management, service management, asset management, it asset management, itil
    
CA SM
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Oct 06, 2015
Read this report to understand how the age of the customer requires tech management to transform into a customer-facing function in speci?c ways. Business technology (BT) brings together technology and traditionally customer-facing roles like marketing, sales, service, brand/product management, and ful?llment for the purpose of deploying systems of engagement that provide di?erential customer experience. Firms must build these systems of engagement from the outside in, according to how customers move in market spaces. The rules for planning, building, and running systems of engagement are not the same as for previous generations of tech management because customers are not employees. The increasingly crucial role that digital technologies play in customer engagement elevates the CIO role in business — if CIOs can move beyond the traditional IT focus on technology assets and adopt an expanded view that centers on customer experience and choice
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business technology, customer engagement, customer experience, cios
    
Netsuite DWASF Leads Display Q1 2015
Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119
Published By: Cranfield University     Published Date: Jan 16, 2015
Get the insight and knowledge you need to develop as a manager and take a leap forward.
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progress to management roles, business knowledge, development programme, management roles, high potencial managers, become a manager
    
Cranfield University
Published By: Moxie     Published Date: Feb 06, 2019
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles. After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
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customer engagement, customer experience, customer service
    
Moxie
Published By: Rosetta Stone     Published Date: Aug 04, 2016
Why do leading US companies invest in foreign language training programs for their employees? A global consulting company surveyed nearly 500 senior and upper-management business professionals in a variety of functional roles to find out how language skills impact their business.
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Rosetta Stone
Published By: Skillsoft     Published Date: Oct 13, 2011
The IT department for Christiana Care Health Care Systems supports various projects throughout the health system that often require specialized training or expertise in particular IT areas, as well as project management skills. Following a recent reorganization and re-evaluation of job roles, the IT department needed to find a way to train existing staff quickly and cost-effectively to support various information technology needs.
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skillsoft, technology, human resources, christiana care, health care systems, case study
    
Skillsoft
Published By: Cornerstone OnDemand     Published Date: Feb 24, 2011
Most organizations are aware that talent management can be a valuable strategy in maximizing business performance and ensuring business continuity. This concept of managing talent, however, is not new. But the views as to who is responsible for managing talent and how is it getting accomplished are evolving.
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cornerstone, talent management, business continuity, business performance, globalization
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jun 08, 2009
Most organizations know that talent management can be a valuable strategy in maximizing business performance and ensuring business continuity. This concept of managing talent, however, is not new. But the views as to who is responsible for managing talent and how it is getting accomplished are evolving.
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cornerstone, talent management, business continuity, business performance, globalization
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 24, 2011
Now more than ever, organizations must integrate talent issues into the strategic business planning process. With a clear understanding of the needs of the company, business leaders can use the principles of talent management to address capability gaps as part of their overall management processes. This new focus on "The Business of Talent."
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cornerstone, talent management, business continuity, business performance, globalization, recession, planning, economic
    
Cornerstone OnDemand
Published By: IBM     Published Date: Jul 31, 2014
Territory management and crediting are an integral part of every sales compensation program. Download this paper to understand how you can get clarity, transparency and consistency around territory management and sales crediting.
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ibm, territory management, crediting, sales compensation, sales compensation program, sales crediting, incentive compensation management, sales process
    
IBM
Published By: Okiok     Published Date: Aug 21, 2009
Global Trust is a comprehensive Permission Management Infrastructure that centrally controls and manages user access Permissions to Web-based resources, servlets, Beans or any external application. Download this white paper and learn how the Global Trust solution enforces your policy consistently across your e-business and associates according to the planned security model (delegation, user's type, roles, policies, etc).
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password management, access control, network access control, nac, permissions management, security management, okiok
    
Okiok
Published By: Adobe     Published Date: May 09, 2011
Forrester recently surveyed 225 Information and Knowledge Management (I&KM) professionals with Web Content Management (WCM) decision-making or influencer roles about their WCM strategies for the coming year.
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adobe, web content management, enterprise application, knowledge management, wcm, analytics, social networking, rich media management
    
Adobe
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