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Published By: Sprinklr     Published Date: Nov 22, 2016
A whitepaper that details why user generated content is important, and using UGC in your marketing strategy
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user generated content, ugc, marketing strategy, social media strategy, social strategy, ugc strategy, ugc marketing strategy
    
Sprinklr
Published By: Sprinklr     Published Date: Nov 29, 2016
A whitepaper that discusses the impact of social media on customer service models, and how companies need to shift their strategy to effectively manage customer experience.
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr
Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
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data driven marketing, buyer behavior, buyer interactions, web content management, content management systems
    
Progress
Published By: Progress     Published Date: Oct 09, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
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Progress
Published By: CrowdStrike     Published Date: Feb 01, 2017
This year’s Cyber Intrusion Services Casebook focuses on in-depth digital forensics, incident response (IR) and remediation services performed on behalf of actual CrowdStrike clients. Real-life examples drawn from notable CrowdStrike Services IR engagements in 2016 — including the now-infamous hack of the Democratic National Committee (DNC) —are covered with an emphasis on best practices organizations can follow to identify and eject attackers before a devastating breach occurs. Download this report to learn: • How CrowdStrike’s Falcon OverWatch and professional services teams discovered and attributed the DNC intrusion to nation-state threat actors FANCY BEAR and COZY BEAR • The gaps in security processes and planning that your organization can address now to stop the next breach • The specific tactics, techniques and procedures (TTPs) a range of nation-state and eCrime adversaries used to penetrate their victims’ defenses, and how they attempted to cover their tracks
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CrowdStrike
Published By: New Voice Media     Published Date: Jul 24, 2017
Herkömmliche Contact-Center benötigen kostspielige Vor-Ort-Technologien für die automatisierte Anrufweiterleitung, interaktive Sprachantworten, computerbasierte Telefonie-Integration, Anrufaufzeichnung und die Berichterstellung für das Management. Das ist sowohl kosten- als auch arbeitsaufwändig. Ohne eine zusätzliche Bereitstellung ist es zudem schwierig, eine gleichbleibend hohe Sicherheit, Verfügbarkeit und Leistung zu gewährleisten.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: New Voice Media     Published Date: Jul 24, 2017
Sie sind noch nicht lange als Vertriebsleiter im Inside Sales tätig? Oder leiten Sie bereits ein Inside-Sales-Team und möchten lediglich Ihr Wissen auffrischen? Dann sind Sie bei unserem ultimativen Leitfaden für den Inside Sales genau richtig. Hier erfahren Sie alles über die Personalbesetzung, Schulung, Organisation, Motivation und Optimierung Ihres Inside Sales, damit Sie bestmögliche Leistungen erzielen können.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: New Voice Media     Published Date: Jul 24, 2017
Durch eine Investition in Salesforce® beweisen Sie ein klares Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen können, indem Ihre Kommunikationsplattform mit Ihren Kundendaten in Salesforce® integriert wird. So bieten Sie einen hochwertigen, personalisierten und erstklassigen Service.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: New Voice Media     Published Date: Jul 24, 2017
Da Kunden heute zunehmend digital vernetzt und Big Data auf dem Vormarsch sind, wird ein herausragender und personalisierter Kundenservice immer wichtiger. Der Kundenservice ist das entscheidende Alleinstellungsmerkmal, das den größten Einfluss auf Kundenentscheidungen und somit Ihren Umsatz hat.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: New Voice Media     Published Date: Jul 24, 2017
Durch eine Investition in Salesforce® beweisen Sie ein klares Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen können, indem Ihre Kommunikationsplattform mit Ihren Kunden- und Neukundendaten in Salesforce® integriert wird. So bieten Sie einen hochwertigen, mit Kontext angereicherten Verkauf.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: New Voice Media     Published Date: Sep 19, 2017
This paper touches on the benefits of cloudbased contact centres but focuses on the concerns businesses have about cloud computing - performance, availability and security – and how NewVoiceMedia is successfully addressing them.
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New Voice Media
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Profitability is the oil in your agency’s engine. Without it your agency could get by for a little while, but eventually it would lose momentum and stall. Ensuring agency profitability isn’t as difficult as it may seem. In this eGuide, you will find 10 actions that you can take immediately to turn your agency into a well-oiled profitability machine
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WorkBook from Deltek
Published By: Juniper Networks     Published Date: Jul 31, 2019
As the number and severity of cyberattacks continue to grow with no end in sight, cybersecurity teams are implementing new tools and processes to combat these emerging threats. However, the oneoverriding requirement for meeting this challenge is improved speed. Whether it’s speed of detection, speed of remediation or other processes that now need to be completed faster, the ability to do things quickly is key to effective cybersecurity. The reason why speed is essential is simple: As the dwell time for malware increases, the lateral spread of an attack broadens, the number of potentially breached files expands, and the difficulty in remediating the threat increases. And the stealthy nature of many of the newer threats makes finding them faster?before they become harder to detect?a critical focus in reducing the impact of an intrusion. These requirements make it essential that security operations centers (SOCs) can complete their activities far more quickly, both now and moving forwa
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application management, application performance, network infrastructure, network management, network security
    
Juniper Networks
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
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mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: CA Technologies     Published Date: Aug 22, 2017
The world of computing is changing before our eyes. Industries that had a consistent and predictable business model for generations are being turned upside down. In the digital economy, a seamless customer experience is critical. Whether a retailer is exploring new innovative online selling strategies or a bank is determining how to anticipate customer needs for new services – a high performing and scalable IT ecosystem is key to success. At the end of the day, as an IT leader, you need to help your business anticipate opportunities, drive growth and proactively prevent threats to your company’s revenue.
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proactively manage, remediate faster, improve productivity, collaborate efficiently, application performance, ca technologies
    
CA Technologies
Published By: Wasabi     Published Date: Oct 26, 2017
Kim Komando, “America’s Digital Goddess,” is a leading radio host and web entrepreneur. Every month her video-taped three-hour weekly radio show adds 2.8 TB of video content to its extensive playback library. Switching from their current storage solution, a combination of NAS Arrays and Tape Drives, to Wasabi not only generated huge savings it was simpler and faster. Plus, since Cloudberry works seamlessly with Wasabi, the show also enjoys efficient and cost-effective remote data protection. In this Case Study read in detail how the ‘Kim Komando Show’ made the transition to next generation cloud storage.
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data protection, multimedia content, cloud storage, backup, recovery, secondary storage platform
    
Wasabi
Published By: Absorb     Published Date: Sep 05, 2018
Would you choose your LMS again? It happens to us all. We adopt learning technology expecting it to make us more efficient, prepared, and successful. At some point we wonder if it’s doing the opposite. Questions can be immediate or emerge over time. Either way, you’re stuck with technology that’s misaligned with where your organization’s going. So how do you know when it’s time to make an LMS change? After reading this checklist, “10 Ways Your LMS is Falling Short” you’ll understand: • Ten LMS challenges you may be experiencing • Risks these present to your organization • Features you need to start propelling your success Don’t let your LMS hold you back! Get the checklist
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Absorb
Published By: ServiceNow     Published Date: Nov 07, 2019
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.
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ServiceNow
Published By: Splunk     Published Date: Aug 21, 2018
Due to recent cyberattacks, security operations centers (SOCs) have had to focus on a holistic and cohesive security strategy by consolidating the right people, processes and technology to mitigate and remediate attacks. This white paper, “The Five Essential Capabilities of an Analytics-Driven SOC”, dives into the necessity of SOCs to be analytics driven and how it helps IT and business leaders assess their own risk levels. Download this white paper to to learn about: *How advanced analytics and machine learning are now critical hallmarks of the modern security platform *How proactively hunting and investigating threats can shore up defenses *Why adaptive security architectures, like Splunk’s, are needed to prevent, detect and respond to attacks in today’s security landscape
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Splunk
Published By: Splunk     Published Date: Aug 22, 2018
Gartner's “2017 Critical Capabilities for Security Information and Event Management” report assesses eight SIEM capabilities against the increasingly complex vendor landscape. The conclusion? Splunk had the highest score in the Security Monitoring use case. We believe customers rely on Splunk’s advanced security analytics capabilities to meet their SIEM and security intelligence needs — improving threat detection, investigation and time to remediation. It’s proven to help with compliance and incident reporting, automated alerting of common security events and historical analysis for detected incidents. CISOs, CIOs, and security and risk leaders should download Gartner’s annual report to make the best-informed buying decision for security and learn about Splunk’s leadership position in the market.
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Splunk
Published By: Intel     Published Date: Sep 14, 2018
Digital transformation has pioneered an ever-evolving landscape in the omnichannel retail experience. To efficiently meet consumer demands, retailers consider a fully immersive omnichannel customer experience as integral to their engagement strategy. With increasingly varied technologies such as NFC-based payments, digital signage with rich-media experiences, wireless technologies and IoT technologies—present great opportunities and complexities. New technologies are often being rolled out without a centrally managed approach leading to siloed solution landscape, making deployment difficult. Uncover the path to simplify and automate, where the Reliant Platform delivered performance, scalability, reliability, security, and inter-operability Reliant needs for retail applications.
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Intel
Published By: PGi     Published Date: May 03, 2019
It’s true that webinars and webcasts are a great way to generate leads, launch products and interact with prospects. Yet, when it comes to attendance, less than half of those who register join the online events. Meaning, regardless of how great the content is in your webinar or webcast, it doesn’t have much meaning if no one’s attending! There are plenty of effective ways to promote your online event and up your attendance rate. Some traditional ideas include creating landing pages, promoting the event on your company’s home page and sharing across social media channels. Here are a few additional out-of-the-box ideas from Team GlobalMeet that are simple and surprisingly effective ways to make sure you not only drive awareness for your event but can also get people excited to attend!
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PGi
Published By: Salsify     Published Date: Mar 15, 2019
Enhanced content, or the below-the-fold rich media on retailer product pages, is the best way to tell your brand's story and differentiate from your competition. It also happens to be one of the best ways to improve conversion rates (by an average of 25%). Get a comprehensive guide on how to select the best performing content for your brand and deliver it across your sales channels for the broadest impact. This new ebook created in collaboration with Hinge Consulting will arm you with the data and guidelines you need to tell your brand story across the digital shelf. You will learn: How to think creatively about the most relevant enhanced content to include in your story How to scale your brand content across your most important retailer sites, including Amazon and Walmart How to measure the most important KPIs to communicate the impact of rich media Salsify is the product experience management platform for thousands of brands and retailers worldwide.
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Salsify
Published By: Oracle Marketing Cloud     Published Date: Oct 05, 2017
Gone are the days of advertising where marketers were mainly charged with branding, awareness, and recall. Today’s Modern Marketers (and advertisers) must be technology and data-driven experts as well as brand champions and storytellers. eMarketer predicts that programmatic ad spending will be over $20 billion in 2016, more than double the amount seen in 2014. Read this guide to determine how you can use programmatic advertising to deliver a consistent return on your ad investments.
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Oracle Marketing Cloud
Published By: Juniper Networks     Published Date: Sep 26, 2019
"This Ovum white paper is sponsored by Juniper Networks. It reveals that organisations need to update and upgrade their cybersecurity postures to defend themselves against today's threats. More than 80% of organisations in Asia are not protected against today's threats. Many of them depend on security investments made years ago, which cannot defend against new and emerging threats. The arrival of new technologies including cloud computing, the Internet of Things, mobility, bring your own device (BYOD), and social media have massively increased attack surfaces and expanded the threat landscape. Over the past two years, there has been a global infestation of ransomware attacks, which have wrought destruction across a growing number of businesses. Crypto-jacking, attacks on critical infrastructure, and data exfiltration are now commonly affecting businesses and consumers alike. The financial impact of these attacks is increasing rapidly and has already cost some organisations hundreds o
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Juniper Networks
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