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Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli, automation, it asset management, service request management, infrastructure
    
IBM Corporation
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