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Published By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
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cloud computing, cisco, contact center, best practices, cloud network
    
Cisco
Published By: NAVEX Global     Published Date: Mar 21, 2018
The U.S. Foreign Corrupt Practices Act (FCPA), the U.K. Bribery Act (UKBA), Sapin II and many other Anti-Bribery and Corruption (ABC) laws and regulations around the world make it clear that bribery and corruption is prohibited, illegal and the source of fines, penalties, reputational damage, and in some cases criminal liability. This is particularly true when the bribes are offered to foreign government officials, especially by third parties. Before examining some of the common red flags and the appropriate courses of action to take, reviewing the various guidelines and frameworks available for organisations to build adequate procedures to protect themselves against third party risks is advisable. These frameworks have assisted organisations in establishing a strong legal defence in the event that a bribe does occur. These measures are having ramifications across the globe and they inform many of the components of the best ABC programmes in place today.
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NAVEX Global
Published By: AlienVault     Published Date: Jul 22, 2016
you’ll learn five steps to implement and maintain PCI DSS compliance at your organization by: Determining your true business requirements Inventorying locations and assets Segmenting environments Operationalizing controls Automating controls and control reporting Demonstrating compliance with PCI DSS is far from a trivial exercise.
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AlienVault
Published By: Windstream     Published Date: Apr 17, 2013
One of the great challenges in deploying a Unified Communications (UC) solution is determining the ROI for the expenditure. Learn how Windstream Communications will work with you to understand how your business operates and has the ability to integrate UC into your business processes.
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windstream, windstream communications, unified communications, ip networks, voip, communications, wireless, roi, it budget
    
Windstream
Published By: Delphix     Published Date: Mar 24, 2015
Data masking has long been a key component of enterprise data security strategies. However, legacy masking tools could not deliver secure data, undermining their impact. Explore how data as a service can deliver on the promise of masking, while increasing organizational flexibility and agility.
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Delphix
Published By: FICO     Published Date: Sep 02, 2016
The unifying concept that defines FICO and its substantial technology and solutions stack is Decision Management. This term has not yet become mainstream - but it will. All business analytics activities are performed with the single aim of improving the accuracy and efficiency of business decisions. This applies to business intelligence, data visualization, data mining, business rules management, and many other forms of analysis. Unifying these activities under a single discipline means that currently fragmented analytical efforts can be combined into a single whole, with benefits that will be discussed in this review.
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FICO
Published By: Intralinks     Published Date: Nov 23, 2015
This Buyer’s Guide offers a holistic approach for your evaluation process by examining the granular aspects of enterprise file sharing, as well as infrastructure and extended collaboration, including Information Rights Management (IRM).
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intralinks, infrastructure, information rights management
    
Intralinks
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: IBM     Published Date: Jul 20, 2016
Whether it's through using pre- or post-hire assessments, applying managerial feedback or learning results, identifying high potentials is a huge win for determining who will lead your company forward. With such information, businesses can ensure that their most valued employees are promoted, challenged, and encouraged to succeed - and that they stay with your business. Without this data, companies risk losing the talent that keeps them competitive and successful.
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ibm, aberdeen group, talent acquisition, recruitment
    
IBM
Published By: IBM     Published Date: Sep 30, 2016
Financial institutions need to consider a broad array of key business case components, beyond fraud loss reduction and fraud-management operating costs, when examining the business ramifications of various fraud-prevention technology approaches.
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ibm, security, fraud prevention, technology, loss reduction, fraud, fraud management
    
IBM
Published By: Q2 eBanking     Published Date: Jul 30, 2017
Each year we examine trends in fraud reported to Q2 by our partner institutions, and every year we continue to see online banking fraud attempts in great frequency. While we may see patterns emerge or spikes in new trending behavior, the foundation of an effective defense remains consistent. Examining trends in online banking and cybercrime is crucial to navigating the current threat landscape, as is maintaining a solid defense-indepth security foundation.
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Q2 eBanking
Published By: Infosys     Published Date: Feb 07, 2019
Examining trends identified by 5,000 shoppers that provide guideposts for setting a strategic course for growth.
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Infosys
Published By: Bluewater Learning     Published Date: Apr 30, 2018
Addressing the frustration that people experience with their LMS or TMS does not necessarily mean going through the involved process of selecting and implementing a new system. Often, it simply requires a realignment of business drivers, supporting processes Bluewater experts will lead you through examining User Experience, Administration, Process, Content, Data, Reporting and Technology.
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Bluewater Learning
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