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Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: MuleSoft     Published Date: Jan 16, 2018
83% of insurance CEOs say they are "concerned" about the speed of technological change in the marketplace. This need for speed within the insurance market is creating a need for an "insurance as a platform" model in order to integrate systems and partners. An integration platform will be the key to delighting customers, launching new and richer products, partnering with third parties such as InsurTech, and ultimately growing revenue. Read this whitepaper to understand: How packaging your insurance organization as a series of discrete capabilities will achieve revenue growth Why adopting an API-led approach to connectivity will quickly achieve this ‘insurance as a platform’ model How you can get started on an insurance integration platform today
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MuleSoft
Published By: OracleSMB     Published Date: Jan 04, 2018
Leaders of the Inc. 5000—some of the fastest growing private companies in America—are overwhelmingly optimistic about 2017, and they are investing accordingly. This was just one of the key findings of the recent Oracle/Inc. study, "The Talent and Tech Driving America’s Fastest-Growing Companies." So just how optimistic are they? Very optimistic. Almost nine out of 10 respondents (89 percent) described themselves as either “extremely” or “very” confident about their prospects for success in 2017. Buoyed by this enthusiasm, the majority are growing virtually all aspects of their businesses. They are: adding employees moving into new markets offering new products expanding globally
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Customer loyalty matters. Loyal customers spend more, advocate more, and are the first to try new products or services. But how do you build a loyal customer base that drives profitable sales? The answer is a loyalty program that provides the data needed to support individualized experiences and show appreciation. And this is where technology can help. Move beyond paper punch cards and emails with personalized greetings. Quickly create an effective loyalty program that keeps your customers coming back for more.
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OracleSMB
Published By: MoreVisibility     Published Date: Dec 19, 2017
Google has recently released several new products. One of the best visualization tools to hit the market is Google Data Studio. Not only is this product free to all Google Accounts, it’s a great way to visualize your data into a comprehensive report for your business. Here, we will highlight 5 reasons why you should be leveraging Google Data Studio to enhance your reporting.
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MoreVisibility
Published By: Microsoft Office 365     Published Date: Dec 11, 2017
The cloud isn’t just for large companies with thousand of employees. In fact, some of the richest and most thrilling transformations can be seen in the mom and pop stores, the virtual start-ups. In most cases, it starts with that “moment of truth”-- a realization that something can be done better. The “Moments of Truth” e-Book details four businesses that had an insight, and turned to the cloud for answers. You’ll read about: A Nashville fried chicken company is changing lives through the power of smart technology and transformative employment A virtual social media management business is truly living “the future of work” A content-focused startup is setting a whole new standard for podcasts A digital products studio is building a real community for its employees
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Microsoft Office 365
Published By: SAP     Published Date: Nov 22, 2017
Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers and consumers. Whether consumer products, retail, or wholesale, there are two broadly unifying trends. First, consumers have both heightened influence and increased expectations. Second, several largely untapped digital technologies have the potential to enable new capabilities to better satisfy customer needs. For the key consumer industries of agribusiness, consumer products, life sciences, retail, and wholesale, the Internet of Things (IoT) will enable many new opportunities. These industries have a shared goal and challenge: to be able to create and offer engaging end consumer and/or customer experiences at scale. Part of the way that companies will achieve this goal and respond to this challenge is by developing digital transformation (DX) strategies. Such strategies enable new and potentially disruptive capabilities with a broad range of technologies.
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consumer, industries, interactions, customers, products, retails, wholesale, influence, digital, technologies
    
SAP
Published By: Oracle CX     Published Date: Oct 30, 2017
"Nothing is more profitable than a loyal customer. They buy more, they refer others to you, they will take a chance on new products, and they will forgive the (occasional) mistake. But most companies do not have the tools needed to foster loyalty and higher lifetime value. Download this guide to see how to build a loyalty program that goes beyond personalized email blasts and quickly creates the right loyalty program for all your different customer types. "
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technology, customer loyalty, lifetime value, referral
    
Oracle CX
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
Flash is changing the world Flash is enabling innovation and business transformation by allowing companies to do things they simply could not have done before. Innovators, the group with the highest flash adoption, enjoy superior business outcomes across a range of areas. They have higher revenue growth, profitability, and productivity, and experience shorter time-to-market for new products. IDC identified steps companies in the other categories can take to understand their level of flash adoption and accelerate flash migration to take greater advantage of the business benefits. Intel Inside®. Powerful Productivity Outside. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
Flash is changing the world Flash is enabling innovation and business transformation by allowing companies to do things they simply could not have done before. Innovators, the group with the highest flash adoption, enjoy superior business outcomes across a range of areas. They have higher revenue growth, profitability, and productivity, and experience shorter time-to-market for new products. IDC identified steps companies in the other categories can take to understand their level of flash adoption and accelerate flash migration to take greater advantage of the business benefits. Intel Inside®. Powerful Productivity Outside. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi e Xeon Inside são marcas comerciais da Intel Corporation ou de suas subsidiárias nos EUA e / ou em outros países
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 25, 2017
Flash is changing the world Flash is enabling innovation and business transformation by allowing companies to do things they simply could not have done before. Innovators, the group with the highest flash adoption, enjoy superior business outcomes across a range of areas. They have higher revenue growth, profitability, and productivity, and experience shorter time-to-market for new products. IDC identified steps companies in the other categories can take to understand their level of flash adoption and accelerate flash migration to take greater advantage of the business benefits. Intel Inside®. Bättre produktivitet pa utsidan Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside, intel core, intel inside, intel inside logo, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon, xeon phi
    
DellEMC and  Intel®
Published By: Oracle     Published Date: Oct 20, 2017
Oracle’s software in silicon technology is truly revolutionary for providing security and workload performance increases beyond the scale of traditional new processor technology improvements. It was the vision of Oracle over 4 years ago to integrate application acceleration and security capabilities at the processor level, which enables the highest levels of security and the highest application performance levels. Software in Silicon technology is an example why Oracle software runs best on Oracle systems and will be incorporated across Oracle systems and software products including engineered systems and operating systems.
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Oracle
Published By: Oracle CX     Published Date: Oct 19, 2017
Oracle’s software in silicon technology is truly revolutionary for providing security and workload performance increases beyond the scale of traditional new processor technology improvements. It was the vision of Oracle over 4 years ago to integrate application acceleration and security capabilities at the processor level, which enables the highest levels of security and the highest application performance levels. Software in Silicon technology is an example why Oracle software runs best on Oracle systems and will be incorporated across Oracle systems and software products including engineered systems and operating systems.
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Oracle CX
Published By: Oracle CX     Published Date: Oct 19, 2017
Oracle’s software in silicon technology is truly revolutionary for providing security and workload performance increases beyond the scale of traditional new processor technology improvements. It was the vision of Oracle over 4 years ago to integrate application acceleration and security capabilities at the processor level, which enables the highest levels of security and the highest application performance levels. Software in Silicon technology is an example why Oracle software runs best on Oracle systems and will be incorporated across Oracle systems and software products including engineered systems and operating systems.
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Oracle CX
Published By: DellEMC and Intel®     Published Date: Oct 18, 2017
Flash is changing the world Flash is enabling innovation and business transformation by allowing companies to do things they simply could not have done before. Innovators, the group with the highest flash adoption, enjoy superior business outcomes across a range of areas. They have higher revenue growth, profitability, and productivity, and experience shorter time-to-market for new products. IDC identified steps companies in the other categories can take to understand their level of flash adoption and accelerate flash migration to take greater advantage of the business benefits. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
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ultrabook, celeron, celeron inside, core inside, intel, intel logotyp, intel atom, intel atom inside, intel core, intel inside, intel inside logotyp, intel vpro, itanium, itanium inside, pentium, pentium inside, vpro inside, xeon
    
DellEMC and  Intel®
Published By: Pure Storage     Published Date: Oct 09, 2017
Digital technology has arguably been the biggest disruptor for individuals and organisations in the last twenty years. It has changed how we communicate, how we shop, how we spend our time and how we develop and grow our businesses. For businesses, digital has not just created new products and services, but fundamentally shifted business models and the dynamic between business and customer, business and supplier, business and employee. It has become a significant force for value and revenue creation, but one that brings with it many challenges.
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cloud analytics, cloud development, cloud storage, cloud management, cloud security, cloud services, storage analytics
    
Pure Storage
Published By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
As a tech leader, you recognize that disruption is afact of life. According to Gartner, enterprise IT has entered an era of digitalization where disruptive new products are providing a continuous stream of growth, innovation, and differentiation. IT overhauls in business productivity—moving to the cloud, supporting a remote workforce, and preserving valuable legacy data while maintaining security and control—are necessary for your business to remain competitive. These changes require communications solutions that can keep pace with the accelerating demands of the connected world.
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Microsoft Office 365
Published By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
HPE technology experts talk about two new storage products from HPE that bring flash performance and other enterprise storage capabilities down to price and simplicity levels that can benefit nearly any organization in the market for shared storage.
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Hewlett Packard Enterprise
Published By: CA Technologies     Published Date: Sep 25, 2017
Today’s markets move with incredible speed. You’re bombarded with new competitive threats every day— new companies, new products, and new technologies. At the same time, opportunities are opening up like never before, all demanding sophisticated evaluations and quick decisions. To varying degrees, your competitors may already be adopting agile, and their resulting ability to sense, create and adapt to change may soon leave you at a competitive disadvantage. Your organization can’t afford to be in reactionary mode any longer. You need the ability to anticipate change—and to embrace and capitalize on it quickly and with confidence.
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organization, customer focused approach, technology, enterprise, integrations, ca technologies
    
CA Technologies
Published By: SAP     Published Date: Sep 19, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
Tags : 
business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: Akamai Technologies     Published Date: Sep 12, 2017
The ways in which the Internet supports our everyday lives have become richer, more engaging, and more mobile. This innovation is driven by the visionaries, designers, developers, and managers of the web experiences that users consume every day. By exploring new ways to solve challenges and improve products and services that enrich our lives, developers and business owners have stretched the Internet to support use cases for which it was never designed. In order to succeed, modern web experiences must seem simple to end-users, even though most ultimately require complex design and technology to deliver.
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web experience, web design, mobile, internet supporters
    
Akamai Technologies
Published By: Red Hat     Published Date: Sep 08, 2017
TransUnion, a leading global risk and information solutions provider, used mainframe computers to support its global business. To improve IT performance and costs, the company launched an initiative, Project Spark, to migrate all of its applications and systems to a Red Hat® operating environment. With the new infrastructure—based on Red Hat Enterprise Linux®, Red Hat JBoss® Middleware, and other Red Hat products—TransUnion achieved faster time to market, greater competitive advantage, improved employee satisfaction, and significant operating cost savings.
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Red Hat
Published By: VMware     Published Date: Sep 06, 2017
"Whether your goal is to migrate an existing XenApp infrastructure to Horizon, replace it with a new system, or simply integrate legacy Citrix infrastructure with your Horizon virtual desktop deployment, VMware has the innovative products and technology you need. Download this white paper to access valuable guidance for planning and undertaking a migration from Citrix XenApp to VMware Horizon through four detailed approaches, including the major steps required for their implementation. "
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vmware, citrix, xenapp, vmware horizon
    
VMware
Published By: CA Technologies     Published Date: Aug 22, 2017
The application economy has forced businesses to transform. To capture new growth opportunities, enterprises are opening up and sharing select data and applications with developers, partners, mobile devices, the cloud and the Internet of Things (IoT). One of the byproducts of this transformation is the discovery that legacy data has value in the application economy—so much so that new revenue opportunities emerge as this data is used in new ways.
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CA Technologies
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