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Published By: MicroStrategy     Published Date: Nov 08, 2019
The use of analytics has exploded across business, and the value it already has delivered has heightened executives' expectations. Now data can be processed in real time to meet a constantly widening range of analytic needs. How your organization utilizes them in the next decade will be essential to your success. These developments come at an opportune time. Organizations are being over-whelmed by the rivers of data generated by applications and systems on-premises or flowing in via the cloud. At the same time, the cost of computational power has declined dramatically, making it practical to apply analytics and generate information on just about anything. But no advance comes without challenges. While the widespread availability of analytics has created seemingly valuable insights, executives and managers are finding that those insights are not easily linked to steps that will improve business outcomes or optimize actions. So the challenge is to make analytics impactful in eve
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MicroStrategy
Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
Published By: Anaplan     Published Date: Sep 11, 2019
As part of a company-wide initiative called Ambition 2020, AXA Germany reimagined and connected its planning processes across the business as it moved them to Anaplan. Done in three phases, the reinvention eliminated spreadsheet nightmares and improved both process transparency and planning efficiency. As a result, months-long planning routines are now complete in days and the foundation is set for further improvements.
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Anaplan
Published By: SailPoint Technologies     Published Date: Oct 21, 2019
Azure Active Directory has become an attractive target for malicious activity. Find out how identity governance can dramatically reduce your risk and increase compliance
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SailPoint Technologies
Published By: AppZen     Published Date: Oct 21, 2019
Spend-related regulatory violations come in the form of different types of payments or gifts, including those to sanctioned organizations or people; debarred organizations or people; organizations or people on an export control list; foreign officials or government-owned entities; politically-exposed people; and healthcare professionals or organizations. How do you know if you have these violations hiding in your organization's expenses, contracts, or invoices? It’s not easy to weed them out, and if you don’t have an automated, systematic approach, doing so is prohibitively time consuming.
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AppZen
Published By: Iovation     Published Date: Aug 02, 2019
Account takeover. Synthetic identities. The security risks that financial services and online merchants face are endless, and the fraud landscape is changing dramatically. You not only need to be aware of how it’s evolving, but how to address these threats, protect your customers and your brand. iovation has analyzed data from our consortium made up of six billion devices seen, 55 million fraud reports, and thousands of fraud analysts to determine the most significant fraud trends and what you can do to combat them.
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Iovation
Published By: KPMG     Published Date: Jun 06, 2019
A global mobility revolution has already begun and is accelerating rapidly, opening up major opportunities and challenges for players across the mobility ecosystem. Read this report to discover: • the likely winners and losers in the mobility revolution • how the way people and goods are moved will change dramatically • how the mobility revolution will impact eight traditional sectors • what alliances organisations must build to win in this brave new world.
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KPMG
Published By: Bell Micro     Published Date: Jun 14, 2010
This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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bell micro, ibm xiv, storage system management, virtualization architecture
    
Bell Micro
Published By: Workday     Published Date: Jul 30, 2019
Technology today is shaking up the way we work. To help IT leaders navigate the best path forward, we created a digital magazine called CIO Perspectives. Read it for insights and guidance from leaders and visionaries on how to break free from day-to-day tasks and gain a greater perspective.
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Workday
Published By: CFA Institute     Published Date: Oct 07, 2019
Performance evaluation is coming of age. Once a narrow, back office role focused solely on crunching returns, it has become ever more integrated into the DNA of investment firms. Both internally and externally, performance evaluation adds value, helping senior management make key judgement calls where the difference between the right solution and the wrong solution is the difference between growth or decline. The performance analyst of the future will provide valuable input into nearly every area of an investment firm. What began as a mathematical task—calculating investment returns—is morphing into something much broader. The objective of performance evaluation today is determining what is behind the return being analyzed. What were the key drivers—allocation or selection? What risk was taken to achieve the return? Was it skill, or was it luck, that produced the return?
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CFA Institute
Published By: ttec     Published Date: Jul 24, 2019
One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But today’s consumers have little patience for conversational bots that can’t understand what they’re saying or don’t know how to provide an accurate answer.
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ttec
Published By: Menlo Security     Published Date: Nov 11, 2019
"Internet Isolation Provides 100% Protection from Web-based Attacks without Changing the Native User Experience. The breach of 1.5 million patient records—including patient data for the prime minister—at SingHealth, Singapore’s largest group of healthcare institutions, has been called the most serious breach of personal data in the nation’s history. The breach was of great concern and created a chill of fear in many public and private organizations throughout the region and the world. If Singapore, one of the world’s most connected countries, as well as one of the world’s most cybersecure, could have a breach of this magnitude perpetrated against a national institution, why couldn’t this happen to any organization, anywhere? In This White Paper We Will Discuss: - What is the network separation concept? - Who uses network separation? - What is Isolation and how it can separation networks?"
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Menlo Security
Published By: Menlo Security     Published Date: Nov 12, 2019
"Protecting organizations from Web threats has typically been done with a proxy or DNS solution but a new approach has emerged. Isolation defends against today’s sophisticated zero-day exploits using an “air-gapped” browsing approach. Identified by Gartner as ""one of the single most significant ways to reduce web-based attacks,"" remote browser isolation has become an important line item in IT budgets around the world. But not all Isolation is created equal. With so many offerings how do you weed through the noise? Learn: - Why remote browser isolation technology adoption is on the rise - Key use cases for Isolation that should be evaluated - 3 critical requirements when selecting a practical browser isolation solution"
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Menlo Security
Published By: Genesys     Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences Start small and deploy fast with MicroApps
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Ounce Labs, an IBM Company     Published Date: Dec 15, 2009
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
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ounce labs, it securitym it risk, software applications, pci dss, hipaa, glba, data security, source code vulnerabilities
    
Ounce Labs, an IBM Company
Published By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
Published By: StrongMail     Published Date: Jul 31, 2009
The rise of social media is intrinsically connected to email, which was itself the first social network. Email marketers must leverage this complementary channel to expand their reach beyond the email list, realizing the power of viral marketing in the social web.
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strongmail, social media, email marketing, emarketing, roi, swyn, networks, social networking
    
StrongMail
Published By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
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ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
    
Upsite Technologies
Published By: VanillaSoft     Published Date: Sep 08, 2010
VanillaSoft is used by thousands who need robust lead management software with CRM functionality but also need to power their inside sales reps and drive productivity by deploying best in class productivity tools.
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vanillasoft
    
VanillaSoft
Published By: Extensis     Published Date: May 04, 2008
Integrated marketing communications agency, CMD, has an easy way of tracking the payoff from implementing Portfolio Server and Suitcase Server to manage their digital assets and fonts. It's called more billable hours.
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cmd, extensis, font, website design, server, communications, digital asset management'
    
Extensis
Published By: SAS     Published Date: Nov 08, 2019
As organizations continue to adopt predictive analytics, many are struggling to make it stick. Challenges include skills, executive and organizational support, and data infrastructure issues. Many organizations have not considered how to practically put analytics to work, given the organizational, technology, process, and deployment issues they face. Addressing these issues involves a combination of traditional and new technologies and practices. Some practical considerations highlighted in this report include: Model Development, Infrastructure and Operational Process.
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SAS
Published By: MIT Academy of Engineering, Pune     Published Date: Mar 05, 2013
A Java application that will successfully be able to retrieve, insert & delete data from our database which will be implemented in HBase along with.Basically the idea is to provide much faster, safer method to transmit & receive huge amounts of data
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MIT Academy of Engineering, Pune
Published By: ASME     Published Date: Oct 22, 2019
Historically, businesses and organizations have been using 3D printing in one centralized lab such as a rapid prototyping (RP) shop or manufacturing lab. As 3D printing has become more affordable and easier to use, office-friendly 3D printers are now appearing within arm’s reach of designers and engineers. Distributed 3D printing – or point-of-use 3D printing – refers to placing (or distributing) 3D printing systems and post-processing equipment throughout the organization in the spaces where designers and engineers are doing most of their work. Having 3D printers close at hand allows for real-time design testing, adjusting and iteration that’s often desired in the early stages of the design cycle. This e-Book explores: When to use distributed 3D printing 4 questions to consider How to choose a 3D printer
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ASME
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