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online training tool

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Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: Citrix Online     Published Date: Jun 09, 2010
Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.
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citrix gototraining, online training, web conferencing tool, elearning
    
Citrix Online
Published By: GoToTraining     Published Date: Jul 08, 2011
This comprehensive GoToTraining best practices guide explains how to take your online training to new heights and gets you on the path to becoming a virtual training expert. Learn best practices for online training in general and get practical tips for using the GoToTraining toolkit to your greatest advantage.
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citrix gototraining, effective online training, training program, expert strategies, online training tool, learner engagement
    
GoToTraining
Published By: SyberWorks     Published Date: Oct 21, 2008
The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started. These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.
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syberworks, e-learning, internet, aicc, scorm, learning management systems, learning management system, e-learning, elearning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management
    
SyberWorks
Published By: SyberWorks     Published Date: Oct 21, 2008
In most cases, the biggest quandary an organization must solve is to put together a rational, i.e., a cost justified, business case why they should spend capital to invest in a learning management system. The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning.
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syberworks, e-learning, roi, global workforce, just-in-time learning, learning management systems, learning management system, e-learning, elearning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management
    
SyberWorks
Published By: SyberWorks     Published Date: Oct 21, 2008
This blind case study focuses on the operations division of a Fortune 500 company had significant challenges training its franchisees. They struggled with an 8 to 12 month backlog in providing training for their new franchisees coming on board. Anecdotally, when they did get around to training new people, the requirements and curriculum were outdated and in the process of being revised. Their franchisees and employees were never current on updated company policies and procedures. These franchises were spread all over the country, so it was costly to train their franchisees using traditional onsite training methods.
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syberworks, learning management system, roi, learning management systems, learning management system, e-learning, elearning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management, schedule simulation, fda 21 cfr part 11
    
SyberWorks
Published By: SyberWorks     Published Date: Oct 21, 2008
Jean Ann Larson, Chief Learning Officer (CLO), and Tawanna Foggs, Educational Systems Coordinator, of William Beaumont Hospitals, talk about their use of the SyberWorks Learning Management System to train and certify hospital employees.
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syberworks, learning management system, learning management systems, learning management system, e-learning, elearning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management, schedule simulation, fda 21 cfr part 11, compliance management
    
SyberWorks
Published By: SyberWorks     Published Date: Oct 21, 2008
Claudia Innes, Corporate Marketing Director for Fairchild Semiconductor, Inc. discusses their use of the SyberWorks Hosted e-Learning Solution to create a marketing-information portal to provide marketing and performance support for their sales staff, sales engineers, partners, and distributors in the power-supply segment.
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syberworks, e-learning, elearning, performance support, learning management systems, learning management system, e-learning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management, schedule simulation, fda 21 cfr part 11
    
SyberWorks
Published By: SyberWorks     Published Date: Oct 21, 2008
Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.
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syberworks, e-learning, elearning, training program, drivers, learning management systems, learning management system, e-learning, web based training, training management systems, training management system, online training software, web based training software, e-learning, sop automation, seminar logistics, classroom management, online survey tool, competency management, schedule simulation
    
SyberWorks
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