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Published By: ParAccel     Published Date: Oct 22, 2010
This white paper outlines these challenges and provides a clear path to providing the accelerated insight needed to perform in today's complicated business environment to reduce risk, stop fraud and increase profits.
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paraccel, financial services, macroeconomic risk, fraud, analytic database, performance
    
ParAccel
Published By: LogMeIn     Published Date: Oct 10, 2014
This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
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logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center
    
LogMeIn
Published By: Skillsoft     Published Date: Jan 12, 2015
Keeping your employees safe and preventing accidents is essential for your company’s business and operating plans. Having a comprehensive workplace safety program can help your organization stay on-track. Skillsoft Global Compliance Solutions has compiled this resource guide that outlines essential areas you may be overlooking in constructing your program, as well as details on how considering these can assist in yielding the highest impact possible.
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workplace safety, training, osha, safety, health, environmental health and safety, compliance, hazards, safety intervention, accident prevention
    
Skillsoft
Published By: McAfee     Published Date: Nov 19, 2013
This technical brief outlines enterprise email sender identity technologies.
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spear-phishing, dmarc, spf, dkim, mcafee email protection, saas, email security
    
McAfee
Published By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
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customer satisfaction, it support, communication, business users
    
BMC Software
Published By: E-SignLive by Silanis     Published Date: Oct 02, 2013
An introduction to electronic signature technology for banks: What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions, shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
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banking, financial services, credit unions
    
E-SignLive by Silanis
Published By: Paycor     Published Date: Jun 05, 2014
Many healthcare organizations struggle with staffing, tracking certifications, managing turnover and other HR issues. How can you manage it all? This two-page article outlines three top challenges and possible solutions. Reading it will provide you valuable insight into addressing training and certification challenges, approaching staffing shortages and high turnover rates, managing payroll and time-tracking issues, and help your organization focus on providing the best patient care.
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healthcare, management, human resources, payroll, retention, turnover
    
Paycor
Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement
    
join.me
Published By: Polycom     Published Date: May 12, 2015
The infographic Top Challenges of 2015 for Financial Institutions outlines the industry’s trends and landscape.
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polycom, finance, best practices, fsi, business model, technology
    
Polycom
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
There’s growing, industry-wide pressure to integrate more software and electronics into products. In fact, innovative products are now critical to the success of future-thinking companies — 52 percent of companies developing smart products fear they’ll lose market share unless they continue to make products smarter. There are, however, unique challenges that come with perfecting development processes and managing complexities. This e-book, by research firm Tech-Clarity, outlines steps to successfully transforming your products into smart, connected systems.
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transform, design, product, electronics, software
    
Dassault Systemes SolidWorks Corp.
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 28, 2019
The newest version of the TLS protocol was recently approved by the IETF -- version 1.3. There are several key changes in this protocol such as a requirement to use Perfect Forward Ciphers, and the introduction of a Zero Round Trip Time handshake for session resumption. In this video, John outlines many of the important features of this new protocol.
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tls 1.3
    
F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 28, 2019
John outlines the concept of Perfect Forward Secrecy and describes what it takes to achieve this level of security.
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security, forward secrecy
    
F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 28, 2019
The newest version of the TLS protocol was recently approved by the IETF -- version 1.3. There are several key changes in this protocol such as a requirement to use Perfect Forward Ciphers, and the introduction of a Zero Round Trip Time handshake for session resumption. In this video, John outlines many of the important features of this new protocol.
Tags : 
tls 1.3
    
F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Jan 28, 2019
John outlines the concept of Perfect Forward Secrecy and describes what it takes to achieve this level of security.
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security, forward secrecy
    
F5 Networks Singapore Pte Ltd
Published By: Recorded Future     Published Date: Feb 13, 2019
This white paper outlines current approaches to implementing SIEM and enriching security products with threat intelligence
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Recorded Future
Published By: Recorded Future     Published Date: Feb 13, 2019
This white paper outlines current approaches to implementing SIEM and enriching security products with threat intelligence.
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Recorded Future
Published By: Zebra Technologies     Published Date: May 02, 2018
Up to 14% of medical records include inaccurate, potentially dangerous patient data as a direct result of failures in patient identification. Often, errors can be attributed to outdated manual processes, such as oral verification or written wristbands, which can impact the standard of care delivered. In this white paper Zebra Technologies outlines the benefits of an automated barcode wristband solution, including insight into: Reducing common Patient ID errors The advantages of automated Patient ID processes over manual The best automated barcoding options
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patient, identification, streamline, hospital, processes, optimization, zebra
    
Zebra Technologies
Published By: Kenexa     Published Date: Aug 30, 2011
This white paper outlines the best practices for designing and implementing salary structures.
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kenexa, designing salary structures, merit planning, merit matrix, compensation planning, job-worth hierarchy, job evaluation structure, pay grades, best practices
    
Kenexa
Published By: Kenexa     Published Date: Aug 31, 2011
This white paper outlines the role compensation has in a company's ability to attract and retain the best talent.
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kenexa, compensation, fixed pay, variable pay, market pay, market pricing, pay structures, salary surveys, market data, business lifecycle, market-based salary data
    
Kenexa
Published By: EMC     Published Date: Sep 11, 2014
This paper outlines the top reasons for entry level storage and data protection from EMC, focusing on VNXe3200 and Data Domain DD2200 products.
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data storage, entry level data storage, data protection, emc
    
EMC
Published By: McAfee EMEA     Published Date: Mar 14, 2018
The General Data Protection Regulation (GDPR) will deliver a long overdue modernization and harmonization of privacy and data protection laws across the EU. It replaces legislation that was drafted before phones became smart and the cloud came to transform business. This guide will help you prepare for the GDPR. It outlines the key facts and figures, the questions organizations should ask to help assess their stage of readiness, and a comprehensive toolkit to help develop the capabilities needed to become GDPR-ready. Finally, we offer a short reference sheet covering the key information security professionals need to be prepared.
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McAfee EMEA
Published By: Demandbase     Published Date: Nov 16, 2012
This white paper outlines three steps B2B companies can take to turn live chat, which has been primarily been used as a support tool, into a lead generation engine for a B2B website.
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demandbase, lead generation catalyst, b2c, business to consumer, business to business, b2b marketer
    
Demandbase
Published By: MuleSoft     Published Date: Jan 16, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly. This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture. Read this whitepaper to discover: The top six microservices patterns and the advantages and disadvantages of each Foundational best practices to make sure your microservice implementation is successful How Anypoint Platform can help you implement a microservices architecture in a workable way
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MuleSoft
Published By: MuleSoft     Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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MuleSoft
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