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Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
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Epicor
Published By: Oracle     Published Date: Oct 20, 2017
Oracle’s new cloud platform, included a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics. Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in memory and can prevent hacking explo
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Oracle
Published By: Oracle     Published Date: Oct 20, 2017
On Thursday June 30th, we announced Oracle’s new cloud platform, including a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics. Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in
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Oracle
Published By: Oracle     Published Date: Oct 20, 2017
On Thursday June 30th, we announced Oracle’s new cloud platform, including a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics. Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in
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Oracle
Published By: BlueJeans Network     Published Date: Jun 17, 2016
The concept of all centralizing all communication methodologies (presence, instant messaging, voice, video, and messaging services) within a single system, a.k.a. unified communications or UC, is not new. One of the most popular platforms is Microsoft. In fact, Microsoft has indicated that it has 110 million Skype for Business or Lync users around the world. However, many organizations have yet to fully embrace the video conferencing capabilities available within Skype for Business / Lync. Overall we view Skype for Business (SfB) video conferencing as an excellent choice for sessions involving only SfB users. However, the SfB experience is focused more on content sharing and less on live video. Download this whitepaper to learn 12 situations in which users may wish to use a different video conferencing tool. In this paper, Wainhouse also compares two options for companies seeking better video capabilities.
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skype for business, microsoft lync, video conferencing, bluejeans, employee communications, unified communications
    
BlueJeans Network
Published By: Genesys     Published Date: Apr 07, 2017
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. Read this eBook to learn how to: - Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences - Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice - Evaluate the top five capabilities of a Customer Experience Platform
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genesys, contact center engagement, customer engagement, omnichannel experience, customer experience
    
Genesys
Published By: Monetate     Published Date: Jul 05, 2018
According to The Forrester Wave™: Experience Optimization Platforms, Q2 2018 report, as enterprises continue to consolidate online testing, behavioral targeting and recommendations practices, Experience Optimization Platform (EOP) Providers have been differentiating their services in two key areas: the ability to execute tests across digital channels, and sophistication of behavioral targeting and recommendation techniques. This report assesses the current offering, strategy, and market presence of eight EOP providers, including Monetate. In the report you’ll learn: • Three core capabilities Forrester considers requirements for savvy optimization. • EOP evaluation strategies you can use to evaluate your current vendor (or select a new one) • Criteria that Forrester used to determine Monetate as a “Strong Performer”
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Monetate
Published By: Gleanster Research     Published Date: Nov 08, 2012
This comprehensive 30pg benchmark report explores how companies are implementing and augmenting CRM/SFA platforms with lead management and sales automation capabilities to maximize the value of CRM investments.
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crm, customer relationship management, sfa, salesforce automation, sales, operations, salesforce, sfa
    
Gleanster Research
Published By: MuleSoft     Published Date: Jan 16, 2018
83% of insurance CEOs say they are "concerned" about the speed of technological change in the marketplace. This need for speed within the insurance market is creating a need for an "insurance as a platform" model in order to integrate systems and partners. An integration platform will be the key to delighting customers, launching new and richer products, partnering with third parties such as InsurTech, and ultimately growing revenue. Read this whitepaper to understand: How packaging your insurance organization as a series of discrete capabilities will achieve revenue growth Why adopting an API-led approach to connectivity will quickly achieve this ‘insurance as a platform’ model How you can get started on an insurance integration platform today
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MuleSoft
Published By: MuleSoft     Published Date: Sep 09, 2019
More and more financial institutions are partnering with fintechs and leveraging Application Program Interfaces (APIs) to attract new prospects and to delight current consumers through unprecedented Customer Experience (CX). APIs offer a bridge between systems while paving a digital path to a connected financial ecosystem. The institutions that are able to drive this digital transformation successfully, do not think of these capabilities as additional channels and services. Rather, these institutions understand that they must move from a vision of banking as a physical network of branches and ATMs, to a digital platform, comprising core capabilities such as account servicing and the provision of financial products that can be accessed wherever, and whenever, customers wish. Join this webinar and learn how these institutions are building a digital banking platform with APIs. Presented by: Angie Campos, Industry Marketing for FS&I, MuleSoft Michel Vaja, Head of UK Payments Practice, C
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MuleSoft
Published By: Marketo     Published Date: Jun 08, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms
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automation, security process, virtualization, standardization, configuration management, it automation, circle it
    
Marketo
Published By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
Short brochure that provides an overview of Oracle OPERA Cloud platform, the key business processes it enables, the key capabilities the platform offers, and the benefits for hoteliers
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oracle, opera cloud, hotel operations, hotel distribution
    
Oracle_Hospitality Hotels
Published By: VMware     Published Date: Nov 04, 2016
This 11-page whitepaper discusses the agility needs of today’s business, how IT is choosing a hybrid cloud approach to meet demand, and how hybrid cloud brings more agility but also increases management complexity in an environment that encompasses traditional architectures, private clouds, and public clouds. The paper outlines the role of a cloud management platform with vRealize® Suite for enabling faster and secure provisioning with monitoring and policy-driven controls. It highlights the 3 use cases (Intelligent Ops, Automated IT to Iaas, DevOps-Ready IT), the need for Day 1 and Day 2 capabilities, and how vRealize Suite helps automate IT.
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VMware
Published By: VMware     Published Date: Nov 07, 2016
This 3-page trend brief discusses the IT challenges of digital business, and how CIOs need to improve the delivery of IT to meet business needs. The brief defines cloud management platform, including Day 1/Day 2 capabilities for an advanced platform.
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VMware
Published By: IBM     Published Date: Oct 13, 2017
This BARC document is the third edition of our BARC Score business intelligence vendor evaluation and ranking. This BARC Score evaluates enterprise BI and analytics platforms that are able to fulfill a broad set of BI requirements within the enterprise. Based on countless data points from The BI Survey and many analyst interactions, vendors are rated on a variety of criteria, from product capabilities and architecture to sales and marketing strategy, financial performance and customer feedback.
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barc. business intelligence, analytics, customer feedback
    
IBM
Published By: IBM     Published Date: Jun 15, 2009
Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.
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kentucky baptist convention, case study, nonprofit, lotus software, messaging platform, ibm lotus, domino, 8.5
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm
    
IBM
Published By: Liaison Technologies     Published Date: Feb 07, 2014
This how-to-guide has been designed to help you better evaluate a VAN provider and determine the real value of the offer.
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liaison, van, value-added network, transaction management, real value, reduce errors, accuracy of data, provider consolidation
    
Liaison Technologies
Published By: Netezza IBM US     Published Date: Mar 27, 2012
Across all industries, Revolution R Enterprise advanced analytics platform leverages the capabilities of IBM Netezza Analytics on IBM Netezza's family of data warehouse appliances, merging high-performance, scalable data warehouse technology with advanced in-database analytics and massively parallel capabilities
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ibm, technology, netezza, analytics, enterprise analytics
    
Netezza IBM US
Published By: Adobe     Published Date: Aug 02, 2017
With Adobe Analytics and Adobe Audience Manager—both part of Adobe Marketing Cloud—media companies can overcome today’s audience intelligence challenges. Adobe Analytics is an industry-leading solution for applying real time analytics and detailed segmentation across all of your marketing channels. A unified platform and customer ID unlock powerful customer intelligence and help you discover and retain high-value audiences. Make forward-looking decisions with its predictive intelligence capabilities, and find out which of your marketing efforts are paying off with its attribution functionality.
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goals and kpis, data warehouse, resource management, insight loop, content and campaigns, audience optimisation
    
Adobe
Published By: Limelight Networks     Published Date: Jul 31, 2012
In this report you will learn how today's WCM platforms are fusing the best marketing automation practices with content management, allowing marketers to leverage content in new and innovative ways. Discover 10 of the top capabilities you should be considering for your website.
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web content management, wcm, it management, it support, cms, marketing automation, visitor profiles, market segmentation
    
Limelight Networks
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