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Published By: Salesforce     Published Date: May 02, 2016
This e-book will take a closer look at the five teams that play a vital role in elevating each sale.
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salesforce, sales team, high performance, quota, team selling, customer journey
    
Salesforce
Published By: Silver Peak     Published Date: Feb 11, 2016
he WAN has always been about connecting users to applications and moving data, but the playing field has now changed with datacenters migrating to the cloud along with missioncritical applications. .
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wan, enterprises, saas, broadband internet, data, connectivity, connection, cloud, technology
    
Silver Peak
Published By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Oracle ODA     Published Date: Dec 06, 2016
It’s no secret that data-driven business strategies have resulted in unprecedented data growth and management of more complex database structures. Not only that, but IT leadership continues to play a strategic role in the direction of the business, especially as these disruptive business strategies come into play. This white paper addresses some of the key considerations IT management should have as they evaluate their IT roadmap and infrastructure to meet these dynamic enterprise needs.
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Oracle ODA
Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
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insurance industry, wns, benefits of wns
    
WNS
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
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visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Wasabi     Published Date: Oct 20, 2017
For the past several years cloud storage has been dominated by three main players, Amazon, Google and Microsoft, offering relatively comparable services and solutions. Armed with revolutionary technology and an egalitarian philosophy, Wasabi is transforming what cloud storage can be and do. In this white paper we focus on cloud storage pricing comparing the economics of Wasabi versus the leading cloud storage options. Free trial with no credit card required offer available as well.
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cloud storage, wasabi, cloud computing, storage, data protection
    
Wasabi
Published By: Wasabi     Published Date: Oct 26, 2017
Kim Komando, “America’s Digital Goddess,” is a leading radio host and web entrepreneur. Every month her video-taped three-hour weekly radio show adds 2.8 TB of video content to its extensive playback library. Switching from their current storage solution, a combination of NAS Arrays and Tape Drives, to Wasabi not only generated huge savings it was simpler and faster. Plus, since Cloudberry works seamlessly with Wasabi, the show also enjoys efficient and cost-effective remote data protection. In this Case Study read in detail how the ‘Kim Komando Show’ made the transition to next generation cloud storage.
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data protection, multimedia content, cloud storage, backup, recovery, secondary storage platform
    
Wasabi
Published By: TE Connectivity     Published Date: Feb 23, 2018
In our increasingly connected world, quality, reliability and consistency matter a great deal, particularly in the context of the smart home ecosystem. The antennas, connectors, relays, sensors, switches, terminals and tubing inside these devices play critical roles in the product’s ultimate functionality. If you don’t focus on the right components or choose the wrong or incompatible ones, then device reliability becomes an issue.
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TE Connectivity
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Traditional organizations across the globe are transforming to compete against digital-only players, in restructuring to put the customer first. The world’s buying behavior - and people’s behavior in relation to technology - is quickly changing in connection with online distribution channels, smart devices, and their interplay with offline touchpoints. Siloed business systems and their old reporting lines need to shift, and synchronize - fast.
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programme, manager, data, analyst, technical
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: Bluecore     Published Date: Oct 23, 2018
The second purchase has taken on almost mythical qualities over the past few years because of both the difficulty many retailers face in attaining it and the potential it holds for those retailers who can make it happen. For example, converting just 5% of one-time buyers into two-time buyers can lead to an additional $550,000 in potential revenue over the next two years. But crossing the chasm from first purchase to second purchase is typically the most difficult for retailers. So what does it take? We’ve got your back with a special Second Purchase edition of our Rethinking Retail Playbook, featuring five ideas to help you make sure one-time buyers don’t become only-time buyers.
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retail, playbook, buyer, bluecore
    
Bluecore
Published By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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Turbonomic
Published By: Splunk     Published Date: Aug 17, 2018
he digital transformation era has left organizations uncertain about how to best use all their newly generated data to foster growth and edge out the competition. This has led to the development of a new set of smart technologies to enhance an organizations’ ability to parse through extensive troves of data to find new insights. Download your complimentary copy of “AI and Machine Learning in Your Organization” to avoid missing out on valuable business insights. You’ll learn about: *The critical role AI and machine learning play in finding answers *How data is the fuel for your machine learning and AI-powered initiatives *The ways in which AI and machine learning are being applied today to bolster IT operations and security
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Splunk
Published By: CyberSource EMEA     Published Date: May 04, 2018
Digital technology is creating change at a pace never seen before. Customers now expect speed, ease, choice and a personalised service. It makes customer experience key to success. And it sets merchants a challenge. To survive, and thrive, businesses need to stay agile in everything they do –including how they manage fraud. As the people who set the strategy that determines if an order is accepted or not, fraud teams have a pivotal role to play in improving customer experience and reducing risk. This makes fraud management more than a back-office utility. It’s a way to differentiate your business and achieve a competitive advantage. This is the question we put to three specialists from CyberSource – as well as Chris Monk from digital literacy agency Decoded. This report reflects their expert opinion, and explores: • The changing landscape for businesses. • The key challenges for fraud teams. • How to develop an agile fraud solution
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CyberSource EMEA
Published By: Intel     Published Date: Dec 13, 2018
Technology plays a key role in online shopping, where online retailers gain a greater understanding of their customers through data from their browsing and purchasing habits. Today, when consumers shop in brick-and-mortar stores, they expect the same personalized and responsive service. To help retailers achieve this level of service, a combination of hardware and software—Intel® Vision Accelerator Design products, cameras, AI deep learning video analysis technology— do the work for you. Uncover how Advantech system uses the Intel Vision Accelerator Design with Intel Movidius VPU to drive • Overall store performance such as the number of visitors and transactions, point-of-sale data, sales per shopper and the store’s ranking, and can distinguish traffic patterns by weather and time of day • Traffic and sales analysis for better staff allocation and marketing-event planning • Store heatmap analysis for more precise merchandise placement and product promotion
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Intel
Published By: Intel     Published Date: Dec 13, 2018
Robots play a key role in achieving manufacturing efficiencies and reducing labor intensive operations across diverse industries. Traditional machine vision has its limitations, however—typically, it can only conduct defect detection and classification based on fixed rules and work in fixed environments. To add on, the complexity of robotic system design poses challenges for many manufacturers to identify and integrate subsystems from multiple vendors. The future of robot and machine solutions is a production environment where devices, machines, robots, and sensors are interoperable. Find out how NexCOBOT integrates AI-driven vision capabilities into robotics to improve quality and accuracy over traditional machine vision—as well as providing an open and modular solution for users to develop a robot control system that best fits their particular application requirements.
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Intel
Published By: KPMG     Published Date: Oct 19, 2018
A framework for business-IT collaboration Despite often massive investment, many digital transformation efforts fail. Why? One of the biggest culprits is business and IT leaders viewing digital transformation as a pure technology play—e.g. the flawed mindset that you can just plug in a new app, solution or system and let it run. KPMG’s approach to Technology Strategy and Selection (TSS) helps companies take full advantage of emerging technologies by aligning the technology strategy with the future aspirations of the business. Learn how KPMG helps business and IT leaders join together to strategically choose, implement and leverage technology to enjoy their full benefits.
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KPMG
Published By: Sparton Corporation     Published Date: Oct 09, 2018
Manufacturing suppliers range from approved vendors and contract manufacturers (CMs) who only deliver materials and services to complex strategic partnerships. A transactional relationship based primarily on order fulfillment might work well for some companies. However, by taking a CM relationship to the next level of supplier-partner, organizations gain strategic benefits including cost savings, reduced risks, and optimized profits. The right cultural fit and the right-sized partner for your business can play a key role in building this long-term relationship.
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Sparton Corporation
Published By: VMWare EMEA     Published Date: Oct 23, 2017
Today, applications facilitate commerce on a global scale. They play a key role in delivering products and services to customers, a role that directly affects the success of the business. Companies that rapidly deploy, update, and manage business applications have a competitive advantage. To maintain this fast pace, many organizations have adopted a hybrid cloud—a combination of private and public clouds—to become more agile. But true agility isn’t easy
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
VMWare EMEA
Published By: HERE Technologies     Published Date: Sep 27, 2018
Location has become paramount to building new apps, services, experiences and business models. If data is the new oil, then location is the crude oil. This is why most of the top location platform players have been developing technologies to power next-generation autonomous mobility systems. And the “richness” of location data and real-time intelligence are becoming strong monetization opportunities. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors, including Google, TomTom and Mapbox. Learn why the HERE Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
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HERE Technologies
Published By: Workday     Published Date: Apr 30, 2019
We know medium enterprises have limited resources. That’s why we've put together a plan to help guide you through priority initiatives when it comes to building out your HR Core strategy and how to apply it in to a system for scalability. Read now.
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workday, workforce technology, digital strategy
    
Workday
Published By: Netsuite     Published Date: Jul 24, 2017
Baseball has always collected in-game data. However, until recently, fans didn’t have easy access to the various statistics that coaches used for key decisions important for the development of the players and success on the baseball field. It’s not unlike how traditional business intelligence is delivered. Data and reports are set aside for a few experts who determine what is important for you. Today, baseball statistics are widely available during broadcasts on TV, PCs and mobile devices. Basic data displays like inning and score are enhanced with metrics meaningful to students of the game, such as pitch speed, strikeout percentages and hit zones. It’s a good example of vital information being delivered in real-time, on demand and in context.
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Netsuite
Published By: Workday DACH     Published Date: May 01, 2019
Mittelständische Unternehmen verfügen häufig über begrenzte Ressourcen. Deshalb möchten wir Sie mit diesem Leitfaden bei der Entwicklung einer Strategie für Ihre HR-Basis unterstützen. Neben den entscheidenden Schritten erfahren Sie, wie diese Strategie zusammen mit der richtigen Lösung für Skalierbarkeit sorgt. Jetzt lesen.
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belegschafts technologie, digitale strategie
    
Workday DACH
Published By: Workday Netherlands     Published Date: Apr 30, 2019
We weten dat middelgrote bedrijven vaak weinig resources tot hun beschikking hebben. Daarom hebben we een plan opgesteld om u te helpen bij het leggen van een sterke basis voor HR, en het inzetten van deze basis voor groei en schaalbaarheid. Nu lezen.
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workday, workforce technology, digital strategy
    
Workday Netherlands
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