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Published By: HSBC     Published Date: Feb 27, 2019
So, you want to take your company global? For many organizations, forward growth means international expansion. While you may recognize the need for this growth, making it happen is another matter. In order to expand into new markets, you’ll need to identify your growth strategy, navigate unclear rules and regulations, understand cultural differences, and so much more. There are many complex considerations when growing your business globally – many of which you didn’t need to address in order to grow domestically. ____ The materials contained in this website are not intended for audiences located outside of the United States. This site does not intend to collect personal information about persons located outside the US and no marketing or services are directed at individuals located in the European Union. Content is Sponsored by HSBC
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HSBC
Published By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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Interactions
Published By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
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Interactions
Published By: Group M_IBM Q119     Published Date: Feb 22, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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Group M_IBM Q119
Published By: Stratasys EMEA     Published Date: Feb 21, 2019
Factory production lines know the right jig or fixture speeds production, which increases productivity. But that’s just the beginning. Well-designed tools are more ergonomic, offering both increased worker safety and productivity, as well as cost savings. Traditional machining produces heavy, costly, multi-piece tools that become an even greater liability as repetitive motion injuries erode line productivity with worker disability. Redesign means even more protracted timelines for machined parts. While essential to efficiency, accuracy and safety, jigs and fixtures are often considered a necessary evil in the overall production process. Costly, protracted timelines for machined jigs and fixtures are the culprit here, especially for the often complex designs necessary to meet unique part needs. This, along with certain complex designs that simply cannot be manufactured using traditional methods are a reality on the production floor. But there is a better way. 3D printed jigs and fixture
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Stratasys EMEA
Published By: Apstra     Published Date: Feb 21, 2019
Modern data centers based on hyperscale, leaf-spine switching architectures are growing so large and complex they are outstripping the capacity of operators to engineer, configure and manage these networks using traditional tools and techniques. As a result, data center operators are looking for new ways to automate workflows, maximize uptime and increase operational agility while reducing operating costs
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acg, data center efficiency
    
Apstra
Published By: Gigamon     Published Date: Feb 20, 2019
Download “How to Strengthen Security While Optimizing Network Performance” to see how next-generation network packet brokers (NGNPBs) mitigate security tool sprawl, simplify IT management and improve network availability. NGNPBs help align network and security teams by creating a single view of network infrastructure and data management. See why you should shift your infrastructure strategy toward NGNPBs to boost efficiency and reduce complexity. Learn more by downloading this new research now.
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Gigamon
Published By: Viavi Solutions     Published Date: Feb 19, 2019
Is the IT troubleshooting process broken? It’s no secret that enterprise personnel no longer work in the same way as they did in the past. The real mystery is why we keep trying to resolve today’s complex hybrid IT issues with yesterday’s processes and systems. How can we be expected to troubleshoot user experience with network performance data alone?
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Viavi Solutions
Published By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
oftware-Defined WAN, or SD-WAN for short, is at the leading edge of software-based networking deployments. SD-WAN offers significant business value for organizations with distributed branches in terms of business agility and the ability to leverage Internet bandwidth economics – put simply, cost savings. This Software-Defined WAN For Dummies book explains the way for IT and business managers to migrate to a distributed network which is less complex, more flexible and easier to manage. With this book, VMware and Dan Pitt make an important contribution to better understanding the future of WAN implementations.
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software-based networking, vmware, sd-wan
    
VMware SD-WAN by VeloCloud
Published By: Unit4     Published Date: Feb 18, 2019
Are you looking to rise above the growing climate of unrest and change, and choose the right tools to help you operate efficiently and consistently in a VUCA environment? Find out what are the unique realities of non-profits, why traditional Enterprise Resource Planning solution (ERP) fail non-profits and what to look for when choosing your ERP solution.
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nonprofit, ngo, erp, business planning, social impact, grant management
    
Unit4
Published By: Unit4     Published Date: Feb 18, 2019
Are you looking to rise above the growing climate of unrest and change, and choose the right tools to help you operate efficiently and consistently in a VUCA environment? Find out what are the unique realities of non-profits, why traditional Enterprise Resource Planning solution (ERP) fail non-profits and what to look for when choosing your ERP solution.
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Unit4
Published By: Group M_IBM Q119     Published Date: Feb 15, 2019
With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts. In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
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Group M_IBM Q119
Published By: CrowdStrike     Published Date: Feb 14, 2019
A SANS Review of CrowdStrike Falcon X While threat intelligence can transform an organization's security posture, it can also be complex and costly for organizations to adopt and operationalize. With that in mind, SANS Analyst Dave Shackleford tested CrowdStrike Falcon XTM threat intelligence and the report of his findings is now available. Falcon X enables cybersecurity teams to automatically analyze malware found on endpoints, find related threats and enrich the results with customized threat intelligence. The SANS Review of Falcon X encapsulates and explains the analyst’s findings and details how CrowdStrike can help your security operations center (SOC) team make predictive security a reality. Download this report to learn: • How intelligence automation, built into the Falcon endpoint protection platform, enables teams, of all skills and sizes, to make better decisions and respond faster • How Falcon X performs investigations and delivers actionable intelligence with custom indicat
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CrowdStrike
Published By: CrowdStrike     Published Date: Feb 14, 2019
How adopting a framework can optimize cybersecurity Today’s threat landscape has created new challenges for security analysts and incident responders, as the number of alerts and their complexity have increased significantly. Organizations with small IT teams are overwhelmed, often lacking the time or resources to investigate every alert. Failing to do so means a high-risk threat might go unnoticed. This can result in a devastating breach, damaging an organization's finances and reputation. This white paper discusses how CrowdStrike is solving these challenges, by implementing the MITRE ATT&CK™ Framework across multiple CrowdStrike processes and product features to help improve analyst’s productivity and prevent breaches. This provides many benefits, including time savings; adding advanced context to security alerts and information; and enabling a common, shared language. However, it also provides some hidden advantages, especially concerning cybersecurity. Read this whitepaper to lear
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CrowdStrike
Published By: HP Inc.     Published Date: Feb 14, 2019
How to overcome complexity and be ready for future growth. The modern production digital print market brought a world of opportunities for micro-runs and variable data printing into the hands of Print Service Providers (PSPs). With print available in any quantity to anyone, print is being democratized, resulting in ever-greater numbers of increasingly smaller jobs. The old print model of high-volume static print is being replaced with a myriad of micro-runs and micro-jobs. Automation that allows PSP owners to master the ensuing complexity and respond faster than ever before is enabling them to refocus on market development and on delivering value.
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HP Inc.
Published By: TIBCO Software     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud™ Mashery® to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software
Published By: TIBCO Software     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud™ Mashery® to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world.  Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohitib visibility and control in distributed architectures. The brief also explains: - The Citrix Networking approach to delivering reliability and a high-quality experience - How to ensure reliable access to apps at branch and remote locations while keeping costs low - How to provide full visibility and analytics for your network, applications, users, and data"
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Citrix Systems
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Whether your organization is going all in on cloud or they have a more conservative approach, the undeniable reality is that workloads are moving to the cloud at warp speed. And with many IT leaders concerned that the complexity of the network hampers their organization's ability to migrate apps to the cloud, it's up to you to transform the network to meet the new demands. Read this e-book to learn how a unified app-delivery strategy can help you: - Increase IT efficiency - Reduce security risks - Free IT staff to focus on more strategic initiatives"
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Citrix Systems
Published By: StreamSets     Published Date: Feb 13, 2019
Enterprise analytics has quickly evolved from a centralized business intelligence function for historical reporting and dashboards to a democratized capability where anyone can access, analyze and act on all available information, often in real-time while employing advanced techniques. But the complex, dynamic and urgent nature of modern data analytics demands a new approach to data integration.
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StreamSets
Published By: Attunity     Published Date: Feb 12, 2019
Read this technical whitepaper to learn how data architects and DBAs can avoid the struggle of complex scripting for Kafka in modern data environments. You’ll also gain tips on how to avoid the time-consuming hassle of manually configuring data producers and data type conversions. Specifically, this paper will guide you on how to overcome these challenges by leveraging innovative technology such as Attunity Replicate. The solution can easily integrate source metadata and schema changes for automated configuration real-time data feeds and best practices.
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data streaming, kafka, metadata integration, metadata, data streaming, apache kafka, data integration, data analytics
    
Attunity
Published By: Rackspace     Published Date: Feb 12, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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Rackspace
Published By: HERE Technologies     Published Date: Feb 12, 2019
Rising urbanization has brought unprecedented levels of traffic and congestion to our major towns and cities. Departments of transport are battling to ensure their regions aren’t negatively impacted by increased pressure on their road networks. On the frontline are traffic operators and planners. Every day, they face complex challenges as they attempt to improve traffic flow, minimize incidents, and unearth solutions to network issues. This eBook explains how traffic planners and operators can use data to help overcome some of the challenges they face.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: Marketo     Published Date: Feb 11, 2019
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue. In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team. ResizedImage389253 dog with laptop lead generation You’ll learn how to: Define a lead and understand his or her buying journey Build a robust lead generation strategy t
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Marketo
Published By: Infosys     Published Date: Feb 11, 2019
Good coffee is more than just a drink - it's an art. And coffee connoisseurs (distributors, retailers, and consumers) want to be sure of the authenticity of the art they buy. But given the complex supply chain and the number of stakeholders involved in getting coffee from the farm to the cup, it is almost impossible to ascertain the lineage, health, and origin of your coffee.
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Infosys
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