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Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
Virtualization and cloud computing can help your organization achieve significant savings in data center hardware costs, operational expenditures, and energy demands— while achieving improvements in quality of service and business agility. However, as data centers continue to transition from physical to virtual and now increasingly, cloud environments, traditional security can slow down provisioning, become difficult to manage, and cause performance lag. As you scale your virtual environment and adopt software defined networking, evolving your approach to security can reduce time, effort, and impact on CPU, network, and storage. Read this white paper to learn more about virtualization and cloud computing.
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security, virtualization, cloud computing, trend micro
    
CDW-Trend Micro
Published By: Avaya     Published Date: Jun 15, 2016
Solving critical healthcare IT challenges with software-defined networkingDigitization is changing healthcare forever as organizations look to deliver better quality services, improve patient safety and provide the highest levels of security. Healthcare IT leaders should look to leverage a software-defined network. Read the latest from ZK Research to learn more.
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healthcare, information technology, networking, security
    
Avaya
Published By: Cambium Networks     Published Date: Oct 03, 2016
Download this white paper to learn more about these 7 things utilities should know about private wireless networks: Capacity vs. range Topologies (PTP, Rings, Mesh, PMP) Licensed vs. unlicensed Line of sight vs. non-line of sight Security Quality of service Network management
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wireless networks, security, network management, quality of service
    
Cambium Networks
Published By: Comcast Business     Published Date: Dec 04, 2018
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 06, 2019
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home. That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
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restaurants, quick-serve restaurants, qsr, fast food, convenience food, restaurant technology, qsr technology, guest experience
    
Comcast Business
Published By: Alcatel Lucent Enterprise     Published Date: Aug 31, 2017
Everyone expects wireless mobility that provides a high quality experience – but delivering that from arrival to departure in your transportation system is highly complex. Customers want the mobile services that make their life easier such as personalized promotions and navigation guides. Operators want to be able to handle more people, making the customer journey as secure and comfortable as possible, while reducing cost and risk. And all of this depends on the network.
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wayfinding, retail promotion, customer identification, analytics, data, automation, business streams
    
Alcatel Lucent Enterprise
Published By: EMA     Published Date: Oct 01, 2014
A new mantra is emerging for IT professionals – Quality of Experience (QoE). In order to align monitoring and management practices with the true demands of the business, IT professionals must expand beyond traditional comfort zones of watching network and system health metrics to begin measuring and understanding the experience IT end users are having. Join EMA Vice President of Research, Jim Frey, and Fluke Networks Director of Products, Doug Roberts, for this on-demand webinar and discussion that will reveal:
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quality of experience, qoe, monitoring, network, systems, applications, services, proactive practices
    
EMA
Published By: ClearSlide, Inc     Published Date: Feb 25, 2015
Organizations treat customer data as a key component of CRM. Many organizations see an effective customer data management strategy as an important cornerstone of their CRM strategy. Most organizations are moving beyond tactical CRM initiatives focused on saving cost and driving efficiency to making their organization more effective and focused on driving better customer engagement and experience. Customer data is used to enhance customer experiences, improve service quality, target marketing efforts, capture customer sentiment, increase upsell opportunities and trigger product and service innovation.
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crm, big data, customer engagement, customer service
    
ClearSlide, Inc
Published By: Polycom     Published Date: Sep 24, 2014
As powerful as Microsoft Lync is, buyers should understand it is not a complete UC solution, and use of strategic partners is necessary. Voice and video are the most difficult services to provision correctly as workers require a high-quality, real-time experience. Anything short of that can remove many of the ROI benefits the company was hoping to realize. As such, companies deploying Lync should choose the best possible voice and video partner for Lync to simplify deployments and optimize user experience. Read why Polycom is a top strategic partner for Microsoft Lync for mission-critical voice and video services.
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risk, minimizing, maximizing, roi, lync, deployments, solution, provision
    
Polycom
Published By: SAP     Published Date: Jun 23, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
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single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
    
SAP
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
    
Numara Software
Published By: Pillar Data Systems     Published Date: Apr 20, 2010
Download this white paper to learn how to avoid over-provisioning your storage so you can avoid additional capital expenditure and increase your ROI.
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pillar data systems, quality of service, qos, roi, shared storage environment
    
Pillar Data Systems
Published By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
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sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics
    
SAS
Published By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
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citrix, executives, business, customer experience, technical support, technology
    
GoToAssist
Published By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
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citrix, technology, metric, tsia, operations, quality, cost, dashboard
    
GoToAssist
Published By: Bizmago     Published Date: Jun 19, 2014
Download this whitepaper to learn about a revolutionary concept in advertising service for small business.
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bizmago, small business, marketing, social media, branding, web design, service, quality
    
Bizmago
Published By: Polycom     Published Date: Mar 13, 2015
Bene is a European company setting trends in office furnishing with its concepts, products and services. The brand is associated with top quality and functionality, modern design and innovative technology. Bene engages in development and manufacture and provides sales and consultancy services under one umbrella. The Austrian firm is a leader in their market, a major player in Europe, and proud to create a forward looking office concepts.
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mobile, unified communication, concept, brand, enterprise, voice, products, services
    
Polycom
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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Pluris
Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
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customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution
    
IBM
Published By: IBM     Published Date: Sep 16, 2014
In a world that demands scalability, modularity, quality, fast performance and a best practices approach is key to ensuring predictable results for the business. IBM’s PowerLinux Open Source Infrastructure Services solution is a workload-optimized system that meets or exceeds best practices for a virtualized infrastructure at a reasonable price point. The PowerLinux solution can help turn today’s IT infrastructure into a well-tuned utility, providing a more flexible, scalable and valuable asset to the business.
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virtualized infrastructure, it infrastructure, deployment options
    
IBM
Published By: IBM     Published Date: May 24, 2016
Join Forrester and IBM to learn how, clients are leveraging mobile and cloud to transform their businesses and bring new innovations to market. Understand how organizations can continuously deliver high quality mobile enterprise applications that leverage Cloud computing to securely integrate with their IT systems opening up new sources of revenue and innovation. Forrester Principal Analyst John M. Wargo will share insights Forrester has gleaned from conversations with clients deploying packaged solutions and building custom applications using cloud services. IBM's Botond Kiss will provide insight into how leading organizations are using cloud to accelerate their mobile transformation.
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ibm, forrester, cloud, mobile, mobile applications
    
IBM
Published By: Astrocom     Published Date: Apr 23, 2008
Quality of Service (QoS) enables outbound network traffic to be identified and controlled to give priority to certain types of traffic. Network traffic may be categorized based on a variety of criteria including addressing information, protocol, port number (TCP and UDP), and packet length.
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astrocom, networking, traffic, quality of service, traffic management, network management
    
Astrocom
Published By: Burst Media     Published Date: Mar 23, 2009
In the advertising world, marketers need to make sure that their message is heard, seen, and engaged with by as much of their target audience as possible. More reach to the target audience means more visibility. More visibility means more sales. With all of this pressure from the marketing world, how does a publisher continue to provide the relevance and reach needed to appeal to advertisers? Read this whitepaper and find out how building Instant Networks will help you grow your revenue.
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burst media, instant networks, adconductor, ad spending, quality content, extended network of publishers, sellable groupings, grow scale
    
Burst Media
Published By: StrikeIron     Published Date: Oct 03, 2013
Learn how to increase your landing page conversion rate by 10-30% using data validation, which will help you to get the most out of your landing page optimization.
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strikeiron, data quality, data validation, data, daas, data-as-a-service, landing page optimizations, cloud-based
    
StrikeIron
Published By: IBM     Published Date: Apr 17, 2013
When it comes to storing data, the concepts of cost-effectiveness and efficiency are often at odds with each other. What we all seek is that elusive deal where we don’t affect the quality of service, yet are able to store a lot more (without spending a lot more). Read this white paper to learn how IBM Real-time Compression provides the data center with the flexibility to increase capacity and maintain performance for all kinds of data, including your most active data.
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storwize, v7000, real-time, compression, features, data, cost-effective, efficiency
    
IBM
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