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Published By: Intel Corp.     Published Date: May 15, 2018
Intel's factories rely on thousands of PCs for manufacturing automation; keeping these PCs up and running can prevent expensive downtime. To manage these systems, Intel IT is using the Intel vPro platform's hardware- based feature, Intel Active Management Technology (Intel AMT), to help reduce production downtime caused by PC incidents by 87.5 percent.
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Intel Corp.
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Symantec.cloud     Published Date: Mar 02, 2011
This white paper examines the information security needs of midmarket organisations, and explains how SaaS security services can help address the security requirements of a distributed workforce.
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symantec.cloud, messagelabs, midmarket, wireless device, remote workers, pda, smart phones, tablet pc, workforce mobile, saas
    
Symantec.cloud
Published By: VMware AirWatch     Published Date: Jul 19, 2017
VMware AirWatch® features a new – and more efficient – approach to Windows lifecycle management across any use case – whether deploying the OS to your remote workers, onboarding employees’ BYO machines, corporate deployments across your branch offices or managing a special line of business terminal. The unified endpoint management technologies fundamentally changes how organizations approach PC lifecycle management, allowing IT to deploy security patches and remediate vulnerabilities faster, install software more reliably and quickly and consolidate operational processes across devices on or off the domain.
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VMware AirWatch
Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
Published By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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NetApp
Published By: LogMeIn     Published Date: Mar 01, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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technology, enterprise application, business, helpdesk, employee help, best practices
    
LogMeIn
Published By: NetApp     Published Date: Sep 11, 2014
"VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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virtualization platform, remote desktop and applications, fas solution, storage utilization
    
NetApp
Published By: Aviatrix     Published Date: Jun 11, 2018
OpenVPN is a popular and respected solution for enabling remote access to AWS VPCs for IT personnel, cloud developers, and a wide variety of end-user roles. While OpenVPN may be all that is needed to enable cloud access for a few users, it alone cannot meet the needs of growing organizations – particularly those that have security or compliance requirements. Similarly, Bastion hosts or jump hosts are often used when AWS is primarily focused on developers, but these tools likewise have scaling and security limitations. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, review key requirements and compare the remote user VPN options available for managing and securing access to AWS VPC resources. They also demonstrate features that ensure your remote access tools and methodology are “enterprise cloud-ready.” Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud
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aws, aws vpc, aws openvpn, aws bastion, aws remote access
    
Aviatrix
Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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help desk, technology, customer service, rdp, vpn, vnc, best practices
    
LogMeIn EMEA
Published By: Absolute Software     Published Date: Jan 29, 2008
Does your PC lifecycle management (PCLM) reflect the issues associated with mobile users? Many organizations face expensive inefficiencies by not managing mobile assets effectively. These inefficiencies include dispersed and manual data collection, and inventory tools that are dependent on a connection to the company network.
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absolute, intel, laptop, saas, managing laptops, pclm, computrace, absolute software, it asset management, remote data delete, geolocation tracking, theft recovery, service guarantee, lock down, rapid recovery, stolen, data defense, theft deterrence, pc protection, tpm
    
Absolute Software
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
    
LogMeIn Rescue
Published By: Axeda Corporation     Published Date: Nov 14, 2007
How secure are the VPNs and modems that your vendors and partners use to access your data center? Can you confidently track all activity to meet SOX, PCI, and HIPAA compliance requirements? Learn how Axeda ServiceLink for Data Centers empowers you to provide your vendors and partners with secure and auditable access to your mission-critical data center.
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remote, remote access, remote network, network management, network security, hipaa, hippa, sox, sarbox, sarbanes oxley, sarbanes-oxley, pci, pci-dss, pci dss, compliance, auditing, audit, security audit, axeda
    
Axeda Corporation
Published By: Intel     Published Date: Aug 10, 2012
Remote computer repair is easier with Intel® CoreT vProT technology. IT professionals can remotely diagnose and repair PCs to get users back to work fast
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remote repair, it management, operatin systems, pc repair, enterprise security, it managers, productivity, cloud storage, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
Intel AMT configuration is the gateway to manageability enabling time and cost-saving capabilities to manage and secure our PCs across the enterprise.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise securirty, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
Learn how Intel Core vPro with SCS8.0 can help make Setup easy with an array of features from scanning to applying patches right from IT desk.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
CoreT vProT processors helps IT deliver off-hour patching and repairs by remotely power cycle client PCs to enable a greener energy management.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
3rd generation Intel® CoreT vProT helps IT to deliver crimeware protection and unprecedented embedded security for your clients and business data
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
See why 3rd generation Intel® CoreT vProT processors are ideal for Windows 7 security in your demanding and fast moving business environment.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
What is Intel® CoreT vProT technology? Learn about the security and manageability features that deliver a secure and efficient IT environment.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization, animation
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
Managed PKI solutions from Symantec use 3rd generation Intel Core vPro processors to deliver the same level of security as smart card technology.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
Citrix Xenclient provides local virtual desktop technology that protects sensitive data on laptops, even for disconnected users.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
An in-depth look at how McAfee Deep Defender and DeepSAFE work with the Intel hardware features to run beyond the OS to detect covert stealth attacks.
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
Published By: Intel     Published Date: Aug 10, 2012
Learn about Intel IPT with Public Key Infrastructure including protected transaction display as well as One Time Password (OTP).
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it management, remote diagnoses, reimaging, pcs, intel, enterprise security, save time, save money, cloud computing, virtualization
    
Intel
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