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Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware AirWatch
Published By: Lenovo and Intel®     Published Date: Apr 28, 2017
Involved, informed patients are better able to manage their own care. Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes. Here are 10 tips from Lenovo Health for putting technology to work to reach your patient engagement goals: • Mobile devices, tablets, and interactive technology improve the patient experience • Healthcare facilities can remotely monitor patient progress and health post-discharge • Providers can leverage patient portals and other tools to promote population health • Ensuring patient engagement success requires effective measurement • And more... Lenovo Health provides the solutions and expertise to help healthcare organizations engage patients and achieve the vision of customized care anywhere, from hospital to home. Are you meeting your patient engagement goals? Download this checklist now.
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lenovo, lenovo health, healthcare, healthcare technology, improving patient experience, remote monitoring, lenovo health solutions, customized care, hospital to home, digital healthcare, power patient engagement
    
Lenovo and Intel®
Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence, business management, mobile
    
Dialpad
Published By: Justworks     Published Date: Sep 27, 2017
Business owners and entrepreneurs create their businesses for a number of reasons: to grow an idea, build and inspire a team, make a difference. And all too quickly, those business owners can face the other side of running a business: paying employees, negotiating the best benefits for your teams, keeping up with myriad government regulations. Workplaces are getting even more complicated - for good reasons. Teams have more flexibility to work remotely. And the gig economy is exploding; in fact, about a third of the U.S. workforce works on something other than a full-time basis.
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Justworks
Published By: IBM     Published Date: Jun 29, 2018
Every day, companies generate mountains of data that are critical to their business. With that data comes a clear challenge: How do you protect exabytes of data that's strewn across global data centers, computer rooms, remote offices, laptops, desktops, and mobile devices, as well as hosted by many different cloud providers, without choking business agility, employee productivity, and customer experience? The solution lies not in throwing more technology at the network, but in taking specific steps to identify malicious actions and respond to them in order to fix the issue, a process known as operationalizing security.
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IBM
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
Today’s businesses are rapidly transforming to prepare for the changes taking place in the global economy. Companies of all sizes can benefit from tools that automate the deployment and ongoing maintenance of server environments. Put another way, in today’s digital economy, where users need access to intelligible data faster, IT organizations must employ tools that automate the delivery of IT as a Service (ITaaS). Dell EMC’s Intelligent Automation simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management software to deliver reliable and efficient automation to PowerEdge Servers. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Enterprises currently face challenges regarding the price, performance, and flexibility of traditional wide area networks (WANs). Aggressive growth in the adoption of public cloud services (a projected 86% spike between 2014 and 2018)1 is forcing organizations to look elsewhere for a more effective network solution to address distributed traffic across remote sites and branch offices. Some of the specific issues organizations face with their traditional WANs include: - High total cost of ownership (TCO) - Lengthy provisioning cycles - Performance degradation with the growth of cloud traffic - Inadequate redundancy and resiliency - Lack of application-aware connectivity To better manage WAN investments, enterprises are adopting a new approach for their distributed branch office networks. Software-defined WAN (SD-WAN) offers improved performance, agility, and operational flexibility plus significant cost savings. But not all SDWAN solutions are created equal.
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Fortinet EMEA
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Remote access is important and growing, but how secure is it? IDC Research surveyed more than 300 IT professionals to gain insight into the specific threats and challenges faced by providing access to employees and third parties. Read this report to learn about: -How secure remote access really is -The complexity faced in implementing remote access -What happens when companies don’t have an access security solution -Why businesses must pivot from the common security mantra of “trust but verify” to “verify and never trust” in the new threat landscape Note: The report is in english.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
IT complexity has rapidly grown with more applications, users, and infrastructure needed to service the enterprise. Traditional remote access models weren’t built for business models of today and are unable to keep up with the pace of change. Read this paper to understand how remote access can be redefined to remove the complexity, meet end-user expectation and mitigate network security risks.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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Akamai Technologies
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