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Published By: Asure Software     Published Date: Mar 06, 2014
Since 2005, organizations have created more workspace changes – eliminating vast (and dull) cubicle farms in favor of community spaces arranged to accomplish several goals including: • Maximize existing workspace • Foster more collaboration and teamwork • Accommodate mobile/remote employees who no longer need a dedicated space in an office building Hot desking and desk hoteling are workspace strategies that are here to stay. This executive briefing will help any real estate or facility manager understand how to leverage these concepts, adapt to trends and get a return that the finance team will appreciate.
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Asure Software
Published By: join.me     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
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logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support, service organizations
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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remote support, solution, complex, communication, sophistication
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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remote support, solution, complex, communication, sophistication
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
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logmein, logmein rescue, customer service, customer support, customer satisfaction, remote support
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
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logmein, customer service, service desk, customer support, software, devices, self service, self help, social media, asset management, remote support, itsm software
    
join.me
Published By: Avalara     Published Date: Jan 28, 2014
For years, “tax-free online shopping” has brought customers to the web in droves, all while raising the ire of brick-and-mortar retailers claiming an unfair price advantage to sellers offering prices free of sales tax. At the center of these debates lies the small to medium business, attempting to navigate changing sales tax requirements, and facing increased scrutiny under these new rules. Sales tax compliance is becoming a sticky wicket, as state and local governments revise tax laws to increase revenue, and Congress considers granting states the authority to make remote sellers charge sales tax. This Definitive Guide lays out sales and use tax basics as well as commonly misunderstood elements of sales tax compliance, to provide you a one-stop reference for all things sales and use tax related. The last two sections include a state-by-state summary of sales tax rules and regulations, and a glossary of terms. Download this White Paper for more information.
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sales tax, tax liability, internet sales tax, best practices, audit, compliance
    
Avalara
Published By: Avaya     Published Date: Jan 15, 2014
Avaya Aura Communication Manager is a vital component of an industry best-in-class redundant server solution that can support the available uptime today’s businesses demand. Do you demand more in your server solution?
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avaya, communication manager, server solution, business demand, high availability, avaya aura, virtualized environments, high level performance, linux software, remote core servers, linux-based software, duplicate servers, survivable core, communication
    
Avaya
Published By: Metalogix     Published Date: Jan 07, 2014
Download this paper to learn about Remote BLOB Storage (RBS) and other storage optimization strategies that increase SharePoint performance without increasing your storage costs.
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rbs, ebs, remote blob storage, sharepoint storage, storage optimization, sharepoint backup, sharepoint rbs, sharepoint costs, sharepoint storage optimization
    
Metalogix
Published By: Cisco Systems     Published Date: Dec 23, 2013
Does your WAN provide sufficient performance and reliability for your remote-site users? In this guide, discover how to design a full-service network with secure, encrypted communications using Cisco Dynamic Multipoint VPN technology. Download Design Guide
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vpn, wan, cisco, cisco validated designs, cvds, remote-site user performance, full-service network, encrypted communications
    
Cisco Systems
Published By: Avaya     Published Date: Dec 18, 2013
The new mobile mantra for business: Cost-effectively boost productivity and the bottom line with secure access to enterprise grade telephony and collaboration.
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avaya, mobile, mobility, customer service, remote workforce, mobile mantra
    
Avaya
Published By: Citrix     Published Date: Dec 16, 2013
This white paper examines how Citrix XenApp and Citrix XenDesktop dramatically reduce the effort required to protect mission-critical information, while giving users fast, simple remote access that enhances business productivity.
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citrix, xenapp, xendesktop, mission critical applications, productivity, remote access
    
Citrix
Published By: NetApp     Published Date: Dec 12, 2013
IT managers have indicated their two most significant challenges associated with managing unstructured data at multiple locations were keeping pace with data growth and improving data protection. Learn how the NetApp Distributed Content Repository provides advanced data protection and system recovery capabilities that can enable multiple data centers and remote offices to maintain access to data through hardware and software faults.
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netapp, lab validation, distibuted content repositor, big content scalability, enterprise reliability, intelligent object management
    
NetApp
Published By: Dell Brought to you by Intel     Published Date: Dec 09, 2013
One of the greatest competitive advantages a small business can offer the customer is its inherent ability to change rapidly. Whether or not the business is able to depend on deployed solutions to scale with evolving needs often defines its ability to compete.
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dell, dell vrtx, mobile environments, convergence.
    
Dell Brought to you by Intel
Published By: Dell Brought to you by Intel     Published Date: Dec 09, 2013
Many distributed offices are eager to simplify a complex, unwieldy mix of heterogeneous IT equipment. The Dell ™P converges servers, storage, networking and management into an office-optimized chassis the size of a tower server.
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dell, poweredge™ vrtx platform, robo environments
    
Dell Brought to you by Intel
Published By: Ring Central     Published Date: Nov 08, 2013
In this info graphic, you will learn how the workplace has developed over time. The hours, ways and means employees work has become increasingly flexible. Stay ahead of evolving business needs with communications that enable people to work the way they want.
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ring central, workforce, workforce management, remote access, working remotely, employee performance, productivity, flexibility, mobile working, it management
    
Ring Central
Published By: Citrix     Published Date: Nov 04, 2013
Used by more than 100 million people worldwide in organizations of all sizes, Citrix XenApp is the proven solution for secure remote access. Click here to find out why.
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citrix xenapp, xenapp, application delivery, application integration, device management, device access, remote access
    
Citrix
Published By: SunGard Availability Services     Published Date: Oct 30, 2013
Learn the 10 strategies for selecting a disaster recovery service provider to ensure that your organization will be better protected should a natural disruption occur.
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sungard, sungard availability services, disaster recovery, disaster recovery provider, disaster recovery service provider, dr plan, drsp, business impact analysis, service level agreement, recovery, resiliency, application management, remote access, data center, security
    
SunGard Availability Services
Published By: Silver Peak     Published Date: Oct 28, 2013
Offsite data replication is key to ensuring ongoing business operations, but it can be complex and costly, especially when performed over long distances. Join this discussion to discover how you can apply fast, cost effective and reliable remote replication that can: • Meet Recovery Point Objectives (RPO) by reducing remote replication times by up to 20X • Reduce bandwidth costs and extend replication distances • Lower storage costs while increasing storage flexibility • Leverage emerging cloud and virtualization technologies for better offsite disaster recovery Hear from the experts and users at Dell Compellent, Silver Peak and AlaskaUSA discuss essential data replication strategies and technologies.
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silver peak, data, data replication, remote, optimize, rpo, business operations
    
Silver Peak
Published By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
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silver peak, network memory, application caching, wan, caching
    
Silver Peak
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
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logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions, remote support software, saas, support agents, customer satisfaction
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
    
LogMeIn Rescue
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability, customization, branding, security, scalability, deployment model, remote support software
    
LogMeIn Rescue
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