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Published By: Toshiba     Published Date: Oct 01, 2013
Workers still see value in laptops for running most critical apps, IDC survey says. Click here to find out why.
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toshiba, laptop, mac, computers, mobile workers, remote workers, international workers, printers
    
Toshiba
Published By: Plantronics     Published Date: Sep 27, 2013
The cloud can provide cost savings, flexibility and more for your business. From smooth customer interactions and seamless mobile operations to increased operational efficiencies -see how beneficial (and simple) it is to give your employees that freedom to work wherever, whenever.
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cloud, cloud computing, cloud services, technology, mobility, remote access
    
Plantronics
Published By: Plantronics     Published Date: Sep 27, 2013
The future of work is mobile. Liberated by the internet and new mobile solutions, more and more businesses are embracing flexible working arrangements in which employees work from wherever they want. Smart businesses utilising flexible working know that it’s no longer about the hours you work—it’s about results. These businesses are freeing themselves and their employees from the burden of counting hours and minutes worked, and are now focusing on output.
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mobile, internet, mobile solutions, technology, flexible working, remote access
    
Plantronics
Published By: Webroot     Published Date: Sep 18, 2013
Webroot conducted research on web security in the US and the UK. As remote users expand the security perimeter, the majority of companies reported significant effects in the form of increased help desk time, reduced employee productivity and disruption of business activities. The impacts of web-borne attacks are also more severe for companies with employees who have remote access to the corporate network or other corporate online resource via their laptops, tablets or smartphones. • 90% of companies agree that managing the security of remote users is extremely challenging • Twice as many companies with remote users reported Web-borne attacks by criminals, which compromised the security of customer data • 50% of firms with remote users say web-borne attacks impacted company financials
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security, remote users, cybercrime, web attacks, malware, phishing, mobile browser security, mobile device
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better security and faster performance than appliances or local servers. It discusses a number of advantages of cloud-based solutions that appliances cannot match, such as: • Better defense against zero-day threats and spam servers • More comprehensive signature and URL database • Supports remote users more securely and without the cost of putting servers in every location
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web threat, content filtering, the cloud, security, web gateway, cloud-based applications
    
Webroot
Published By: Webroot     Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of a recent Webroot research on web security in the US and UK. As cybercriminals increasingly exploit vulnerabilities in mobile browsers and apps, companies with mobile workforces face new challenges in protecting users and critical data. And the impacts of failing to protect against mobile browsing threats can be severe. The infographic also gives a checklist of things you can do to reduce the risks. Among the key points: • 50% of companies in the US estimate that web-borne attacks cost from $25,000 to $1 million in 2012. • 90% of respondents agree that managing the security of remote users is challenging • 50% of firms with remote workers had a website compromised
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security, mobile device, mobile threats, mobile browsing, cybercriminals, data, protection
    
Webroot
Published By: Riverbed     Published Date: Sep 17, 2013
Learn how Riverbed® OPNET Unified Communications Xpert™ (UC Xpert) software provides end-to-end service management for Unified Communications and remote troubleshooting.
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riverbed, service management, ip communications, ip networks, ip telephony, web conferencing, ip faxing, wireless office
    
Riverbed
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
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interactive intelligence, contact centers, organizations, deployment, cloud, solutions, seasonal traffic, infrastructure
    
Interactive Intelligence
Published By: Arkadin     Published Date: Sep 11, 2013
Cost effective, simple to deploy, next generation HD video conferencing solutions are no longer limited to C-level boardrooms, today enabling face-to-face meetings at the knowledge worker level delivering high levels of engagement and increased productivity.
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: video conferencing, video collaboration, cloud-based video conferencing, hd-video conferencing, mobile video conferencing, mobile video communications, enterprise video conferencing, saas video conferencing
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
Unified Communications (UC) transforms the workplace, making it more productive, efficient and effective. Hosted UC service providers remotely deliver and manage various communications services using shared resources enabling customers to consolidate and outsource much, or possibly all, of their communications and collaborations needs for a fixed monthly cost. This whitepaper details the top reasons to consider a hosted unified communication solution for your enterprise.
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unified communication, unified collaboration, enterprise unified communication, hosted unified communication, hosted uc, hosted ucaas, uc total cost of ownership, uc tco
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
Financial services institutions focus on innovative services, customer relationships, and cost structures to drive profitable growth. Remote collaboration solutions (audio and web conferencing) are technologies target these three areas by transforming business processes.
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financial services, finance, fsi, financial service institutions, regulatory compliance, banking and financial services, financial solutions, capital markets
    
Arkadin
Published By: Arkadin     Published Date: Sep 11, 2013
The legal industry, like almost all others, is faced with doing more with fewer resources. This whitepaper provides valuable information on how remote collaboration solutions such as audio, video, and web conferencing can help lower costs, increase productivity, and drive incremental revenue.
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legal, legal solutions, legal communications, legal collaboration, legal conferencing, legal issues, compliance laws, law
    
Arkadin
Published By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
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service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support
    
LogMeIn
Published By: Symantec Corporation     Published Date: Aug 28, 2013
SSL certificates have moved beyond the ‘Buy’ page. They are embedded in your business. For example, they protect remote communications via webmail, chat and IM. Browser-to-server communications for cloud-based services require SSL certificates to protect confidential information. In addition, SSL certificates are used to secure server-to-server communications for applications and data exchange. In fact, SSL Certificates are a business-critical part of your IT infrastructure. However, managing individual certificates in a large organization is complicated by multiple locations, many servers, different business units, and rapidly growing Web-based services.
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ssl certificates, communication, webmail, technical support, technology, data
    
Symantec Corporation
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
For remote office protection, you can reliably get a backup and a DR copy of data at any location without the need for onsite expertise. Read this paper to learn more about the next generation of deduplication.
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storeonce, deduplication, disaster recovery, data protection
    
Hewlett-Packard
Published By: CDW     Published Date: Jul 11, 2013
In the context of these current vulnerability announcements, there is definite cause for concern: vulnerable systems are widespread, they can be exploited remotely, and the exploitation itself seems relatively simple. This means that we likely have only a short window of time before attacks become widespread.
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cdw, cdw blog, ipmi, business intelligence
    
CDW
Published By: Enterprise Mobile     Published Date: Jul 09, 2013
Device-centric management strategies have prevailed over the last several years, but this approach can no longer keep pace with the increasing number of remote workers who need to access more applications across multiple platforms. Enterprise IT leaders must shift from locking down devices to securing the corporate applications, data, and other proprietary content that reside on these devices. It’s time to move beyond mobile device management to a more holistic management method.
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mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile security, mobile management, device management
    
Enterprise Mobile
Published By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP - Intel® Xeon® processors
Published By: HP and Intel ®     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
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it infrastructure, roi, enterprise, performance management, downtime, remote support, support
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 06, 2013
The workplace is changing rapidly to accommodate mobile and flexible work styles, as employees expect the same computing experience when working remotely as they get in the office. And those expectations are rising rapidly among all employees — not just in the executive hallways or engineering labs. To discover more about mobile work styles and client virtualization trends in today’s enterprises, Citrix Systems and HP commissioned Forrester Consulting to survey IT decision-makers in North America, Europe, and Asia for this Technology Adoption Profile (TAP). Coupled with Forrester’s existing Forrsights data, we found that IT is turning to client virtualization to manage the growing complexity that BYOD programs and mobility initiatives have created and is embracing end-to-end solutions to overcome the toughest client virtualization challenges concerning cost, performance, scalability, and security.
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mobile, virtualization, mobile workforce, remote employees
    
HP and Intel ®
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
The economic pressures of the last three years have forced businesses to focus on cost reduction, often ahead of everything else. At the onset, the belt-tightening in the customer contact organization was viewed as temporary. Read on for more.
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home agent series, leveraging technologies, remote agents, interactive intelligence
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
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case study review, customer service metrics, interactive intelligence, remote solutions
    
Interactive Intelligence
Published By: LogMeIn     Published Date: Feb 06, 2013
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
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service, support, strategic imperative, communicate, support desk, business impact, customer service
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 06, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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remote support, solution, complex, communication, sophistication
    
LogMeIn
Published By: F5     Published Date: Jan 31, 2013
Cloud computing is becoming a key IT resource, but securing applications and data in the cloud remains a concern. Secure remote access tech, web application firewalls, network-side scripting and other strategies can make cloud deployments secure.
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securing cloud, cloud computing, security, cloud security, authenticaion, authorization
    
F5
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