HIT Consultant Insightful coverage of healthcare innovation
 

request fulfillment

Results 1 - 3 of 3Sort Results By: Published Date | Title | Company Name
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : 
itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
Published By: IBM Corporation     Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
Tags : 
ibm, service management, tivoli, automation, it asset management, service request management, infrastructure, itil
    
IBM Corporation
Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
Tags : 
tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
    
IBM Corporation
Search      

Add Research

Get your company's research in the hands of targeted business professionals.