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Published By: F5 Networks Inc     Published Date: Jan 22, 2009
Getting your applications to work properly over a Wide Area Network (WAN) is a complex task, and it is not likely to get easier any time soon. Trends such as data center consolidation, the advent of Web 2.0 applications, and the move to web-based application delivery have only served to increase complexity and slow user response times. Often, the result is sluggish application response and at worst, abandoned applications and shopping carts due to slow or failed web page loads. The good news is that you can do something to improve application performance over slow or congested WAN networks. An Application Delivery Network can accelerate your applications and help make sure they’re secure, fast, and available.
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acceleration, data center consolidation, web-based application, application performance, application delivery network, accelerate, optimize, big-ip, wanjet, webaccelerator
    
F5 Networks Inc
Published By: HP Data Center     Published Date: Apr 08, 2009
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
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business communications, voice, video, data, mobility, industry drivers, unified communications strategy, just in time, jit, cross-functional, hp data center, cisco, crm, workflow, workforce management, total cost of ownership, tco, voice response (ivr), automatic call distributor (acd), disaster recovery
    
HP Data Center
Published By: Verio     Published Date: Jul 06, 2011
This paper summarizes the results of a multi-year research study covering over 40 countries and based upon responses from 3,000 small and medium businesses(SMBs).
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verio, smb, resellers, managed services, website hosting, web site hosting, website hosting services, website hosting plans, domain name registration, register domain name, domain register, hosted exchange, hosted exchange server, microsoft hosted exchange, hosted microsoft exchange
    
Verio
Published By: Citrix Systems     Published Date: Nov 10, 2014
Citrix NetScaler helps your organization fully optimize, secure and control the delivery of all enterprise and cloud services. NetScaler Insight Center and ActionAnalytics deliver unprecedented visibility and enables real-time control in response to network traffic from a variety of services such as native web and mobile apps and virtual desktops.
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optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization, insight, real-time, traffic, native web, application, action analytics, netscaler, solve, control
    
Citrix Systems
Published By: LogMeIn     Published Date: Jan 15, 2014
Today’s consumer is almost ambivalent when it comes to customer service channels; this generation of shoppers simply wants service their way. Take a look at the 2013 survey of internet shoppers.
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logmein, live chat, e-tailing, multichannel communications, live chat best practices, channel usage, channel satisfaction, chat frequency, social media, retailer response time, proactive chats, chat receptiveness, chat session, success factors, customer satisfaction, chat availability, influence on purchase
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 10, 2014
This report includes five important conclusions, and three of them are channel specific. In each of these cases, we have the benefit of open-ended responses which add true color to the statistical data included in the report.
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live chat effectiveness, logmein live chat, making the most of live chat
    
LogMeIn
Published By: CDW     Published Date: Nov 05, 2013
As IT infrastructures evolve, the complexity of software assets is constantly increasing, creating headaches for IT pros whose responsibility it is to keep track of it all. In response, many are turning to software asset management (SAM) software. Chances are your organization may already have an asset management product in place that you think is adequate.
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cdw solutions, sam provider, software asset management, sam software, it process, software tco improvement, cio pushback, telecommunications, digital assets, delivering business value, hybrid approach, software management, sam program
    
CDW
Published By: McAfee     Published Date: Jan 23, 2013
Discover. Evaluate. Act. Reduce risk with real-time identification, assessment. This white paper discusses a new approach to protecting your network through a combination of active and passive network discovery and monitoring, in real-time.
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mcafee vulnerability manager, mcafee asset manager, continuous monitoring, risk-based assessments, mcafee epo, vulnerability management, mcafee global threat intelligence
    
McAfee
Published By: McAfee     Published Date: Feb 06, 2013
Integrating SIEM and threat intelligence to mitigate bad actors is essential for having a resilient security posture. The McAfee response is to expand the Security Connected framework by pairing McAfee SIEM and McAfee Global Threat Intelligence.
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threat intelligence, bad actors, siem, mcafee global threat intelligence, mcafee gti, mcafee risk advisor, security connected
    
McAfee
Published By: McAfee     Published Date: Feb 06, 2013
Change control processes are often reactive and require manual responses, an ineffective approach to combating today’s threats and handling the growing number of devices in the IT infrastructure.
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McAfee
Published By: McAfee     Published Date: Jul 24, 2013
The most menacing type of cyberattack is invisible. The risk to enterprises is real as evidenced by recent high-profile attacks. Organizations need layered security controls that work together to detect the presence and actions of stealthy malware and attackers.
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stealthy attacks, malware, intrusion prevention system, siem, layered security controls
    
McAfee
Published By: McAfee     Published Date: Jul 30, 2013
Today's faster, newer and greatly improved malicious user requires a faster, newer and greatly improved response. Smarter attackers require more intelligent countermeasures, including faster and more reliable analysis, to react to security issues.
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security, protection, attacks, mcafee, streamline, technology, speed
    
McAfee
Published By: McAfee     Published Date: Apr 16, 2014
This SANS white paper explores how to weave together and correlate information from disparately managed systems and bring visibility to their behavior with accurate, actionable reporting.
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sans, siem, information and event correlation, critical security controls, reporting
    
McAfee
Published By: McAfee     Published Date: Oct 28, 2014
SANS recently surveyed incident response (IR) teams to get a clearer picture of what they're up against today. The results are in; most organizations lack formalized IR plans, they expressed a need to collect and correlate threat intelligence and SIEM tools are their focus for improving IR capabilities.
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siem, incident response, ir capabilities, ir obstacles, threat intelligence, detection and remediation, data breach
    
McAfee
Published By: McAfee     Published Date: Oct 28, 2014
Broad adoption of SIEM technology is being driven by the need to detect threats and breaches, as well as by compliance needs. Early breach discovery requires effective user activity, data access and application activity monitoring. Vendors are improving threat intelligence and security analytics. Read this report from leading analyst firm Gartner, to learn why they have placed McAfee as a Leader in the Magic Quadrant for Security Information and Event Management.
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siem, mcafee enterprise security manager, gartner, magic quadrant, threat management, collect, store, forensics and regulatory compliance
    
McAfee
Published By: McAfee     Published Date: Nov 20, 2014
A survey commissioned by Intel Security and conducted by Evalueserve, in conjunction with the report, suggests that a majority of companies lack confidence in their ability to detect targeted attacks in a timely manner. Even companies best prepared to handle targeted attacks are taking the time to investigate high volumes of events. Key findings include 78% of those able to detect attacks in minutes had a proactive, real-time SIEM solution.
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siem, incident response, ir capabilities, threat intelligence, indicators of attack, indicators of compromise, foundstone, ioas, iocs, evalueserve, real-time siem
    
McAfee
Published By: McAfee     Published Date: Nov 20, 2014
How do we get more visibility into attacks across our environments, improve our response, and reduce response time? SANS Analyst, James Tarala, provides insight on the solution by automating functions that should be automated and connecting the dots between detection systems and response. Connecting these dots and applying intelligence provides responders rich context into the observed behaviors for taking action. Integrating these processes improves accuracy, while reducing time, manpower, and costs involved in detecting and managing events. This white paper explores how to achieve this.
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sans, incident response, detection systems, data correlation and aggregration, siem, security analytics tools
    
McAfee
Published By: McAfee     Published Date: Nov 20, 2014
This paper is the result of a recent SANS survey exploring the use of analytics and intelligence today and exposes the impediments to successful implementation. Organizations that are deploying analytics and intelligence properly are experiencing faster response and detection times, as well as greater visibility. However, many are confused about how to integrate and automate their intelligence collection processes.
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siem, threat intelligence, platform integration, correlation and analysis, third-party intelligence tools
    
McAfee
Published By: QTS Data Centers     Published Date: Feb 18, 2014
The cloud has been beneficial to many IT departments by enabling quicker responses to the fast-moving market and ever-changing customer needs. So when is your business migrating over?
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qts, the cloud, migrating, integration, technology, it departments, migration, it leaders, it budget, it budget increase, flexibility, scalability, capital expenditures, service provider, cloud provider, big data, analytics, cloud computing, cloud working, application
    
QTS Data Centers
Published By: QTS Data Centers     Published Date: Mar 31, 2015
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs. “Being able to flex your compute resources based on changes in volume and customer demand increases agility, making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
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qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders
    
QTS Data Centers
Published By: Polycom     Published Date: May 22, 2017
Collaboration takes many forms, a simple message and response, a quick phone call, a brief meeting or a formal video conference. Whatever form it takes, collaboration can deliver many business benefits, so it’s important to give employees the right tools for the right environment.
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Polycom
Published By: Dell EMC     Published Date: Mar 18, 2016
EMC has recently enhanced its VNX block-based deduplication technology enabling flexible data reduction across a wide variety of use cases from virtual desktops to virtual servers and databases. While block-based deduplication is not new for VNX, this latest enhancement, according to EMC, offers up to a 3x better performance at half the response time.
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emc, vnx, hybrid flash, deduplication, block-based, data reduction
    
Dell EMC
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Machines often form the backbone of businesses. Machinery breakdowns are extremely costly and there's never really a good time for these breakdowns. IN response to this challenge, companies have explored a variety of strategies - even preventive maintenance programs - to increase machine uptime. But every strategy - even a combination of strategies - has had only limited success.
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strategy, business, machines, maintenance
    
Infosys
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