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Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA
Published By: Genesys     Published Date: Feb 08, 2019
Warum gerade mittelständische Unternehmen ein cloudbasiertes Contact-Center wählen sollten Die Kundenerwartungen steigen ständig. Inzwischen möchten Kunden jederzeit und von jedem Ort mit Unternehmen kommunizieren. Einige bevorzugen Chat, andere sind in sozialen Medien aktiv und erwarten prompte Antworten auf ihre Posts. Und wiederum andere möchten alles von ihren Mobilgeräten aus erledigen. Sie erwarten zudem einen Service, der sowohl konventionelle als auch neue Kanäle unterstützt.
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Angesichts der zahlreichen Optionen, die der äußerst dynamische Markt für cloudbasierte Contact Center bietet, ist die Suche nach der richtigen Lösung für Ihr Unternehmen eine Herausforderung. Vergleichen Sie mithilfe der „Ovum-Entscheidungsmatrix für die Auswahl eines cloudbasierten Multichannel-Contact-Centers, 2017–18“ ganz einfach die führenden Anbieter von Contact-Center-Lösungen anhand ihrer Fähigkeit, umfassende Funktionen für das Routing von Anrufen und kanalübergreifenden Kundenservice in der Cloud bereitzustellen. Außerdem erfahren Sie, warum Genesys als „Leader“ eingestuft wurde, der Lösungen für Unternehmen jeder Größe und in allen Branchen weltweit bietet. In der Ovum-Entscheidungsmatrix finden Sie: eine Gegenüberstellung cloudbasierter Contact-Center-Lösungen basierend auf einer Bewertung ihrer Technologieplattformen einen Vergleich der Anbieter anhand ihrer Fähigkeit, kanalübergreifende Kundeninteraktionen zu unterstützen und mittels Analysen Verbindungen zwisch
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Genesys
Published By: GeoTrust     Published Date: Jan 21, 2016
Internet se ha hecho tan indispensable en nuestras vidas que ya no nos sorprende cuánta gente lo usa para hacer compras o gestiones bancarias, enviar mensajes de correo electrónico y muchas más cosas. Pero lo cierto es que las cifras son abrumadoras: hace solo 15 años, solo un 13,6 % de la población española usaba Internet, mientras que ahora lo hace más del 74 %.
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GeoTrust
Published By: Gigya     Published Date: Jun 20, 2014
As marketers the world over share conflicting stories of social triumph and trial in the pages of leading industry pubs, rumors run rampant across this largely uncharted marketing territory. We’re busting 5 major social marketing myths that have made their way into mainstream marketing lore, and revealing proven facts and strategies to help guide your social efforts and execution.
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social login, gamification, social plugin, rating and review software, user management tool, social user management software, social customer tool, social consumer data, increase social engagement, consumer data management, permission based identity, single sign on, social consumer insights, big data marketing, data driven marketing , social marketing, social widget, social network plugin vendors, janrain, social annex
    
Gigya
Published By: Globality     Published Date: Apr 05, 2018
Cost pressures and demand for specialised, technical expertise are causing companies to re-evaluate their consulting partnerships and consider new kinds of advisers.
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globality, consulting, expertise, return on investment, it advice, management advice, outsourced management
    
Globality
Published By: GoToAssist     Published Date: Oct 05, 2011
It used to be that having your head in the clouds was pejorative. Not anymore. Today, almost everyone wants to be in the cloud. But skepticism about cloud security is leaving a few folks stuck on the ground. This white paper explores key cloud security questions addressed during the 2010 Forrester Security Forum, including private versus public clouds, security standards and cloud services trends.
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citrix, technology, cloud computing, data protection, security, standards
    
GoToAssist
Published By: Group M_IBM Q1'18     Published Date: Mar 06, 2018
IBM’s Spectrum Protect offering boasts more than 20 years of achievement in data availability.
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ibm spectrum protect, data availability, esg, ibm
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Over the years, IBM Resilient customers have increased their IR sophistication at various levels across a spectrum of maturity. Maturity levels are often necessitated by industry, available resources, or experience, but most IBM Resilient customers continually look to evolve their IR function into a more advanced phase.
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Jan 17, 2019
Today, financial service companies are embracing hybrid cloud and its advantages, such as the ease of shifting production workloads and secure applications to public cloud environments. But, what is challenging is the complex regulatory landscape. 20,000 new regulatory requirements were created in 2016 alone. How can security pros ensure that controls for identity management, authentication and encryption work in both private and public clouds? Download this report for a closer look at the complexity of hybrid cloud security and 10 essential elements for compliant business operation.
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Group M_IBM Q119
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
IIDC erwartet, dass bei Unternehmenskunden das Wachstum bei Flash-Speicher weiterhin höher als bei rotierenden Festplatten ist und dass die ausgelieferte SSD-Kapazität jedes Jahr um mehr als 75 % ansteigt.2 Eine mögliche Ursache dafür ist, dass die Preise schneller sinken als erwartet. Eine aktuelle Studie zeigt, dass Flash in Bezug auf die Gesamtbetriebskosten über einen Zeitraum von vier Jahren gesehen das kostengünstigste Medium für alle Speicherumgebungen ab 2016 sein wird.3 Die Gesamtbetriebskosten für Flash werden bis 2020 weiter sinken und einen ROI ermöglichen, bei dem Lösungen mit rotierenden Festplatten nicht mithalten können.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Wie die meisten Unternehmen werden auch Sie vermutlich mit der Datenspeicherung zu kämpfen haben. In einer jährlichen Umfrage von Frost & Sullivan unter IT-Entscheidungsträgern wurde das Speicherwachstum als eine der größten Herausforderungen der letzten fünf Jahre für das Rechenzentrum genannt.2Da Unternehmen exponentiell mehr Daten als je zuvor sammeln, replizieren und speichern, ist schon der einfache Erwerb ausreichender Speicherkapazitäten ein Problem. Hinzu kommt nicht zuletzt, dass Unternehmen von ihren gespeicherten Daten mehr erwarten. Daten werden mittlerweile als kostbares Firmenkapital und Möglichkeit gesehen, sich von den Wettbewerbern zu differenzieren: Sie sollen neue Geschäftsmodelle, neue Umsatzchancen, bessere Informationen, optimierte Betriebsabläufe und niedrigere Kosten bringen. Angesagte Trends wie das Internet der Dinge und Big Data-Analysen generieren so schnell neue Marktchancen, dass IT-Organisationen kaum noch Schritt halten können.
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Hewlett Packard Enterprise
Published By: Hitachi Vantara     Published Date: Mar 08, 2019
With IT under increasing pressure to deliver on availability service levels and make a positive impact on the business, having a robust, efficient, and reliable modern data protection strategy is a must. Making the right IT investments can be instrumental in moving the needle, and leveraging the right tools and technology can make a substantial impact.
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Hitachi Vantara
Published By: HP     Published Date: Aug 03, 2009
In the world of biomedical research, particularly in the fields of genomics and personalized medicine, the exponential volumes of data created are rapidly overtaking conventional data storage technologies. In answer to this challenge, the next generation of petabyte-scale data storage technologies is here. Watch this archived Webinar to learn about affordable and easily scalable data storage solutions that are ready to partner with and facilitate the future of biomedical research breakthroughs.
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storage, petabyte-scale, data challenge
    
HP
Published By: HP & Intel     Published Date: Oct 04, 2011
Read this whitepaper to understand Intel's Cloud vision for evolving cloud infrastructures to be more secure, simplified,and built and open standards.
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HP & Intel
Published By: HP & Intel     Published Date: Oct 04, 2011
Read this Cloud Security Planning Guide to make sure your cloud computing initiatives avoid these dangerous - and costly - pitfalls.
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HP & Intel
Published By: HP & Intel     Published Date: Feb 18, 2012
Read the results of this survey of 200 IT professionals sounding off on a wide variety of cloud topics.
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HP & Intel
Published By: HP & Intel     Published Date: Feb 18, 2012
This guide provides practical information to help you prepare your data center for the cloud with Unified Networking, scaled-out storage, trusted server pools, and intelligent power management.
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HP & Intel
Published By: IBM     Published Date: May 30, 2008
In the age of Web 2.0, Internet users are rewriting the rules of social interaction, using blogs, forums, and social bookmarking for sharing information and sustaining relationships across borders. This IBM white paper looks at how organizations can achieve tangible business benefits through embracing these technologies.
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ibm, collaboration, ibm ep, ep campaign, ibm
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to operations.
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new data protection strategies, ibm, data capacity, evaluator group, continuous data protection, tsm fastback, cdp technology, delicate balance, restore point objectives, rto, disaster recovery, remote office backup consolidation, wafs, vtl, dr solution gap, xpress restore, fulcrum
    
IBM
Published By: IBM     Published Date: Oct 09, 2009
Succeeding in today's economy not only means utilizing technology to create intelligent, instrumented and interconnected solutions, but leveraging technology to optimize costs and do more with less. This brochure describes how the 3 key attributes of IBM's application foundation help deliver higher quality of service at a lower cost than JBoss.
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websphere application server, ibm, jboss, application foundation, open source, tco, configuration, oss
    
IBM
Published By: IBM     Published Date: Apr 18, 2012
IBM Tivoli Netcool/OMNIbus is a "manager of managers" designed to collect and correlate events and provide a holistic "single pane of glass" view into the health and performance of the entire business IT and network infrastructure, with its increasingly instrumented devices.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform
    
IBM
Published By: IBM     Published Date: Jun 07, 2012
When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, likely serving up just as much-if not more-dynamic, socially driven information as static, always-there web content.
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commerce, ibm, inventory, customer, cross channel, sales
    
IBM
Published By: IBM     Published Date: Oct 01, 2013
Continual and timely upgrades of UNIX systems can enable growth and lower costs. But for some Sun/Oracle and HP customers, expected upgrade plans have hit major hurdles. Read this Clipper Group white paper to see how only IBM continues to provide a plan, and a predictable drumbeat, for the future. Read it now.
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ibm, ibm power7, ibm power7 systems, data center, it infastructure, data center, enterprise applications, consolidation, virtualization, smart computing, platforms
    
IBM
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