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Published By: Salesforce     Published Date: Nov 26, 2018
Managing a field service operation can be challenging. Service agents, dispatchers, technicians, and managers are often hindered by clunky and inefficient systems. Businesses are unable to meet their customers' needs and expectations. Not only does this lead to lower productivity among employees in the field, it also results in higher costs and poor customer experiences.
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Salesforce
Published By: Salesforce     Published Date: Nov 26, 2018
Nucleus estimates that over 70% of companies using Customer Relationship Management (CRM) have not completely tied their systems to customer service. This report shows why they should. Learn how you can empower customer service to take advantage of untapped revenue opportunities. Key findings include: Customers interact with service five times more than sales Tying CRM to service empowers agents with critical customer information 80% of customers would be willing to buy from a service agent Empowered agents plus willing customers can generate greater upsell
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Salesforce
Published By: Salesforce     Published Date: Nov 26, 2018
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
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Salesforce
Published By: BMC Software     Published Date: Jul 22, 2015
In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including: • Self-service options • Low –friction communication • Reporting and dashboards • A future-ready platform
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it service management, salesforce, itsm, self-service, reporting
    
BMC Software
Published By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: • Reveal how to identify and prioritize your critical issues; • Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; • Demo a real-life digital transformation story; • Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
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fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
    
Fujitsu
Published By: Okta     Published Date: Dec 15, 2010
This paper focuses on the challenges of integrating Salesforce.com logins for single sign-on (SSO) and automating provisioning/de-provisioning from on-premise directories like Active Directory.
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okta, user management automation, single sign-on, salesforce.com, active directory, access management, application administrator, application integration
    
Okta
Published By: Okta     Published Date: Jan 30, 2013
The Salesforce.com’s suite of platforms and applications offer enterprises the ability to roll out rich customer-facing applications quickly, with no hardware or operations infrastructure required. Learn how Okta solves problems with web apps.
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Okta
Published By: Sponsored by HP and Intel ®     Published Date: Nov 15, 2012
The IT industry has a habit of latching onto buzzwords and applying them everywhere. "Cloud" is no exception.So,to understand cloud computing, let's ground the conversation in some definitions.
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intel, myth of cloud computing, amazon, salesforce, yahoo, mircrosoft, cloud computing myths
    
Sponsored by HP and Intel ®
Published By: Birst     Published Date: Jul 16, 2013
Birst’s Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics
    
Birst
Published By: Birst     Published Date: Jul 16, 2013
Discover seven indications that you need advanced analytics for your CRM application and why they matter. Learn about common CRM data analysis pain points and how advanced CRM analytics can solve them.
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business intelligence, agile bi, self service bi, bi in the cloud, unified bi, mobile bi, embedded analytics, business analytics
    
Birst
Published By: Docusign     Published Date: Feb 18, 2015
This White Paper reveals the benefits for High-Tech Companies of using eSignature technologies.
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esignature technologies, mcafee, salesforce, linkedin, esignature solutions
    
Docusign
Published By: Pega     Published Date: Sep 11, 2015
This paper is intended for customer service professionals who are considering the next CRM application for their enterprises. It compares two popular solutions, Pegasystems’ Pega Customer Service and Salesforce.com’s Service Cloud, across five areas of functionality essential to meeting the complex customer service needs of the enterprise.
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Pega
Published By: Pega     Published Date: Sep 11, 2015
This paper examines three areas to compare Pega Sales Automation and Sales Cloud’s ability to deliver in a complex environment. The key areas that we will explore include: -Anticipating sales rep and customer needs and delivering real-time actions and offers -Connecting the end-to-end sales process, seamlessly and consistently -Delivering long-term value by keeping up with changing market and sales needs
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Pega
Published By: InsightSquared     Published Date: May 04, 2016
Like fine-tuning the sales process itself, managing your Pipeline requires you to closely inspect (and clearly define) each opportunity stage, carefully track the right sales metrics, and keep a close eye on the opportunities that your reps are working on.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: InsightSquared     Published Date: May 04, 2016
If you want to improve your sales team's results, you need to start by asking the right questions. Download this new best-practices eBook to learn about the 12 key questions for data-driven Sales Managers. This informative guide will help you: - Determine Key Metrics For Sales Management - Improve Sales Team Productivity - Closed-Won More Deals Download a free copy of "12 Must-Ask Questions for Data-Driven Sales Managers" today.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: InsightSquared     Published Date: May 04, 2016
How confident are you in the accuracy of your sales forecast? If the end of every quarter is a surprise and you're never sure if you'll hit your number, you probably need to change the way you forecast.
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salesforce reporting, salesforce analytics, sales analytics, sales reporting, sales pipeline, sales forecasting, pipeline management, sales performance
    
InsightSquared
Published By: AWS     Published Date: Aug 06, 2018
Learn more Salesforce and Amazon Web Services at http://amzn.to/2zhcn1v. Building and releasing cutting-edge applications quickly can be difficult when you lack proper tooling and integrated customer data. Salesforce Heroku delivers a cloud-native, developer-friendly platform that streamlines application development by integrating formerly siloed customer data and removing the burden of infrastructure management, allowing developers to focus their attention solely on creating customer-centric applications. Join the upcoming webinar to hear how the Financial Times builds customer-driven applications with faster cycle times with Heroku and AWS.
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AWS
Published By: Cloudroute     Published Date: Jun 01, 2016
Keep your employees productive on their essential applications and favorite devices, and your company data protected with enterprise mobility solutions. Deliver and support Single sign-on to thousands of popular SaaS applications like Salesforce, Concur, and Workday. Manage iOS, Android, and Windows computers and mobile devices from one platform. And, finally, get enterprise grade security for your organization by identifying threats before they can damage your business.
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Cloudroute
Published By: Adobe     Published Date: Nov 09, 2017
In our 35-criteria evaluation of data management platforms (DMPs), we identified the 11 most significant ones — The ADEX, Adform, Adobe, KBM Group, Lotame, MediaMath, Neustar, Nielsen, Oracle, Salesforce, and Turn — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
In our 40-criteria evaluation of enterprise marketing software suites (EMSS) providers, we identified the nine most significant ones — Adobe, Experian Marketing Services, IBM, Marketo, Oracle, Salesforce, SAP, SAS, and Teradata Marketing Applications — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
In our 32-criteria evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones — Adobe, Emarsys, FICO, IBM, IgnitionOne, Infor, Pegasystems, Pitney Bowes, Rocket Fuel, Salesforce, SAS, and Teradata — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Forcepoint     Published Date: Jun 06, 2019
Office 365, Salesforce, and other cloud apps deliver a boost in employee productivity, but this benefit comes at a price. Once data moves outside an enterprise, security teams lose visibility and control into how it’s accessed and used. There is also the risk of unsanctioned apps or Shadow IT – the cloud apps setup and managed outside of IT that they have no visibility of; all this leaves an organization having to manage up to 1,000 cloud apps*.  Deploying a CASB solution can help you discover and assess risk from unsanctioned cloud apps and control sanctioned cloud app use. Through a hands-on evaluation, ESG discovered that Forcepoint CASB: Reduces threat response times Grants visibility and context into user activity Controls user access to cloud apps from different locations/devices Read the ESG evaluation for rare insight into Forcepoint CASB by a respected third-party analyst.
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Forcepoint
Published By: Forcepoint     Published Date: Jun 06, 2019
Your people access and share data using a myriad of different cloud apps. The bad news is, you probably have no idea how your data is used, where it travels to and the level of associated risk. You’ve lost visibility and control. The good news is, we can help get it back. Register now for a FREE Cloud Threat Assessment and detailed report of your cloud-application risk posture. This in-depth assessment will show you: Cloud usage patterns. How potentially harmful activities happen in cloud applications across your organization. Geographical usage. Which countries your data is traveling to and from (you may be surprised). Privileged users. Do you have more administrators than you need? Dormant users. Are you overspending on unused licenses? Riskiest users. Who are your riskiest users and why? You'll receive customized assessments on Office365, Box, G Suite, and Salesforce.com.
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Forcepoint
Published By: Bluewolf     Published Date: Apr 04, 2011
From extensive work with thousands of salesforce.com customers, Bluewolf has identified what separates the companies that are most effective with salesforce.com post-implementation.
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bluewolf, roi paradox, salesforce, cloud computing, salesforce.com, cloud solutions, player, contender
    
Bluewolf
Published By: Riverbed     Published Date: Feb 26, 2015
Riverbed® SteelHeadTM SaaS addresses cloud services/software as a service (SaaS) performance challenges by providing an easy-to-deploy optimization solution that meets customer needs for application performance over WAN and Internet connections. Combining private wide area network (WAN) and public internet optimization, the SteelHead SaaS is a first-of-its-kind solution, which optimizes traffic across the public Internet with Riverbed’s award-winning SteelHead optimization system (formerly RiOS or Riverbed Optimization System) technology to accelerate data and application protocols. SteelHead SaaS delivers optimized performance up to 30x for cloud services/SaaS applications, such as Microsoft Office 365 or Salesforce.com, regardless of where the end user is located.
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saas, cloud services, internet connections, application performance, wide area network, optimization
    
Riverbed
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