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Published By: Verint APAC     Published Date: Aug 01, 2019
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency. We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™. With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future. Download the eBook to learn: • What AI Blueprint is, what it does and why it matters • The benefits of Conversational AI and how it is transforming businesses everywhere • Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions
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Verint APAC
Published By: HERE Technologies     Published Date: Dec 05, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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location data, transport & logistics, location services
    
HERE Technologies
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations. To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
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CA Technologies_Business_Automation
Published By: TIBCO Software     Published Date: Aug 13, 2018
The popularity of integration platform as a service (iPaaS) started with business users looking to gain control and share data among their proliferating SaaS apps?without needing IT intervention. iPaaS was then adopted by IT to support business users to ensure security measures were being maintained and to provide more of a self-service environment. Now, iPaaS has evolved from a niche solution to taking a much bigger role: Read this whitepaper to learn about: Drivers for cloud integration Five emerging uses cases for iPaaS that enable better responsiveness, APIs, event-driven capabilities, human workflows, and data analysis Questions to ask when evaluating your current solution
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TIBCO Software
Published By: Trifacta     Published Date: Oct 25, 2018
The rise of the self-service analytics era has called for a more flexible, iterative approach to data preparation. But as you and your team look to invest in modern data preparation solutions, understanding how to best evaluate these technologies can be difficult. In Ovum’s first Decision Matrix report on self-service data preparation, analyst Paige Bartley takes a comprehensive look at the eight major data preparation vendors by assessing each company’s technology and execution. Download this report to learn: Which vendors Ovum ranks as leaders in self-service data prep The strengths, weaknesses, opportunities and threats of all 8 data prep vendors A detailed overview of the criteria Ovum utilized in their evaluation
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Trifacta
Published By: HERE Technologies     Published Date: Sep 26, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Complete the form to the right to receive the ebook today.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 13, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
Tags : 
location data, transport & logistics, location services
    
HERE Technologies
Published By: Here Technologies     Published Date: Mar 29, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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here technologies, transport and logistics
    
Here Technologies
Published By: Looker     Published Date: Dec 03, 2015
The focus of modern business intelligence has been self-service; pushing data into the hands of end users more quickly with more accessible user interfaces so they can get answers fast and on their own. This has helped alleviate a major BI pain point: centralized, IT-dominated solutions have been too slow and too brittle to serve the business. What has been masked is a lack of innovation in data modeling. Data modeling is a huge, valuable component of BI that has been largely neglected. In this webinar, we discuss Looker’s novel approach to data modeling and how it powers a data exploration environment with unprecedented depth and agility. Topics covered include: • A new architecture beyond direct connect • Language-based, git-integrated data modeling • Abstractions that make SQL more powerful and more efficient
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Looker
Published By: Datawatch     Published Date: Dec 16, 2015
In this paper, the Top 10 Ways to Supercharge Analyst Productivity with Data Preparation, learn how a self-service data preparation solution saves analysts’ time by allowing them to manipulate, filter, enrich, blend and combine disparate data sets in a matter of minutes.
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data preparation, data wrangling, analyst productivity, data analysis, cleaning data, data blending
    
Datawatch
Published By: IBM     Published Date: Jun 04, 2018
"What would you do if you didn’t have to rely on disparate analytics solutions to meet the needs of business users while following the rules of IT? View this 'Charting Your Analytical Future' webinar to learn about a world of innovation and independence for users that does not limit the confidence and controls of IT. With the cognitive-guided self-service features available in IBM business analytics solutions, more users than ever before can get the answers they need. Next-generation business analytics capabilities make it possible to access relevant data, prepare it for analysis and understand performance. But it doesn’t stop there. Users can package the results in a visually-appealing format and share them throughout the organization. Don’t miss this opportunity to hear how you can: * Benefit from advanced analytics without the complexity * Operationalize insights and dashboards from a collection of trusted data sources * Tell your story with rich visualizations and geospati
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business analytics, analytics solutions
    
IBM
Published By: TIBCO Software     Published Date: Jul 22, 2019
Global producer of polycrystalline silicon for semiconductors, Hemlock Semiconductor needed to accelerate process optimization and eliminate cost. With TIBCO® Connected Intelligence, Hemlock achieved centralized, self-service, governed analysis; revenue gains; cost savings; and more. Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete. A key factor in this plan is to equip process-knowledgeable personnel with the skills and tools to accelerate delivery of process optimizations and associated cost elimination. Hemlock turned to a TIBCO® Connected Intelligence solution to address the challenges. By implementing TIBCO Spotfire® and TIBCO® Streaming analytics, TIBCO® Data Science, and TIBCO® Data Virtualization, the company created more self-service analytics. Adding TIBCO BusinessWorks™ integration let the company realize the vision of connect
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TIBCO Software
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19
Published By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
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customer, experience, markets, service, websites, integration
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: Success Factors     Published Date: Aug 20, 2013
SuccessFactors Employee Central is the premier core HR solution in the cloud for small and medium businesses. Benefit from a single, unified system of record so all your decision data is in one place. Take advantage of self-service HR for all your employees and managers, not just for your HR staff. Get all the reporting you need, when you need it, for deeper insight  into your people and processes. Plus there’s IT-free operation and management for fewer upgrade hassles – and lower costs.
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hr system, self-service hr, smb hr solutions, successfactors employee central, core hr, hris solution, hris application, hris system, hris software
    
Success Factors
Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth
    
CodeBaby
Published By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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BMC Software
Published By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
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bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools
    
BMC Software
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: Asure Software     Published Date: Sep 10, 2012
In this case study, you'll discover how Nixon Peabody cut operational costs, improved efficiency within the HR department and improved employee productivity with self-service with the help of AsureForceT Time & Labor Management Solutions.
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hr costs, human resources, payroll solutions, workforce management, benefits
    
Asure Software
Published By: AWS     Published Date: Jun 24, 2019
Join our webinar to hear how Consensus, a Target-owned subsidiary, utilizes AWS and Trifacta to prepare data for use in fraud detection algorithms. You’ll learn how self-service automated data wrangling can save your organization time and money, and tips for getting started with Trifacta’s solution, built for AWS. Webinar attendees will learn: Why automating your data wrangling tasks can lead to greater data accuracy and more meaningful insights. How you can reduce your data preparation time by 60% and more with self-service data wrangling tools built for AWS. How easy it is to get started with machine learning solutions for data wrangling on the cloud.
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AWS
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