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Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
    
IBM
Published By: Business.com     Published Date: Oct 09, 2012
Before setting up a merchant account for your business, it's critical to weigh all the options.
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merchant services, account, fees, exchange
    
Business.com
Published By: Egencia     Published Date: May 08, 2015
In this white paper we will review the four essential features your travel management program needs: • Balancing cost savings and customer service • Implementing intelligent, high-level technology • Maximizing supply relationships • Getting the most from account management
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travel management program, customer service, account management, travel management company
    
Egencia
Published By: Xero     Published Date: Feb 18, 2014
Learn how to market payroll services to your clients to ensure a profitable revenue stream. We’ll share tips and tricks from accounting professionals who have been successful in attracting new clients by marketing payroll as part of their value add services.
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payroll, accountants, xero, accounting, small business accounting
    
Xero
Published By: DocuSign     Published Date: Apr 24, 2018
"In order to succeed in this evolving digital landscape, financial services institutions must embrace trending technology to remain competitive or risk becoming obsolete. Today’s customers expect to be able to bank not just anywhere, any time, but also on any device. What’s more, they want to be able to open new accounts, apply for loans, and perform other tasks that in the past could only be done at a branch, securely and easily. Download this complimentary IDG report to learn about digital banking best practices to stay competitive by going paperless, attract and keep the next generation of customers who demand digital options, and thrive in the digital age. "
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DocuSign
Published By: Hotel Engine     Published Date: Jun 06, 2019
If you know you’ll need lodging for a date more than 12 months out, you’re better off booking right away. Many hotels haven’t thought that far ahead, and you can get incredible savings.
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corporate travel management, corporate travel services, corporate lodging rates, hotels for business travelers, corporate hotel rates, corporate rates for hotels, best corporate hotel discounts, hotel corporate discounts
    
Hotel Engine
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: Business Software     Published Date: May 28, 2013
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
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professional services, psa, top 10 psa vendors, business software.com
    
Business Software
Published By: Marketo     Published Date: Jul 12, 2017
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders
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access management, security information, abm, database security, application development, risk management, endpoint management, next generation intrusion protection
    
Marketo
Published By: Marketo     Published Date: Mar 20, 2018
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders t
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Marketo
Published By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
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oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy
    
Oracle
Published By: AlienVault     Published Date: Mar 30, 2016
With AlienVault USM, the IT team for the City of Lewiston has been able to identify critical vulnerabilities, find orphaned services accounts, and detect threats before they became incidents. Learn how this team greatly improved network security on a small budget.
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AlienVault
Published By: Dell Software     Published Date: Oct 01, 2012
Paper: Manage Windows Service Accounts
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windows service accounts, desktop management, automation
    
Dell Software
Published By: Likewise Software     Published Date: Oct 07, 2008
This document describes how Likewise and Microsoft Active Directory can foster compliance with the Payment Card Industry Data Security Standard, a set of requirements for businesses that process payment card information. Developed by Visa, American Express, Discover Financial Services, and other members of the PCI Security Standards Council, the standard sets forth policies, procedures, and practices to protect customer account data. The standard includes specific requirements for strictly controlling access to customer data, authenticating business users, monitoring access, maintaining a secure network, and auditing system resources. Likewise integrates Linux, Unix, and Mac OS X workstations and servers into Active Directory, providing the basis to assign each user a unique ID for authentication, authorization, monitoring, and tracking. Likewise also provides group policies for non-Windows computers so that their security settings and other configurations can be centrally managed in the same way as Windows computers.
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likewise, pci data security, linux, unix, mac os x, windows
    
Likewise Software
Published By: Sparta Social Networks     Published Date: Oct 10, 2008
This case-study talks about how the Packet8 broadband voice over Internet protocol (VoIP) and video communications service which lets broadband Internet users add digital voice and video communications services to their high-speed Internet connection. Videophone users now account for almost 5 percent of Packet8’s 74,000 lines, and are one of several drivers in the company's quarterly growth, up 54 percent in the most period to $6 million in revenue. Download to learn more.
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sparta, social network, packet8, internet protocol (voip)
    
Sparta Social Networks
Published By: TailoredMail     Published Date: Nov 21, 2008
Learn how email service provider, TailoredMail, helped an automotive agency easily handle hundreds of dealer accounts yet effortlessly give each a personal touch.
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tailored mail, email service provider, email marketing program, outsell, email newsletters
    
TailoredMail
Published By: Data Guard Systems, Inc     Published Date: May 06, 2009
The data security challenges for financial services providers—from the solo accounting professional to the midsize accounting firm to world’s largest corporation, from CPAs to CFPs to credit counselors—have never been as challenging as they are in today’s turbulent times. And although the large data breaches at the most recognizable companies receive the most publicity, small companies and solo offices can also be victims, according to the Better Business Bureau.
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online identity theft, encryption software, advanced password protection, alertboot, identity, theft, dataguard, credit card
    
Data Guard Systems, Inc
Published By: SAS     Published Date: Aug 03, 2016
Financial institutions (FIs) must support the channels and services that consumers demand in order to remain competitive with each other and with disruptive competitors. To that end, supporting account opening, delivering new transactional features, and facilitating payments through digital channels have become table stakes. Unfortunately, the speed and convenience that these capabilities afford is a benefit to consumers and fraudsters alike. To successfully prevent fraud while retaining the benefits of offering digital financial services, FIs must understand how fraudsters are exploiting these capabilities and fight fraud with customer experience in mind.
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finance, best practices, digital channels, demand, financial services, fraud, customer experience
    
SAS
Published By: GMS Inc     Published Date: May 18, 2011
Insights into the service and support offerings of GMS and business software providers alike
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accounting, causes, charity, community, consultants, donation, donations, donorexpress
    
GMS Inc
Published By: Dell Storage     Published Date: Aug 14, 2012
The importance of healthcare providers to assure their patients the utmost security, confidentiality and integrity of their sensitive information cannot be understated. This means being HIPAA compliant within every aspect of their practice, with a particular emphasis on the components of their healthcare IT infrastructure This white paper described elements and best practices of a HIPAA compliant data center. This comprehensive guide spans the administrative, physical, and technical safeguards of the HIPAA Security rule from the physical security and environmental controls necessary of the facility itself, to the requirements needed between a Covered Entity (CE) and the data center provider when outsourcing. Detailing both the benefits and risks of a third-party partnership, this white paper provides answers to key questions such as what exactly makes a data center HIPAA compliant, what to look for when choosing a service provider to work with, and why a Business Associate Agreement (BAA) is important for establishing accountability with these partners.
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hipaa, compliant, data, center, centers, healthcare, providers, assure
    
Dell Storage
Published By: Esker     Published Date: Apr 12, 2012
This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.
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order to cash, procure to pay, fax software, fax service, fax server, document automation, accounts payable, accounts receivable
    
Esker
Published By: Esker     Published Date: Apr 12, 2012
This buyer's guide provides you with the key topics and the most important questions to ask an AP solution provider so that you can select the most appropriate AP solution to meet both your business and process needs.
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order to cash, procure to pay, fax software, fax service, fax server, document automation, accounts payable, accounts receivable
    
Esker
Published By: Esker     Published Date: Apr 12, 2012
Get answers to the 20 most important questions to ask an AR automation solution provider by exploring Esker's AR Buyer's Guide.
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order to cash, procure to pay, fax software, fax service, fax server, document automation, accounts payable, accounts receivable
    
Esker
Published By: Esker     Published Date: Apr 12, 2012
Think about the process in your company for a minute. How much time and money is wasted waiting for an invoice to arrive, then walking the document around to be coded, approved, and finally paid? Discover how a touchless invoice processing can help.
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order to cash, procure to pay, fax software, fax service, fax server, document automation, accounts payable, accounts receivable
    
Esker
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