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Published By: Riverbed     Published Date: Apr 17, 2017
Amazon Web Services (AWS) Cloud integrates with Riverbed’s SD-WAN solution to enable cloud migration and performance, all managed via quick and simple workflows.
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Riverbed
Published By: Smarsh     Published Date: Dec 07, 2016
Text messaging is simple, concise and compatible with virtually every mobile device, operating system and wireless carrier, making it very appealing to financial advisors and their customers. However, if used for business communications, texts can create tremendous risk. Less than a third of financial firms have a text supervision solution in place according to the Smarsh 2016 Electronic Communications Compliance Survey, the largest compliance gap facing financial firms today. Text messaging can’t be ignored by firms any longer.
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Smarsh
Published By: BillingPlatform     Published Date: Apr 18, 2019
Every Billing Platform Looks the Same… Unless You Know What To Ask. Read this exclusive whitepaper to explore the billing capabilities that can mean the difference between business success or customer fatigue. This executive brief describes: • The most important capabilities in any billing solution. • How the major billing solution vendors differ in each area. • The exact questions to ask vendors...including your current vendor. This whitepaper outlines the areas to consider when evaluating billing solutions. For each, we provide a description of the area, an explanation of the range of differentiation between billing vendors, and when to consider one approach over another. We also give you the exact questions to ask.
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BillingPlatform
Published By: IBM MaaS360     Published Date: Jul 01, 2016
Mobilize your corporate content and apps: Enable simple and protected mobile collaboration for business
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ibm, mobile, mobilize
    
IBM MaaS360
Published By: ServiceNow     Published Date: Mar 24, 2015
IT departments and the organizations they serve can reap dramatic benefits by codifying and automating unique processes through the development of custom applications. These applications can lower costs, improve agility, quicken time to value, give IT greater control,and bolster productivity throughout IT and among enterprise users. In fact, with the right tools in place, organizations can enable a new class of “citizen developers” who work either in or with IT to create applications and services that are highly responsive to business needs. A platform to enable this type of innovation is not only available, cost efficient and simple to deploy, but it may already be part of your IT environment.
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codifying and automating, custom applications, it control, applications and services, business needs, cost efficient, it environment
    
ServiceNow
Published By: MobileIron     Published Date: Aug 20, 2018
In the PC era, employees operated from within a well defined enterprise IT perimeter and passwords were sufficient to establish user trust. However, in today’s mobile-cloud environment, the enterprise perimeter has dissolved and business information is available to users on a variety of endpoints, apps, services, networks, locations. In this dynamic access environment, organizations need a different approach to security that is able to: • Establish user trust using multiple factor authentication • Correlate user trust with other factors such as endpoint, app, network, and more • Apply adaptive, risk-based policies that match the user’s environment
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security, enterprise, cloud
    
MobileIron
Published By: MobileIron     Published Date: Nov 07, 2018
In recent years, the market for mobile and cloud technologies has completely shifted the behavior of enterprise users. People can now work anywhere, on any device, to access business apps and data from mobile apps and cloud services. Static, perimeter-based security can no longer keep up with all of the endpoints, users, apps, and data that travel far beyond the corporate firewall. Relying on old security approaches like password-only access control is no longer enough to secure this vast mobile-cloud infrastructure — especially since stolen user credentials were the top cause of data breaches in 2017.
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MobileIron
Published By: K2     Published Date: Apr 27, 2015
This paper describes how a business-app platform from K2® can help you provide simpler, more cost-effective ways to empower people by connecting them with data that is dispersed across different systems.
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erp and legacy systems, data volume, business processes, cloud crm system, system complexity, business apps
    
K2
Published By: MuleSoft     Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization. Read this whitepaper to learn: -How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics -How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems -The advantages of an API-led connected architecture vs. old SOA approaches
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technology, enterprise applications, best practices, business optimization, technology architecture
    
MuleSoft
Published By: ServiceNow     Published Date: Jan 03, 2017
Replacing your legacy ITSM suite doesn’t have to be scary. So why hasn’t every company migrated to a modern ITSM platform? This eBook explores the best practices for a simpler migration to overcome the fear of legacy suite change, including: How choosing the right partner can smooth the transition Best practices for a phased approach to legacy migration A first-hand look at how one company migrated successfully Read the eBook for more on the risks of inaction and rewards of ITSM modernization.
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, infrastructure
    
ServiceNow
Published By: Okta     Published Date: Jul 25, 2016
Adobe wanted to enable creativity in their customers and allow them to be mobile and function in the cloud. Recognizing that identify was key to making this work they leveraged Okta to create a simple and secure customer experience. Download this white paper to learn more about how Adobe found a way to bring IT and engineering together and overcome identify concerns.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications
    
Okta
Published By: BAE Systems     Published Date: Dec 29, 2015
Find an approach that stops dangerous email leaks, keeps things simple, and lets you go about your business with minimal disruption
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bae systems, applied intelligence, email, insider threat prevention, data breach, data loss, intellectual property, byod, cloud, credit union, email protection, hosted exchange, email security, messaging, cloud computing, dlp, encryption, data loss prevention, content filtering, email services
    
BAE Systems
Published By: SAP     Published Date: Jul 18, 2016
A long-time user of SAP software, SAP for Retail solutions are the IT backbone of ULTA's operations. From real-time data to analytics, to automated back-end processes, to comprehensive employee support. ULTA is using IT to drive better, more personalized service and consistent shopping experiences. Learn how SAP helps ULTA Beauty Run Simple.
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SAP
Published By: AWS     Published Date: Dec 19, 2018
Cisco and Amazon Web Services (AWS) believe not only in making it simple to connect to the cloud, but also to protect your cloud services. Security is not just an on-premises or a cloud thing. It’s every-“thing” and everywhere. Gaining pervasive security means you need visibility across your entire IT environment to help you effectively identify and mitigate security threats. Cisco Stealthwatch Cloud provides scalable visibility and delivers secure network behavioral analysis across on-premises and AWS environments to help identify anomalous activity that could indicate a security threat. This self-learning security solution continually refines its behavioral models as it monitors your environment, ultimately improving its functionality and reducing the costs required for manual security checks and updates. Watch our webinar to learn how JetBrains increased transparency and reduced threat exposure by deploying Stealthwatch Cloud on AWS. Along with increased infrastructure protection,
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AWS
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Genesys     Published Date: Feb 26, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Monotype     Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
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branding, marketing best practices, branding best practices, customer experience, global brand, monotype, marketing, design, digital advertising, web fonts, global marketing, emerging marketing, user experience, display advertising, creative, responsive advertising, dynamic advertising, mobile advertising, creative professionals, customer marketing
    
Monotype
Published By: CloudHealth by VMware     Published Date: Feb 13, 2019
While cost is often cited as the reason why people move to the cloud, it's not always that simple. Many organizations have noticed cloud bills 2-3x higher than expectations, when not managed properly. Have you achieved the savings you expected? Learn 10 ways you can reduce your spend in AWS, including: -Terminate Zombie Assets -Rightsize EC2 Instances & EBS Volumes -Upgrade instances to the latest generation -Delete Disassociated Elastic IP Addresses Check out this eBook to find out how you can better manage your costs through pro-tips from cloud experts.
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cloud management, amazon web services, multicloud management, amazon ec2
    
CloudHealth by VMware
Published By: IBM     Published Date: Jan 19, 2017
Meet Liz, a Director of Marketing, and journey with her as she looks for innovative ways to brainstorm and share content with both her internal teams and external agency partners. Liz discovers Box, a simple cloud-based content and file sharing solution that improves collaborative control.
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ibm, analytics, ecm, box, marketing, effective marketing, content, ibm box
    
IBM
Published By: IBM     Published Date: Aug 30, 2017
We wrote this book to serve as a relatively simple introduction to what can be a very complex topic. Use it as a reference, not as a manual. If you’re interested in certain topics but not in others, feel free to read only certain chapters. Also feel free to skip around. You don’t have to read the chapters in order
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application release, deployment, ibm, delivery
    
IBM
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