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Published By: Interactions     Published Date: Oct 29, 2019
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale. Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
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Interactions
Published By: Interactions     Published Date: Oct 29, 2019
We all know that the customer experience is a big deal. By 2020, customer experience will overtake price and product as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant. We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
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Interactions
Published By: Dell EMEA     Published Date: Sep 09, 2019
En matière de longévité, nul ne peut rivaliser avec Dell. Non seulement nos machines disposent de la capacité, de la facilité de gestion et des fonctions de sécurité qui ont gagné la confiance du secteur IT, mais elles sont en plus conçues pour de longs cycles de vie, ce qui réduit les coûts de gestion des déchets et de recyclage. Il n’est donc pas étonnant qu’elles soient sur le marché depuis si longtemps. Et nous ne nous arrêtons pas là. Notre gamme continue d’évoluer, avec de nouvelles fonctions futuristes. Le Dell Latitude 7400 2-en-1 propose la nouvelle fonctionnalité Dell ExpressSign-in pour détecter la présence des utilisateurs, démarrer le système en à peine une seconde et les connecter par reconnaissance faciale avec Windows Hello. Les utilisateurs n’ont qu’à s’asseoir devant leur machine pour se mettre au travail. Plus besoin de faire Ctrl+Alt+Suppr ni même d’appuyer sur le bouton d’alimentation. En fait, il s’agit du premier PC à utiliser un capteur de proximité, basé sur l
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Dell EMEA
Published By: SADA     Published Date: Oct 25, 2019
Google commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying G Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of G Suite on their organizations. Google G Suite offers a set of work applications that help organizations transform their businesses. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed eight enterprise customers with years of experience using G Suite.
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SADA
Published By: SendBird     Published Date: Nov 14, 2019
Why buyer-to-seller chat for marketplaces? Experts understand marketplace apps as a challenge in scaling both supply- and demand-side at the same time. Once trust and sufficient liquidity are achieved, the value of marketplaces shift to fostering transparent and efficient transactions. There’s no better way to connect buyer and seller than in-app messaging. Real-time messaging connects your marketplace’s buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly. This creates more efficient transactions for the marketplace platform. Jeff Jordan, former eBay and current General Partner of Andreessen Horowitz, said that to manage a marketplace well you need to “Maintain complete transparency in the marketplace so that participants (especially buyers but sellers too) have perfect information on products and their pricing [...] Focus heavily on safety so the marketplace is as safe as possible to create the trust requi
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SendBird
Published By: SendBird     Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their audience engagement takes place on external platforms. As a result, companies such as Facebook and Twitter control the audience’s experience — and reap the many benefits of hosting conversations and interactions surrounding content they did not create. For customers, this fragmented landscape creates a disjointed user experience because they’re forced to constantly switch between applications and risk missing the action in the process. They use one app to consume content, another app to discuss with friends, and yet another app to chat with the broader community.
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SendBird
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
Gei?ntegreerde oplossingen bieden medewerkers en digitale organisaties meer betrouwbaarheid, security en eenvoud
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Cisco and NVIDIA Corporation
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
Met oplossingen van Citrix en Google Cloud voor veilige digitale workspaces staat niets uw organisatie nog in de weg.
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Cisco and NVIDIA Corporation
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 31, 2019
Met oplossingen van Citrix en Google Cloud voor veilige digitale workspaces staat niets uw organisatie nog in de weg.
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Cisco and NVIDIA Corporation
Published By: Corrigo     Published Date: Nov 01, 2019
PropTech is disrupting the facilities management and real estate industries – from big data and IoT to artificial intelligence and augmented reality. The latest advances in PropTech are accelerating change in facilities management like never before, driving bottom line value and helping future-proof FM operations. The promise of PropTech is why our Corrigo team is investing so heavily in frictionless, self-learning platforms to help our clients use technology to truly transform their businesses. But as we amplify FM ops with new technology, we are just as passionate about helping our clients optimize their current processes. Why? Because making even small changes today can mean huge savings for their bottom line. In fact, 80% of organizations are leaking more FM value right now than they could immediately gain with new, emerging tech strategies. That’s no small leak – it’s a staggering loss for organizations of all sizes. After analyzing 700 million facilities management transactions a
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Corrigo
Published By: Matrixx Software - Kingpin     Published Date: Nov 07, 2019
Achieving long-term profitability for 5G will require a major shift in thinking for many operators. Given the investments and capacity upgrades involved, simply treating 5G as just “another G” is a doomed strategy. Instead, 5G must be seen as an opportunity to re-energize the Telco business model and to move away from traditional commoditized network offerings. Download the discussion paper to learn: Five key questions the Telco C-suite should be asking to drive sustained 5G profitability Why 5G will require a major change in business strategy and IT delivery models How 5G can re-energize the Telco business model
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Matrixx Software - Kingpin
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
Mitarbeiter und digitale Unternehmen profitieren dank integrierter Lo?sungen von einer gesteigerten Zuverla?ssigkeit, Sicherheit und Einfachheit
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Cisco and NVIDIA Corporation
Published By: ServiceNow     Published Date: Oct 23, 2019
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
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servicenow, total economic impact (tei), customer experience
    
ServiceNow
Published By: F5 Networks Singapore Pte Ltd     Published Date: Nov 13, 2019
Organizations constantly struggle between embracing technological changes to open up new business opportunities and protecting the business from new challenges and risks. In this paper, we’ll examine containerization and how the adoption of this technology in F5 products affects IT professionals, architects, and business decision makers.
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F5 Networks Singapore Pte Ltd
Published By: SES     Published Date: Aug 01, 2019
Este artigo de blog, escrito por nosso VP de Desenvolvimento e Inovação Tecnológicos, apresenta insights de especialistas sobre a revolução da rede 5G. Descubra o impacto que a arquitetura da rede 5G terá na nossa sociedade "hiperconectada" do futuro. Conheça casos de uso como comunicações massivas por máquina, maior largura de banda móvel e comunicações com baixa latência.
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SES
Published By: Intel     Published Date: Nov 14, 2019
You can migrate live VMs between Intel processor-based servers but migration in a mixed CPU environment requires downtime and administrative hassle A study commissioned by Intel Corp. One of the greatest advantages of adopting a adopting a public, private, or hybrid cloud environment is being able to easily migrate the virtual machines that run your critical business applications—within the data center, across data centers, and between clouds. Routine hardware maintenance, data center expansion, server hardware upgrades, VM consolidation, and other events all require your IT staff to migrate VMs. For years, one powerful tool in your arsenal has been VMware vSphere® vMotion®, which can live migrate VMs from one host to another with zero downtime, provided the servers share the same underlying architecture. The EVC (Enhanced vMotion Compatibility) feature of vMotion makes it possible to live migrate virtual machines even between different generations of CPUs within a given architecture.
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Intel
Published By: Juniper Networks     Published Date: Sep 26, 2019
"This Ovum white paper is sponsored by Juniper Networks. It reveals that organisations need to update and upgrade their cybersecurity postures to defend themselves against today's threats. More than 80% of organisations in Asia are not protected against today's threats. Many of them depend on security investments made years ago, which cannot defend against new and emerging threats. The arrival of new technologies including cloud computing, the Internet of Things, mobility, bring your own device (BYOD), and social media have massively increased attack surfaces and expanded the threat landscape. Over the past two years, there has been a global infestation of ransomware attacks, which have wrought destruction across a growing number of businesses. Crypto-jacking, attacks on critical infrastructure, and data exfiltration are now commonly affecting businesses and consumers alike. The financial impact of these attacks is increasing rapidly and has already cost some organisations hundreds o
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Juniper Networks
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Nov 07, 2019
Imprecision, inefficiency, delays in processing and an unengaged workforce can be a big problem even for a Fortune 500 Life Sciences enterprise. Here’s how our RPA-led digital transformation refreshed and rejuvenated the processes of this organisation. #DigitalTransformation #Robotics #LifeSciences #Fortune500
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Larsen & Toubro Infotech(LTI)
Published By: Nextgen     Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs. In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
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Nextgen
Published By: Oracle     Published Date: Sep 12, 2019
Digital commerce platform complexity continues to increase due to constant changes in product offerings and functionality, technology delivery, and pricing models. We evaluate the viability of 13 vendors to assist application leaders supporting digital commerce in making an objective evaluation.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the Marketer Who Goes Nonstop. You don’t try. You do. And when you get that feeling, some might call it a spark of genius, you know anything’s possible. At Oracle, we know greatness comes from great inspiration. Packed with powerful info, the Spark Series will get you up to speed on pivotal marketing trends – like advertising accountability – lightning fast. Think of it as a catalyst that will put your strategy into motion. Because if anyone’s going to stay one step ahead, it’s going to be you.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
To the Marketer who goes non- stop. You don’t try. You do. And when you get that feeling, some might call it a spark of genius, you know anything’s possible. At Oracle, we know greatness comes from great inspiration. Packed with powerful info, the Spark Series will get you up to speed on pivotal marketing trends – like B2B content marketing – lightning fast. Think of it as a catalyst that will put your strategy into motion. Because if anyone’s going to stay one step ahead, it’s going to be you. Download this whitepaper to learn more.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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Oracle
Published By: Dell EMC     Published Date: Oct 30, 2019
Digital transformation is a strategic imperative to modernize technology in response to new business realities. Businesses increasingly view hybrid cloud as a critical component of this transformation to enable greater agility, efficiency, and productivity. IT organizations need the right technology approaches and partnerships to make their cloud transition as effective and successful as possible. Download this white paper sponsored by Dell Technologies and Intel® to learn more.
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Dell EMC
Published By: Dell EMC     Published Date: Oct 30, 2019
This white paper from Dell Technologies and Intel® takes a deep dive into overall security preparedness, exploring the top concerns IT pros have about infrastructure security and how they are addressing those concerns. It also takes a closer look at infrastructure security solutions and how partnering with Dell Technologies can help organizations turn comprehensive security into a competitive advantage.
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Dell EMC
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