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Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
To support business continuity, many organizations eagerly avoid putting all their eggs in one basket. Understanding the critical role of last-mile connectivity and always-available Internet access, savvy firms utilize redundant wide area network (WAN) and Internet connections from multiple service providers to ensure network availability in addition to load balancing. Despite the good intentions, their Internet connectivity risks may still be in a single basket. That is because internet service providers (ISPs) and competitive local exchange carriers (CLECs) may operate using leased network infrastructure from the same incumbent local exchange carrier (ILEC).
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Spectrum Enterprise
Published By: Workplace by Facebook     Published Date: Jun 20, 2019
Valet Living is an amenity services company that supports the multifamily housing industry in over 40 states across the US. From in-home services such as cleaning, package delivery, laundry and pet care, to maintenance and grounds keeping work around apartment communities. Valet Living wanted to address the difficulties that arise when working with a dispersed and unconnected workforce. Since the implementation of Workplace by Facebook, Valet Living have seen great internal results such as: • 20% increase in employee retention • 50% increase in filling vacancies with internal candidates • Thousands of dispersed workers connecting by sharing tips, goals and inspirations via team groups Download this case study to find out more about the amazing results.
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Workplace by Facebook
Published By: Lenovo UK     Published Date: Mar 14, 2019
In today’s workplace, work happens where we are, not where we go. To support this you need the four pillars of dynamic IT Download this infographic to find out how Lenovo can help you deliver the dynamic IT your workforce requires.
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smarterworking, future-ready, dynamicit, remoteworking, workplaceit, smarterworkforce, dynamicworkplace, mobility
    
Lenovo UK
Published By: Viavi Solutions     Published Date: Feb 19, 2019
Network performance management tools can drive operational efficiency and improve network uptime, but many network managers haven’t adopted such tools. The potential benefits of a performance management tool are substantial, but network managers must make a business case for such investment. This white paper reveals why network operations teams should invest in network performance management solutions, and how they can justify to IT management and CIOs that the tool will deliver a substantial return on investment, along with improving IT’s ability to support business goals.
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Viavi Solutions
Published By: Dell EMC     Published Date: Nov 03, 2016
IT managers are struggling to keep up with the “always available” demands of the business. Data growth and the nearly ubiquitous adoption of server virtualization among mid-market and enterprise organizations are increasing the cost and complexity of storage and data availability needs. This report documents ESG Lab testing of Dell EMC Storage SC Series with a focus on the value of enhanced Live Volume support that provides always-available access with great ease of use and economics.
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storage, data, sql, architecture
    
Dell EMC
Published By: Dell EMC     Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
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data, converged infrastructure, integration, vmware, private clouds, business application
    
Dell EMC
Published By: Hewlett Packard Enterprise     Published Date: Aug 07, 2017
How HPE is Addressing Changing Storage Consumption Models to Support Hybrid IT
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
IT organizations today must work in an “and” world, rather than an “or” world to meet the demands of their users. In an “and” world, IT architectures and strategies leverage an ever-broadening variety of tools while still supporting and propelling a single strategy.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Sep 26, 2017
Analyst paper outlining storage challenges, and the value of the all-flash data center as a means to achieving maximum business value from data and app performance. Includes tips for gaining support from business leaders.
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Hewlett Packard Enterprise
Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Choosing the right helpdesk software for your team can be a path so perilous that even Hercules’ labours pale in comparison. But the truth is, if you have the right information, it doesn’t have to be that hard. In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like: - Why you need support software and why you need just one tool - The advantages of hosted helpdesks over on-premise software - A feature list to help make that shopping experience a little less painful
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
While email is perfect for one-to-one communication, it doesn't work half as well for managing many-to-many conversations like a helpdesk would. When businesses use email to support customers, they leave room for conversations to get lost, ignored or forgotten. Not to mention, the lack of accountability and metrics to gauge the process and figure out what's working and what's not working. In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Frontier Communications     Published Date: Dec 22, 2016
When you choose Frontier as your partner, your bank or financial services firm can take advantage of this experience and our extensive portfolio of network and equipment solutions. We will work closely with your team to assess your current situation, determine future communications requirements, and select products and services that fit into your timeframe and budget. What’s more, Frontier backs everything up with local customer support.
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Frontier Communications
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Highlights for Children, Inc. was founded in 1946 with the belief “that children are the world’s most important people.” Since its inception, the organization has been dedicated to helping children “become their best selves and become confident, caring, curious, and creative individuals.” Today, the Highlights for Children, Inc., family of companies includes educational publishers who publish textbooks and offer educational seminars for teachers, as well as a consumer division that publishes books, digital products, and four magazines for children ages 0-12. The flagship magazine is Highlights for Children, well known for its Fun with a Purpose.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time. The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Cherwell Service Management™ software empowers IT organizations to easily manage their infrastructure at a fraction of the cost and complexity associated with traditional, legacy IT service management software. Designed with a metadata-driven approach, the Cherwell Service Management platform can easily be configured to meet process and integration requirements without writing or touching a single line of code. Furthermore, configurations will never break during version upgrades.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Commvault     Published Date: Jul 06, 2016
Forget about the complex task of building your own solution. Commvault offers a portfolio of integrated backup appliances that allow you to go from power-up to backup in less than an hour. Each appliance combines Commvault’s industry-leading software with pre-configured and optimized hardware, including an option that uses NetApp’s category-leading NetApp E-Series storage system. To further simplify ordering and deployment, the appliances include a licensing option aligned to the usable storage capacity (e.g., 36TB of NetApp E-Series storage includes 36TB of Commvault back-end terabyte licensing). Or you can purchase the hardware separately and use it with Commvault’s traditional front-end terabyte capacity licensing. Either way, Commvault serves as the single point of contact for software and hardware support issues, and the installation wizard allows you to be up and running quickly regardless of the option you choose.
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commvault, backup appliances, netapp e-series, backup, industry leading software, netapp, turnkey solution, converged
    
Commvault
Published By: Commvault     Published Date: Jul 06, 2016
Today, nearly every datacenter has become heavily virtualized. In fact, according to Gartner as many as 75% of X86 server workloads are already virtualized in the enterprise datacenter. Yet even with the growth rate of virtual machines outpacing the rate of physical servers, industry wide, most virtual environments continue to be protected by backup systems designed for physical servers, not the virtual infrastructure they are used on. Even still, data protection products that are virtualization-focused may deliver additional support for virtual processes, but there are pitfalls in selecting the right approach. This paper will discuss five common costs that can remain hidden until after a virtualization backup system has been fully deployed.
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storage, backup, recovery, best practices
    
Commvault
Published By: Commvault     Published Date: Jul 06, 2016
Enterprises today increasingly turn to array-based snapshots and replication to augment or replace legacy data protection solutions that have been overwhelmed by data growth. The challenge is that native array snapshot tools – and alternative 3rd party solutions – have varying degrees of functionality, automation, scripting requirements, hardware support and application awareness. These approaches can add risk as well as administrative complexity and make it more difficult to realize the full potential of snapshots – whether in single disk vendor estates or in heterogeneous storage environments. This checklist will enable you to build a shortlist of the 'must have' features needed for snapshots to deliver exactly what you require in your application environment or Private Cloud.
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commvault, snapshot management, replication, array based snapshots, data protection solutions, gui driven, intellisnap, no scripting
    
Commvault
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