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support costs reduced

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Published By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Tags : 
jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support
    
Jive Software
Published By: Sponsored by HP and IntelŪ     Published Date: Mar 05, 2013
This white paper explains how to utilize these capabilities in order to respond to challenges quickly in complex data center environments. Find out how you can take advantage of these new designs and tools to reduce support costs.
Tags : 
hardware innovation, support automation, intel, complex data, design, support costs reduced, cost savings, it management
    
Sponsored by HP and IntelŪ
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