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Published By: GE Healthcare     Published Date: Feb 23, 2015
Given the wide range of technology options available, it's important for healthcare IT executives to pick the right image management technology and approach for a long-term sustainable solution delivering the desired performance and ROI. This whitepaper explores solutions for multi-layered neutrality, a standards-based framework for unifying medical images and clinical documents across the enterprise and community.
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enterprise imaging, advanced visualization, universal viewer, centricity pacs, 3d imaging, radiology imaging solutions, diagnostic medical imaging, radiology medical imaging, medical imaging technology, medical imaging pacs, medical imaging systems, medical imaging services, medical imaging technologies, smart reading protocols, multi-modality reading, unified view of patient images, information technology
    
GE Healthcare
Published By: GE Healthcare     Published Date: May 12, 2015
An effective cardiovascular IT system is a must-have, not a nice-to-have for cardiologists and cardiovascular clinicians to provide optimal care and help improve critical outcomes.
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cardiovascular it system, diagnostic images, web-enabled information technology, cardiovascular information system, cvis software, cvpacs, cardiovascular informatics, cardiovascular image software, cath diagnostic imaging, echo diagnostic imaging, nipv diagnostic imaging, peripheral vascular diagnostic imaging, vascular diagnostic imaging, information technology, practice management
    
GE Healthcare
Published By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
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contact center, customer service, contact center technology, process optimization, performance, change management
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
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value-added, customer service, media, voice, strategy, multichannel, people management, process, technology
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Gomez IT     Published Date: Dec 19, 2011
The Gomez Application Performance Management (APM) platform is the industry's leading solution for managing and optimizing the performance, availability and quality of web, non-web, mobile, streaming and cloud applications.
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gomez, technology, performance management, web, mobile, cloud
    
Gomez IT
Published By: Good Technology Corporation     Published Date: Apr 29, 2013
You can’t slow down technology. But you can get ahead of it. Learn how in this mobile trend report from Gartner. Learn the latest in devices, app stores, and cloud services. You’ll even get operational tips to manage mobile costs, risk, and support.
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consumerization, mobile technology, infrastructure and operations, mobile management, mobile security, enterprise mobility, mobile application management
    
Good Technology Corporation
Published By: GoToMeeting     Published Date: Oct 11, 2011
Distributed work programs are one of the most effective ways of achieving badly-needed operational savings. To be effective, however, you need to know which practices and tools are most effective for managing remote staff. This new white paper addresses three fundamental management questions, explores key challenges of managing remote workers and provides best practices for setting up a successful remote work program.
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citrix, technology, business. remote work program, management, employee
    
GoToMeeting
Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
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Group M_IBM Q119
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
The EU General Data Protection Regulation (GDPR) has arrived. Every company doing business with European customers — regardless of location — must make considerable governance, people, process, and technology changes to comply with the new rules. While companies have made progress, more work remains. To succeed, they must tackle key challenges, including data identification, mapping, and access management. Despite the work ahead, forward-looking businesses understand GDPR is an opportunity. This is a transformation for a data-savvy world, with the potential to yield enhanced customer and business benefits. Investment in solutions with data privacy, security, and compliance offerings that can protect data no matter where it’s stored — on-premises and in the cloud — can ease companies along their readiness journeys and help them achieve and sustain compliance from May 25, 2018, and onward
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Oct 24, 2018
After moving traditional workloads to public cloud, most customers realize they must replace many of them with cloud-native alternatives to reap the full benefits. Technology product management leaders must deliver cloud-native offerings now to capture business opportunities and avoid irrelevancy.
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Group M_IBM Q418
Published By: HERE Technologies     Published Date: Feb 12, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Mar 01, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis – and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: • Early error detection and proactive remote maintenance of software and firmware • Reduction of data management value chain complexity with its one-stop solution • Effective fault response and real-time access to new products and services
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location data, auto, over the air technologies
    
HERE Technologies
Published By: Here Technologies     Published Date: Mar 29, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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here technologies, transport and logistics
    
Here Technologies
Published By: Here Technologies     Published Date: Apr 02, 2019
OEMs today face significant challenges that restrict effective fleet analysis. Data is often siloed and held in several incompatible formats, meaning responding to software faults can be a costly and lengthy process. To overcome this, Here have combined OTA technology with the HERE Open Location Platform. By closing this loop, Here provide a one-stop solution for data enrichment and analysis – and Here turn connected vehicle data into over-the-air updates. Watch this webinar and learn how HERE enables: • Early error detection and proactive remote maintenance of software and firmware • Reduction of data management value chain complexity with its one-stop solution • Effective fault response and real-time access to new products and services
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over the air technologies, location data, auto, mapping
    
Here Technologies
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2016
Businesses today face demands that didn’t exist even a few years ago. Download this asset to learn more about the complexities and infrastructure demands that come with meeting these requirements are pushing many IT departments outside of their comfort and expertise zones. Sponsored by: HPE and Intel®
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best practices, demands, technology, business technology, business management infrastructure
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2016
IT security used to be about keeping intruders out and selectively letting in friendly visitors, which was best accomplished with a range of perimeter security and end-point solutions. Download this asset to learn more how the landscape has fundamentally shifted since, with much of this shift accelerating in the last 2-3 years. Sponsored by: HPE and Intel®
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best practices, technology, security, business management, intel, hpe
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
Download this asset to see how at the Carneros Inn, their Hewlett Packard Enterprise IT infrastructure is the backbone to running business applications and guest infrastructure seamlessly, 24 hours a day and 7 days a week. Sponsored by: HPE and Intel®
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intel, hpe, carneros, enterprise, technology, infrastructure, business management, applications
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 13, 2016
Download this asset to learn how to increase small and mid-sized business productivity, IT must embrace the needs of a mobile workforce. Sponsored by: HPE and Intel®
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best practices, technology, productivity, mobile workforce, business management
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
Hyperconvered infrastructure -- the meddling together of servers and storage into a single appliance with streamlined management -- is a technology growing in popularity even as people struggle to figure out exactly what it can do, what it can't do, and just how it impacts the IT organization.
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infrastructure, information technology, modern management, server storage
    
Hewlett Packard Enterprise
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