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Published By: Asure Software     Published Date: Nov 06, 2013
These ten signs will help you spot areas where your time and attendance system may be failing you and your organization.
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workforce management technology, workforce management solutions, time and labor management, time management, labor management, hr technology solutions, time and attendance technology
    
Asure Software
Published By: RSA Security     Published Date: Nov 06, 2013
See a visual representation of the GRC framework needed within an organization to meet today's governance, risk and compliance needs, as well as how an organization should view GRC, its guiding principles and final objectives.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
This paper discusses the value of operational technologies while acknlowledging there is a "value ceiling" for some niche tools, highlighting the opportunity to seek broader value as part of the GRC program maturity process.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
This business continuity white paper will help you address which sources to comply with and why, how to handle conflicts between the sources, how to prioritize your efforts.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
This paper illustrates the major challenges faced by today's Federal IA professionals, and offers solutions, along with ROI for each of those challenges.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
RSA, the security division of EMC, was positioned by Gartner in the Leader’s quadrant of the 2013 Magic Quadrant for Business Continuity Management Platforms based on completeness of vision and ability to execute.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
RSA, the security division of EMC has received the highest rating of “Strong Positive” in Gartner MarketScope for IT Governance, Risk & Compliance Management (IT GRC) 2013 for the fifth consecutive time.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: RSA Security     Published Date: Nov 06, 2013
RSA, the security division of EMC, was positioned by Gartner in the Leader’s quadrant of the 2013 Magic Quadrant for Enterprise Governance, Risk and Compliance Platforms based on completeness of vision and ability to execute.
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grc, risk, compliance, technology, best practices, archer, rsa, security
    
RSA Security
Published By: Oracle     Published Date: Nov 01, 2013
Advances in human capital management technology mean that with the right talent management system in place, HR leaders can implement world-class strategies at their companies. Oracle Talent Cloud was developed using a holistic approach, so HR leaders can manage everything from recruiting, compensation and goal and performance management to employee learning and talent review, in a single, cohesive SaaS-based system.
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zenithoptimedia, oracle, talent management, talent cloud, human capital management, accelerating businesses, global technology, operational complexities increase
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. Current business and talent management processes and technology must evolve to effectively deliver business value over the next few years. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 to 10 years. The research presented in this paper is supported by interviews with thought leaders in talent management, including practitioners, academics, and technologists from around the globe.
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zenithoptimedia, oracle, future of talent management, economic factors, the knowledge economy, globalization, structural unemployment, generational geographies
    
Oracle
Published By: ServiceSource     Published Date: Nov 01, 2013
In this book we describe best practices honed through 13 years of experience and partnership with some of the leading technology companies in the world. These best practices will give you insight into three key areas: • Data management & renewal opportunity generation • Sales strategy & execution • Continuing the renewal cycle We hope you enjoy this book!
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reducing customer churn, servicesource, recurring revenue, higher profit margins, drive innovation, drive performance, saas companies, competitive markets
    
ServiceSource
Published By: AppNeta     Published Date: Oct 28, 2013
Learn about the four key questions you need to consider when making an informed decision about an APM solution and the critical features for modern application performance management.
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appneta, traceview, applications, application management, application management technology, apm, application performance management, performance management
    
AppNeta
Published By: VMTurbo     Published Date: Oct 25, 2013
Your business is complex. And although Big data promises to manage this complexity, the technology services that run your business are also complex. It is possible to combat this complexity with IT analytics. Read this report to learn how IT analytics that turns big data efforts inward can effectively manage the technology services that run your business.
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forrester, vmturbo, big data, analytics, it analytics, it infrastructure, operations, technology services
    
VMTurbo
Published By: ServiceNow     Published Date: Oct 18, 2013
Three IT transformations can help IT get its own house in order to become the proactive partner of the business. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.
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technology, service automation, it workload, it infrastructure, service consolidation, it globalization, managing service relationships, consumerized service experience
    
ServiceNow
Published By: Genesys     Published Date: Oct 16, 2013
Presumably, service-oriented businesses already have customer relationship management (CRM) and business process management (BPM) systems in place that create workflows and processes. However, traditional systems aren't enough - they often result in blind spots in the completion of work processes. To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to manage these efficiency gaps - to effectively assign work and monitor completion. In other words, you need workload management. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues as well as: • Create a holistic view • Increase flexibility • Reduce cost • And more
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted. In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.
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contact center, customer service, customer relationship management, technology, business process management, bpm, crm
    
Genesys
Published By: CDW     Published Date: Oct 10, 2013
An ambitious mobile strategy built around tablets is helping Hyatt Hotels reach new levels of customer service.
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mobile strategy, case study, wireless strategy, customer service, modernizing hospitality, apple, ipad, technology for businesses
    
CDW
Published By: SumTotal Systems     Published Date: Oct 10, 2013
If you’re like everyone else in HR today, you’re probably thinking about how your organisation can handle data better. Maybe your executives want the power to make data-driven decisions from comprehensive workforce analytics. Perhaps you’d like to streamline the efficiency of your HR operation or put more actionable information in the hands of your line managers and employees. With the elixHR Platform, you can integrate your HR data and processes so your people can access information quickly and easily, and make better decisions. You can also lower your operational costs because you can increase efficiency and eliminate the need to replace HR systems that you already have in place.
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sumtotal, sumtotal elixhr, sumtotal elixhr platform, elixhr, human resources, hr data, hr processes, hr systems
    
SumTotal Systems
Published By: Dell Software     Published Date: Oct 03, 2013
Download Transaction-Centric vs. Infrastructure Centric Application Performance Management from TRAC Research to examine the major differences between the two approaches, the pros and cons of both in difference use cases, and finally which technology better fits your organization.
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transaction, dell foglight, apm, infrastructure, technology, application performance management, best practices
    
Dell Software
Published By: McAfee     Published Date: Oct 01, 2013
Building and Maintaining a Business Continuity Program Successful - strategies for financial institutions for effective preparation and recovery.
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disaster recovery, system availability, technology, mcafee, security management
    
McAfee
Published By: IBM     Published Date: Sep 30, 2013
Recruiting, Hiring and Onboarding the Right Talent Really Matters. All organizations want to hire the best people for key positions, but many fall short because they are not able to define precisely the jobs or the competencies necessary to do them well. In this report, we discuss strategies for how organizations can perform optimally and compete successfully by hiring and onboarding the best talent the first time.
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ibm, recruiting, hiring, onboarding, human resources, human resources solutions, human resources technology, employee retention
    
IBM
Published By: Webroot UK     Published Date: Sep 25, 2013
Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues.
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webroot, app reputation, app, mobile app, mam, enterprise mobile apps, app markets, mobile viruses
    
Webroot UK
Published By: HP - Enterprise     Published Date: Sep 16, 2013
This paper touches upon the following topics: -Critical vulnerabilities are on the decline, but still pose a significant threat -Mature technologies introduce continued risk -Mobile platforms represent a major growth area for vulnerabilities -Web applications remain a substantial source of vulnerabilities -Cross-site scripting remains a major threat to organizations and users -Effective mitigation for cross-frame scripting remains noticeably absent
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies
    
HP - Enterprise
Published By: HP - Enterprise     Published Date: Sep 16, 2013
HP Enterprise Security provides a broad view of the vulnerability landscape, ranging from industry-wide data down to a focused look at different technologies, including web and mobile. The goal of this report is to provide the kind of actionable security that intelligence organizations need to understand the vulnerability landscape as well as best deploy their resources to minimize security risk.
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internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies
    
HP - Enterprise
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