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Published By: New Voice Media     Published Date: Apr 03, 2017
Are you thinking about moving your contact center to the cloud but have concerns about performance, availability and security? Download our whitepaper to learn how to get the reliability you need from your cloud contact center software. In this whitepaper you will learn: The key benefits of cloud contact centres Three key perceived risks Which tests should be performed to ensure availability How to select a cloud vendor that you can depend on
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New Voice Media
Published By: New Voice Media     Published Date: Apr 03, 2017
Are you a sales manager who’s new to inside sales? Or, are you already running an inside sales team but just want to polish up your knowledge? The Ultimate Guide to Inside Sales is the place to start. You’ll learn how to staff, train, organize and motivate your inside sales team for peak performance. Welcome to the complete guide on inside sales. Everything you need to know to staff, train, organise, motivate and optimise your inside sales team for peak performance is in this guide. The guide has been specially crafted to walk you through building and growing a highly successful inside sales team and give you actionable insights and tips to start making improvements today. In this guide you will learn: • How to identify your key inside sales roles • How to hire the best talent to accelerate your sales performance • How to coach your inside sales teams • How to craft your sales funnel for deeper insight into sales performance • How to structure your team’s daily activity to improve ac
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New Voice Media
Published By: New Voice Media     Published Date: Apr 03, 2017
Delivering personalised service for every customer is ultimate goal for most contact centres. Understanding who your customers are, tailoring the service you deliver to them and treating them as the individuals they are will improve customer satisfaction. Download our solution guide to find out: • How to deliver exceptional personalised service to every customer • How your telephony and Salesforce can work together to streamline service operations • How it all works in 5 customer service examples.
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New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer data in Salesforce to provide personalized, exceptional service.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: Datavail     Published Date: Dec 07, 2017
When it comes to Hyperion and its many applications, the ability to predict and plan for any issues that may arise is incredibly important to avoid delays and user complaints. More and more companies are taking steps to get greater insight into what's going on under the hood by implementing performance testing. This white paper will discuss the fundamentals of performance testing, and review new methods to accomplish this vital best practice more quickly and efficiently
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Datavail
Published By: Red Hat     Published Date: Jan 03, 2018
IDC’s research shows that interviewed organizations capture significant value by investing in Red Hat JBoss solutions rather than using unsupported community software. Stated differently, these organizations are avoiding significant potential hidden costs of using alternative unsupported community software in terms of:
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Red Hat
Published By: Cisco and NVIDIA Corporation     Published Date: May 21, 2019
Avec les solutions sécurisées pour l'espace de travail numérique de Citrix et Google Cloud, rien ne s'oppose à votre entreprise. Téléchargez cette infographie pour en savoir plus!
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Cisco and NVIDIA Corporation
Published By: IBM     Published Date: May 25, 2018
Are you GDPR ready?Leadership teams must understand GDPR implications and how to avoid falling foul of the new law.
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IBM
Published By: IBM     Published Date: Jul 02, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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IBM
Published By: IBM     Published Date: Aug 07, 2018
Are you GDPR ready?Leadership teams must understand GDPR implications and how to avoid falling foul of the new law.
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IBM
Published By: Group M_IBM Q418     Published Date: Oct 24, 2018
After moving traditional workloads to public cloud, most customers realize they must replace many of them with cloud-native alternatives to reap the full benefits. Technology product management leaders must deliver cloud-native offerings now to capture business opportunities and avoid irrelevancy.
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q418
Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does.
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Mar 01, 2019
The velocity of technology infrastructure change continues to accelerate, putting serious stress on Security Operations (SecOps). This has forced security folks to face the fact that operations has never really been their forte. That’s a bit harsh, but denial never helps address problems. The evidence is fairly strong that most organizations are pretty bad at security operations. How many high-profile breaches could have been avoided if one of many alerts was acted upon? How many attacks were made possible by not having properly patched servers or infrastructure? How many successful compromises resulted from human error?
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Group M_IBM Q119
Published By: Group M_IBM Q119     Published Date: Mar 11, 2019
The days when avoiding the Cloud was a defensible position for a business are gone. By taking advantage of the Cloud, organizations not only gain its direct benefits, but are also better able to leverage other new technologies and become more efficient and innovative
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Group M_IBM Q119
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Jul 01, 2019
With the right cloud solution, you can turn on and pay for extra resources when necessary. You could provide additional compute resources from your cloud data warehouse to regional offices for the few days per quarter when they need to run financial analyses—and avoid paying for those resources the rest of the quarter.
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Group M_IBM Q3'19
Published By: Alert Logic     Published Date: May 23, 2019
A Payment Card Industry Data Security Standard (PCI DSS) audit can be passed by complying with the bare minimum requirements, but that falls short of the purpose of it: to secure and protect cardholder data. Meeting compliance is about passing an audit at a specific point in time and also maintaining it after the audit. The real challenge is sustaining continuous compliance to avoid costly breaches at the hands of motivated and skilled adversaries. Indeed, as detailed in Verizon's "2017 Payment Security Report," nearly half (45%) of the companies examined between 2015 and 2016 were not fully PCI DSS compliant.
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Alert Logic
Published By: Oracle OMC     Published Date: Aug 30, 2018
Content marketing forges trust. And builds affinity long before a prospect is ready to buy. This makes potent content pivotal to success. Avoid lackluster content and achieve peak performance with these quick tips.
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Oracle OMC
Published By: Tricentis     Published Date: Mar 13, 2018
Despite all your planning, the release made it to market with some significant bugs, and your company has had to run damage control. Now you’re getting questions about what went wrong, and before you know it, the blame game is in full force, with your developers and testers pointing fingers at one another. So what happened? Whose fault was it really? And what can you do better next time? The truth of the matter is, at a time when the stakes for software development are higher than ever (and only continuing to rise), the blame game simply isn’t going to cut it. And if you’re operating in a true DevOps environment, the finger pointing should never even happen in the first place.
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Tricentis
Published By: Tricentis     Published Date: Mar 13, 2018
Hitting your go-to-market timelines depends on quality testing completion and approval. Whether your organization still employs a waterfall model or has adopted the DevOps or agile methodology, testing has the final say in acceptance for software launch. Metrics shared between testing and other stakeholders can reduce bottlenecks and help your team reliably hit delivery dates with exceptional quality.
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Tricentis
Published By: Plantronics     Published Date: Sep 09, 2016
Download this paper now to find out how Plantronics audio engineers can introduce you to the principles of SoundScaping and show you how to realign your office to minimise noise pollution.
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noise issues at work, noise, plantronics, noise challenges, audio devices, active noise-cancelling technology, wireless devices, voice communications, headsets, plantronics solutions
    
Plantronics
Published By: Dynatrace     Published Date: Apr 16, 2018
While enterprises are modernizing their applications and moving to DevOps to avoid digital disruption… - 91% of executives think their business will be disrupted by digital technologies in the next 12 months. - 97% of executives say that becoming a digital organization is important to their future. - 87% of companies think that digital transformation is a competitive opportunity. - 76% of CEOs are looking to invest in or acquire new technologies to manage disruption.
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Dynatrace
Published By: BMC ESM     Published Date: Aug 20, 2009
See the highlights of BMC’s Application Performance and Analytics; a predictive, resourceful and intelligent solution that empowers IT Operations to reduce mean time to repair (MTTR), avoid problems with early warning, find problems faster using fewer resources, ensure applications meet business requirements and put the right person on the right problem, every time.
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bmc, application performance and analytics, it operations, mttr, mean time to repair, data center
    
BMC ESM
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