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Published By: IBM Cloud Business     Published Date: Jul 12, 2011
If you're leading or working on a SaaS or PaaS project, interoperability and performance challenges through application migration processes are givens. Avoid common frantic missteps that will add time to your production cycles. This technical note offers specific proactive steps you can take to ensure to the successful migration of your enterprise apps.
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app behavior, application migration, application migration process, cloud computing, emerging technologies
    
IBM Cloud Business
Published By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
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chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants
    
LogMeIn
Published By: Bazaarvoice     Published Date: Oct 15, 2012
Our survey of 100 members of The CMO Club reveals most CMOs gather insights from first-person, always-on online consumer conversations, and share them across their organizations, to power more than just marketing.
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bazaar voice, social marketing, social data, research, social data, marketing data, consumer awareness
    
Bazaarvoice
Published By: Acxiom Corporation     Published Date: Feb 24, 2011
A Chief Marketing Officer's Roadmap. In this paper Acxiom shows how Media Mix Optimization can help overcome the complex challenges of today's marketing. Herein we not only detail both the "Journey" of MMO and its rewards but also how to avoid several key hurdles along the way.
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acxiom, optimization, media mix, mmo, halo effects, cmo, chief marketing officer
    
Acxiom Corporation
Published By: TDS Business     Published Date: Aug 13, 2015
Choose VoIP and build a smarter, faster communications network for your business.
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business voip, business telecommunications, business internet phone
    
TDS Business
Published By: Fastarfunding     Published Date: Nov 25, 2010
When choosing an online accounts receivable factoring company to provide small business financing, there are several items to consider. Online factoring companies vary significantly in what they offer and how much they charge
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invoice factoring, accounts receivable factoring, california factoring services, factoring company, small business factoring
    
Fastarfunding
Published By: Polycom     Published Date: Sep 07, 2016
"What are the benefits of moving your phone services to Office 365? How does the Skype for Business phone experience online differ from a traditional on-prem PBX phone experience? What are the important features to consider when selecting phones for your Office 365 cloud deployment? Join Polycom voice experts Randy Wintle and Peter Huboi as they cover these topics and more in one of our most accessed on-demand webinars."
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business optimization, business strategy, network management, business applications, best practices, business process management, productivity
    
Polycom
Published By: Polycom     Published Date: Jun 08, 2016
"What are the benefits of moving your phone services to Office 365? How does the Skype for Business phone experience online differ from a traditional on-prem PBX phone experience? What are the important features to consider when selecting phones for your Office 365 cloud deployment? Join Polycom voice experts Randy Wintle and Peter Huboi as they cover these topics and more in one of our most accessed on-demand webinars."
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cloud management, cloud services, cloud management, best practices
    
Polycom
Published By: Polycom     Published Date: Aug 16, 2017
Huddle rooms are the fastest growing type of meeting space and many organizations are struggling with the best way to affordably outfit these smaller rooms with collaboration technology. Learn the latest trends about huddle rooms and other smaller spaces and why they will continue growing in number. You will find out different approaches to collaboration technology in these smaller spaces, and how to avoid pitfalls and mistakes many organizations make.
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polycom, video technology, huddle room, collaboration technology
    
Polycom
Published By: DellEMC and Intel     Published Date: Sep 26, 2017
Offrant un choix équilibré de performances, de prix et d’options de densité, notre vaste portefeuille place le stockage Flash à la portée de toutes les entreprises, consacrant l’année 2016 comme celle du datacenter 100 % Flash. Réduisez les coûts de stockage et la complexité en vous appuyant sur des performances fiables à faible latence. En savoir plus sur les solutions d'entreprise Dell EMC en collaboration avec Intel. ®
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cinq, facons, transformer, l'informatique, avec, dell
    
DellEMC and  Intel
Published By: Mitel     Published Date: Apr 07, 2017
La plupart des entreprises savent distribuer les systèmes informatiques afin de réduire le nombre de défaillances dans ce domaine. Un plus petit nombre d’entreprises réfléchit suffisamment à optimiser la disponibilité de leur bien le plus précieux : les ressources humaines ! En distribuant les deux, les entreprises peuvent éliminer des zones de risques et surmonter de nombreuses menaces. Voici cinq façons d’améliorer la continuité de l’activité en relocalisant ou en répartissant votre force de travail.
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Mitel
Published By: Mitel     Published Date: Apr 07, 2017
Vous pourriez penser que dans une ère où tout le monde est connecté il serait plus facile de voir le travail réalisé. Vous travaillez plus que jamais (chez vous, en déplacement et même dans votre voiture). Il vous semble malgré tout impossible d’accomplir l’ensemble des tâches au quotidien. À vrai dire, mobilité et productivité ne riment pas. Alors qu’avec accessibilité, oui ça rime.
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Mitel
Published By: Mitel     Published Date: Jun 29, 2016
À quand remonte la dernière fois que tous vos employés étaient au bureau le même jour ? Difficile de répondre ? Entre les déplacements et réunions à l’extérieur, les collaborateurs travaillant à distance et en télétravail, la souplesse des horaires et les arrêts maladie, la présence de l’ensemble des collaborateurs au bureau au même moment devient de plus en plus rare. Dans le climat concurrentiel actuel, c’est l’atteinte des résultats qui dirige les organisations et qui permet d’évaluer les employés. Le maintien de la productivité est donc clairement de première importance, où que se trouvent les collaborateurs. Ce n’est pas toujours chose aisée. Voici cinq façons d’améliorer la productivité de vos employés dans votre organisation.
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les meilleures pratiques, l'optimisation des affaires, gestion des affaires, la productivité, l'intelligence d'affaires, business technology
    
Mitel
Published By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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Genesys
Published By: Cisco and NVIDIA Corporation     Published Date: May 21, 2019
Avec les solutions sécurisées pour l'espace de travail numérique de Citrix et Google Cloud, rien ne s'oppose à votre entreprise. Téléchargez cette infographie pour en savoir plus!
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Cisco and NVIDIA Corporation
Published By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: AT&T     Published Date: Jun 25, 2008
Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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class of service, service management, traffic management, bandwidth, at&t, att, network performance management
    
AT&T
Published By: Ruckus Wireless     Published Date: Oct 16, 2008
This free white paper clearly explains how to optimize existing networks for Voice Over Wi-Fi (VoFi). Learn how to fight both known and hidden sources of RF voice interference; how to prioritize traffic flows, so voice always comes first; how properly planning your WLAN can dramatically improve handset battery life; how to arrange for roaming without annoying dropouts; and more. Download your free copy now.
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ruckus, access points, wifi, wi-fi, wlan, aps, networking, wireless, 802.11n, 802.11
    
Ruckus Wireless
Published By: Determine (Selectica)     Published Date: Sep 13, 2016
Budgeting is one of the main aspects within your control to influence profits and avoid maverick spend. Budgeting and planning help your organization invests resources to best benefit, based on cautious consideration rather than the urgency to make a short-term decision. Budgets are essential to sustain your company’s economic growth and implementing best practices will guarantee a bright future to your company.
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Determine (Selectica)
Published By: Puppet     Published Date: Nov 08, 2016
Ultimately, it is up to you and your organization to determine how your version of the cloud works. Whether you are migrating to the cloud, managing the cloud, or fine-tuning and optimizing, your success still depends on raising and answering a lot of questions. This ebook shows you some real-world stories from Puppet customers using the cloud for development and testing environments, internal private clouds, native cloud applications, and hybrid cloud deployments. We'll explain the benefits to look forward to — like portability, flexibility, saved time and cut costs — and the potential pitfalls to avoid. Download this ebook to learn the pitfalls to avoid, and some real-world successes in the cloud from companies like Wells Fargo, 1-800 Flowers, and HP.
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Puppet
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
Too often we hear that people want to move everything to the cloud. Unfortunately cloud is not the easy button, and it will not fix every problem that you have with IT today. We have seen a large number of customers who do the math after moving to the cloud only to realize that it was more expensive to run in an offsite cloud than onsite IT. These customers then move away from offsite cloud for workloads that never should have left the building. The cloud in its many varieties is a good tool that can help organizations, but it needs to be thought out. This document is intended to help you move the right workloads to the right clouds in the best way possible and avoid the yoyo effect of moving twice and paying for the privilege of the experience.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: New Voice Media     Published Date: Apr 03, 2017
Are you thinking about moving your contact center to the cloud but have concerns about performance, availability and security? Download our whitepaper to learn how to get the reliability you need from your cloud contact center software. In this whitepaper you will learn: The key benefits of cloud contact centres Three key perceived risks Which tests should be performed to ensure availability How to select a cloud vendor that you can depend on
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New Voice Media
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